JOB DESCRIPTION
Post title: / ServiceNow Developer (Technical Lead)Academic Unit/Service: / iSolutions
Faculty: / Professional Services
Career Pathway: / Management, Specialist and Administrative (MSA) / Level: / 5
*ERE category: / n/a
Posts responsible to: / Web Systems Team Manager
Posts responsible for: / No staff management responsibility
Post base: / Office-based
Job purpose
To be the technical lead in providing and maintaining the Service Management Applications Architecture for the University and to be the technical design authority for all Applications managed within the Service Management Lifecycle function.
Key accountabilities/primary responsibilities / % Time /
1. / To be the sole technical design authority for all Service Management Lifecycle projects and developments / 20 %
2. / To lead on the development and implementation of Service-Oriented Architecture (SOA) with emphasis on the definition and representation of interacting service components for all Service Management Lifecycle projects and developments / 40%
3. / To coordinate and plan activities and resources across the department so as to develop technical solutions that meet defined business needs for all Service Management Lifecycle projects and developments / 10 %
4. / To advise the Head of Service Management on suitable current products within the commercial market place to meet ITSM needs, to identify gaps that the commercial marketplace cannot fill and to offer alternative solutions to a market approach as needed / 5 %
5. / To take full responsibility for technical support and interoperability issues over the full lifecycle of Service Management service solutions / 5 %
6. / To liaise with suppliers concerning the resolution of reported faults, the adoption of new versions and products and to advise iSolutions of developments being planned by suppliers with recommendations for incorporating them into our development programme. / 5 %
7. / To work collaboratively with specialist iSolutions colleagues in identifying appropriate infrastructure solutions to meet business requirements / 10 %
8. / Any other duties as allocated by the line manager following consultation with the post holder. / 5 %
Internal and external relationships /
· iSolutions senior management
· Other members of the department/University staff
· Relevant suppliers and external contacts
Special Requirements /
· To maintain the relevant level of professional expertise and qualifications to discharge the duties and to agree with the Team Manager on a relevant professional development programme.
· Occasional out of hours working may be required to perform certain tasks on the system whilst minimising disruption to users.
· To work across multiple University campus sites.
PERSON SPECIFICATION
Criteria / Essential / Desirable / How to be assessedQualifications, Knowledge and Experience: / Degree or equivalent qualification in a relevant subject
or
Professional qualification in a relevant subject plus formal training
Demonstrable experience developing applications using some or all of the following languages/frameworks:
· C#
· Java
· Javascript
· PHP
· ASP.Net / ITIL or similar quality assurance standard (minimum Foundation level)
Experience in some or all of:
· Applications Architecture
· Service Orientated Architecture
· Load and Performance testing
· REST
· SOAP
· RedHat Linux
· Microsoft Windows Server
· Microsoft SQL Server
· MySQL
· SQL, and PL/SQL
· Continuous Integration
· Continuous Delivery
Experience of working in an environment that uses best practice service methodologies such as ITIL, PRINCE2 etc. / CV, aptitude test and interview
Planning and Organising: / Demonstrable ability to prioritise tasks and client requirements / CV and interview
Problem Solving and Initiative: / Ability to clearly identify client requirements and apply a methodical approach to the production of user requirement specifications.
Ability to work to documented standards and procedures
Demonstrable fault diagnostics and trouble-shooting skills. / CV and interview
Management and Teamwork: / Proven ability to make decisions in a confident manner under pressure.
Demonstrable ability to plan, estimate and track project work at an appropriate level of detail / CV and interview
Communicating and Influencing: / A professional, customer orientated approach to service and a diplomatic approach to all levels of IT users
Excellent verbal and written skills and the ability to communicate knowledge to colleagues, including documenting work
Confidence to communicate with all levels of the organisation
Ability to provide clear and concise reporting. / Ability to identify user training requirements / CV and interview
Other Skills and Behaviours: / Able to work in a pressurised and rapidly changing environment. / Good working knowledge of Microsoft Office Suite. / CV and interview
Special Requirements: / The post holder will be required to occasionally work outside normal office hours to meet the operational needs of the service. / CV and interview
JOB HAZARD ANALYSIS
Is this an office-based post?
☒ Yes / If this post is an office-based job with routine office hazards (eg: use of VDU), no further information needs to be supplied. Do not complete the section below.☐ No / If this post is not office-based or has some hazards other than routine office (eg: more than use of VDU) please complete the analysis below.
Hiring managers are asked to complete this section as accurately as possible to ensure the safety of the post-holder.
## - HR will send a full PEHQ to all applicants for this position. Please note, if full health clearance is required for a role, this will apply to all individuals, including existing members of staff.
ENVIRONMENTAL EXPOSURES / Occasionally(<30% of time) / Frequently
(30-60% of time) / Constantly
(> 60% of time)
Outside work
Extremes of temperature (eg: fridge/ furnace)
## Potential for exposure to body fluids
## Noise (greater than 80 dba - 8 hrs twa)
## Exposure to hazardous substances (eg: solvents, liquids, dust, fumes, biohazards). Specify below:
Frequent hand washing
Ionising radiation
EQUIPMENT/TOOLS/MACHINES USED
## Food handling
## Driving university vehicles(eg: car/van/LGV/PCV)
## Use of latex gloves (prohibited unless specific clinical necessity)
## Vibrating tools (eg: strimmers, hammer drill, lawnmowers)
PHYSICAL ABILITIES
Load manual handling
Repetitive crouching/kneeling/stooping
Repetitive pulling/pushing
Repetitive lifting
Standing for prolonged periods
Repetitive climbing (ie: steps, stools, ladders, stairs)
Fine motor grips (eg: pipetting)
Gross motor grips
Repetitive reaching below shoulder height
Repetitive reaching at shoulder height
Repetitive reaching above shoulder height
PSYCHOSOCIAL ISSUES
Face to face contact with public
Lone working
## Shift work/night work/on call duties
Template Job Description - MSA Level 54