Program Coordinator/Supervisor Job Description

Program Coordinator/Supervisor Job Description

Program Coordinator/Supervisor Job Description

Standard 14

The Family Connection Program Coordinator provides leadership, oversight and vision for the program. It is the responsibility of the Program Coordinator to direct, coordinate, support and evaluates the on-the-job performance of Parent Educators. The Coordinator performs administrative, educational, and supportive functions through interaction with Parent Educators in the context of a positive relationship. The objective of supervision is to facilitate the delivery of the best possible services to families enrolled in The Family Connection in accordance with the Parents as Teachers’ standards and funding source guidelines. The Coordinator will have sufficient time to provide individual or group supervision as appropriate to the needs of the individual and the program, and to conduct evaluation and training activities.

The administrator of Washington County Public Health will provide supervision for the Program Coordinator of The Family Connection. Supervisory duties will be assigned with consideration to the qualifications of the worker and the Program Coordinator, the complexity and intensity of the services, as well as other organizational responsibilities assigned to the PC.

The Coordinator may or may not directly offer service to families, but always contributes to the quality of services provided to families through their guidance of Parent Educators. Coordinators who carry a caseload must meet the criteria listed in the Parent Educator job description in addition to the Coordinator job description.

The Coordinator is responsible for facilitating on-going communication with administrators and The Family Connection Board in order to promote a supportive environment for the operation of The Family Connection services.

Qualifications

•Bachelor’s degree in Social Work, Early Childhood Education, Nursing or a related field, and five years’ experience working with children and their families.

•Knowledge of reflective supervision and program management.

•Successful completion the Foundational and Model Implementation trainings prior to providing supervision for Parent Educators.

Core Competencies

• Ability to assess the needs of service recipients, the resources available to meet those needs, the legal and policy requirements governing service delivery.

• Ability to assess the abilities of Parent Educators and to assign responsibilities/workload that align appropriately

Essential Functions

• Coordinate and monitor the delivery of services in accordance with PAT Essential Requirements, PAT Quality Standards, and the policies and procedures of The Family Connection.

• Delegate and oversee work assignments of all Parent Educators

• Ensure that service delivery is performed according to the organization’s mission, policies, and procedures, and service philosophy.

• Provide an environment that is strengths-based and supportive.

• Model the interpersonal skills necessary for the development of trusting relationships with staff.

• Demonstrate cultural sensitivity and awareness through the hiring, training, and on-going professional development of staff.

• Communicate clearly and respectfully and demonstrate effective listening skills.

• Provide an organizational structure that supports the work of the staff and the objectives of the program.

• Manage the daily operations of TFC, ensuring compliance with Parents as Teachers standards, The Family Connection Policy and Procedures, and any funding source guidelines.

• Provide reflective supervision on a regular basis, at least monthly to each Parent Educator.

• Provide additional support and supervision to personnel who are new or developing competencies or qualifications.

• Supervisory sessions address but are not limited to:

  • The Parent Educator’s reflection on work with families and providing case consultation as appropriate.
  • Relationship building with parents and children through personal visits and group connections.
  • Understanding development and successful use of community resource linkages and use of appropriate referrals.
  • Program and working conditions.
  • Administrative issues, including record keeping and data collection.
  • Identification of unmet training needs.

• Provide an orientation process for new Parent Educators that begins with hiring and continues throughout the first year after PAT Foundational training.

• Provide in-service training and enhanced learning opportunities for Parent Educators by accessing consultants who can provide guidance to staff at regularly scheduled staff meetings

• Conduct annual written evaluations of Parent Educators’ performance and progress toward their professional goals.

• Review each Parent Educator’s new referrals and files for accuracy, completeness, and overall quality on at least a quarterly basis during the program year and complete documentation of supervisory review.

• Review a sample of each Parent Educator’s completed developmental screening record and provide feedback annually.

• Observe and provide written and verbal feedback to each Parent Educator delivering a personal visit on an annual basis.

• Observe and provide written and verbal feedback, to each Parent Educator leading or co-facilitating a group meeting and provide feedback annually.

• Use data effectively to improve practice, meet quality improvement requirements and demonstrate results to stakeholders.

• Establish and maintain working relationships with referral networks and community partners and coach staff to collaborate effectively with other service providers.

• Advocate for resources and other supports necessary to support the provision of high quality services to families.

• Receive training on employment and labor laws, manage legal risk of practice and supervision and assure ethical practice and an ethical workplace.