Centre Supervisor
Position Description
POSITION: Centre Supervisor
REPORTING TO: NT Operations Manager - Centres
INCUMBENT: XXXXXXXXXX
LOCATION: Darwin o Malak o
DATE: February 2014
ST VINCENT DE PAUL SOCIETY - BACKGROUND IN THE NORTHERN TERRITORY
The St Vincent de Paul Society in the Northern Territory is young when compared to the works of the Society in Australia and throughout the world. The first Conference established in the Northern Territory was at St Mary's, Darwin on 27 September 1949, with the main work of the members being the visitation to ships visiting Darwin port, homes and the men's section of Fannie Bay Jail. Alice Springs in Central Australia initially saw its first Conference meeting in 1961, with further Conference development throughout the 70's and 80's in other town centres of Katherine, Tennant Creek and Palmerston. There are now seven active Conferences. The formation and development of a Regional Council of Darwin in 1983 consolidated the developed Conferences, their activities and special works. October 1987, saw the establishment of the Northern Territory Council therefore gaining its right to representation on the National Council of Australia.Endeavouring to address the needs of the disadvantaged in the Territory, 72 members, 44 employees and 160 volunteers provide practical support, advocacy and friendship, through specific and defined activities, from Society sites and across the community, which can be broadly categorised as:
· Conferences to provide home visitation, material aid, food, budget & utility support and the hand of friendship
· 5 Centres of Charity [Vinnies] established in Alice Springs, Tennant Creek, Katherine, Palmerston and Darwin
· Warehouse/s to sort and distribute donated goods to the Vinnies Centres
· Accommodation & Homeless Services in Darwin and Katherine – Bakhita & Ormonde House/s
· Ozanam House Day Centre providing a drop in centre, meals, support and friendship to the homeless
· Park Lodge Hostel, Ted Collins Village [low income housing] and Sunset Outreach Service [mobile van/s] in Darwin and Alice Springs
· Knockabout Chefs accredited training program and the daily provision of 200+ meals to the disadvantaged
OUR MISSION
The Society is a lay Catholic organisation that aspires to live the gospel message by serving Christ in the poor with love, respect, justice, hope and joy, and by working to shape a more just and compassionate society.
OUR VISION
The St Vincent de Paul Society aspires to be recognised as a caring Catholic charity offering “a hand up” to people in need. We do this by respecting their dignity, sharing our hope, and encouraging them to take control of their own destiny.
OUR WORK
The St Vincent de Paul Society serves those in need regardless of creed, ethnic or social background, health, agenda or political opinion.
PURPOSE OF POSITION
To provide for the collection and distribution of goods for people in need and provide a point of contact, support and referral for the Community. Supervise and co-ordinate the Centre retail operations, team and performance against the budget under the direction of the NT Operations Manager – Centres and the Chief Executive Officer.POSITION DIMENSIONS
Staff reporting directly:
/ · Retail Assistants and Volunteers /Budget accountability:
/ · Yes /POSITION CONTACT REQUIREMENTS
Most Frequent Contacts
/Internal / External
/Nature or Purpose
/NT Operations Manager - Centres
/ Internal / · Reporting, planning, merchandising, donations, sales /Centre Team
/ Internal / · Support, counsel, guidance, instruction, mentoring & appraisal /Centre Managers and Supervisors
/ Internal / · Support, counsel, guidance, instruction & mentoring /Welfare clients/agencies, customers, donors
/ External / · Provision of a customer service experience that is respectful, caring, professional and courteous at all times /Secretariat & Vincentcare staff
/ Internal / · Provision of welfare goods, reporting, advice /Conference Members
/ Internal / · Provision of welfare goods & conference liaison /KEY ORGANISATIONAL RELATIONSHIPS
Next Level Manager
Your Immediate Manager
Your Position
ACCOUNTABILITIES, RESPONSIBILITIES & KEY RESULT AREAS
Key area of accountability / % of role / Details / Outcomes /1. Management / 30% / · To ensure all aspects of the retail and charitable centre and service are operated in accordance with the policies and procedures as set out by the
St Vincent de Paul Society
· Be available to meet contingencies that may arise including after-hours emergencies
· Implementation of policies and procedures in accordance with management and Secretariat direction
· Regularly review work practices and procedures to ensure they are up to date and relevant and make recommendations to Management for amendments, ensuring consistency with all other Centres
· Follow procedures to ensure safety of petty cash, Society valuables, donated items of value, and monies kept on the premises
· Oversee the effective and efficient operation of the Centre including the retail, warehouse and welfare assistance functions of the operation
· Actively participate and contribute to daily operational activities including, stocking shelves, driving, collection of donations, customer service etc.
· Oversee the collection of and appropriate use of all donations
· Prepare and oversee staff/volunteer rosters, time sheets and staff leave entitlements
· Prepare and do all necessary banking on a weekly basis, as a minimum
· Oversee and assist activities of visiting personnel and make them welcome
· Supervise the welfare activities of the centre
· Other duties as delegated from time to time
2. Stock Management, Donations, Sales, Merchandising / 25% / · Maximise Centre sales and minimise expenses in line with Centre budget
· Manage stock rotation procedures ensuring constant fresh supply of stock is available for sale
· Ensure surplus of stock is managed appropriately
· Continually review Centre procedures to ensure only high quality stock is presented for sale and for welfare recipients
· Merchandise the Centre in accordance with Society standard to maximise customer appeal and attention
· Plan and run sales promotions and relevant advertising in conjunction with Administration office
3. Reporting / 10% / · Communicate with Management on a regular basis
· Institute and monitor the keeping of records and statistical information
· Present written reports for Management as required
· Ensure all Centre financial reports are sent to the Secretariat office with all relevant receipts and forms fully completed and attached
· Ensure monthly petty cash reconciliation is completed
· Ensure all donations received at the Centre is receipted and recorded as per procedures
4. Team Management [Employees and Volunteers] / 25% / · Supervision of staff and volunteers
· Lead, guide and motivate the Centre team to deliver results, build team morale and encourage initiative and responsibility.
· Convene and conduct regular staff meetings (at least monthly) ensuring that proceedings of such meetings are duly recorded and reported
· Actively participate with Management in staff recruitment, selection & review
· Identify and monitor the training needs of staff and volunteers
· Conduct the training and orientation of new Volunteers and staff as required
· In conjunction with Management, conduct annual staff appraisals
· Facilitate and support the flow of information and suggestions from all volunteers and staff.
· Generate and maintain a positive and cooperative working environment
· Forecast & plan volunteer leave required to run the Centre effectively safely
· Assist in the development of and implement strategies and plans for volunteer recruitment, in consultation with management and the Volunteer Coordinator
5. Continuous Learning / 10% / · Maintains a commitment to personal and professional development, keeping abreast of current professional knowledge
· Attend seminars, conferences and workshops on relevant issues and keep management up-dated on methods of delivery of services
6. Compliance & Risk Management / 100% / · Actively participates, seeks out and supports all Society policies, procedures, safe work practices and performance standards, regulatory and statutory requirements [associated with their position, and team if applicable], to help maintain a safe and healthy work environment for all
· Work with Secretariat, management, staff and volunteers to ensure compliance with the WH&S Act & all other legislative or regulatory standards
· Implement regular WH&S internal audits and if required take appropriate action to rectify any breaches
· Advise management immediately if WorkSafe visit the Centre
ESSENTIAL CRITERIA – Capabilities and Behaviours
Ethical behaviour / Behaves in an ethical & professional manner at all times, with a willingness to adhere to, and actively support the Mission, Vision, Ethos and spirit of the SocietyIs highly self-motivated, trustworthy and responsible to work independently
Leadership / Ability to lead, guide and motivate the Centre team to deliver results, to build a team spirit, and encourage initiative and responsibility.
People Management / Ability to manage, supervise, train, and support a team [employees/volunteers] to achieve maximum efficiency and productivity in a retail centre environment
Ability to manage performance, provide coaching & feedback, clarify expectations, reward staff and volunteers, lead by example and identify development needs
Business Acumen / Understanding of key retail business drivers for performance and sales, and the use of sound business practices, in all areas of centre responsibility
Achievement / Drive / Possesses sustained energy and determination to set and meet challenging objectives
Judgement & Decision making / Very good judgement skills with the ability to make sound and considered decisions
Time management / Ability to manage time effectively, set priorities, plan and organise oneself and others to achieve objectives within a set time frame
Organisation and communication / Strong organisational, interpersonal and communication skills (both verbal and written), with the ability to work in a diverse work environment with people from different cultures and backgrounds
Flexible & Adaptable / Is open and receptive to change, with an ability to manage and shift priorities as required, and to incorporate new approaches in support of changing Society/Centre needs
Possess confidence in challenging the status quo and providing input for change
Willing to work out of normal working hours during times of emergency
Service/Customer Focussed / Demonstrated understanding and empathy for the customer/client at all times, treating all people who enter the Centre with dignity, courtesy and respect
A desire to help or meet the needs of others, with the ability to respond to changing needs of the people we assist or customers while maintaining a high standard of quality
Continuous Learning / Maintains a commitment to personal and professional development, keeping abreast of current professional knowledge
ESSENTIAL CRITERIA – Knowledge & Experience
Retail / A working knowledge and experience in Retail and customer serviceNumerical / Accuracy and attention to detail
Merchandising / · A creative flair for merchandising a retail environment
· Experience in store merchandising techniques
Workplace Health & Safety / Current knowledge of Workplace Health & Safety in the Retail sector
Volunteers / Previous experience in recruiting, supervision & working with Volunteers advantageous
CRITERIA - Qualifications, Education, Training
· Certificate IV in Retail &/or Management [would be an advantage and desirable]TERMS AND CONDITIONS
Award: / The Social, Community, Home Care & Disability Services Industry Award 2010 [SCHCADS]Award Classification: / Level 3 Pay point 1
Remuneration:
Salary Range: / Above Award
$48925 to $51850 - commensurate with skills and experience
Position Status: / Full-time [38 hours per week]
Hours / Flexibility: / Monday to Friday [may be required to attend after hours during emergency or high need situations]
Conditional Upon: / Satisfactory Police Check
Non salary benefit: / Nil
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The list of responsibilities herein is not intended to be all-inclusive & may include additional responsibilities as required & assigned. It might become necessary to modify/change these position responsibilities from time to time.
PLEASE SIGN IN ACCEPTANCE OF THE POSITION DESCRIPTION ACCOUNTABILITIES & OTHER TERMS AS OUTLINED IN THIS DOCUMENT.
Signed: ______Date: ____ / ____ / 2014
Full Name: ______
The St Vincent de Paul Society is an Equal Employment Opportunity Employer
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