PROFESSIONAL PROFILE and Career Summary

Mrs Michelle Broutta

CherrytreesWysall Lane

Widmerpool, Nottingham

NG12 5PT

Tel 0115 9373711 Mob- 07772 124726

PROFESSIONAL PROFILE and Career summary

From November 2016 to May 17 I worked as a freelance practice manager consultant for a GP practice who were in special measures with the Care Quality Commission. The practice was without a practice manager during this time as they were not in a position to recruit permanently. The practice had a re-inspection in May 17 and now have a rating as good.

I worked fulltime as Practice manager for 19 years at Keyworth Medical Practice. The practice is dispensing, has a population of 11,000 patients, 40 staff including the GPs. I managed all aspects of general practice and consider myself to be a highly motivated person with the ability to delegate task to other members of staff. I am also a director of an in-house 100-hour Pharmacy which I played a big part in setting up in February 2014. I was also the chair of the Practice managers’ forum.

I take pride in producing high standards of work and work well under pressure. I am reliable, responsible and trustworthy, with a fair and friendly approach. I have the ability to meet targets and deadlines and to receive and relay accurate information using effective verbal and written communications.

I have 9years’ extensive knowledge of Systm0ne. I enjoy all computer based work, in particular looking at how Systm0ne can help in the practice.

I finished working at the practice in February 2016, to give myself some ‘ME’ time.

I am still currently working as a ‘Specialist practice manager Advisor’ for the Care Quality Commission (CQC) on a Casual Contract. I have been inspecting GP practices since February 2015 and have inspected over 100 practices across the country. I have seen a wide and diverse range of practices.

I alsoworked freelance for Quality Compliance Systems updating and reviewing GP their CQC policies and procedures and contributing to Blogs. (from Oct 16 – April 17)

I have also done some work for a Private GP ensuring that the practices systems and processes are for for CQC Inspection.

CAREER SUMMARY

2014 –Present day Specialist practice manager Advisor, Primary Medical Services for the Care Quality Commission (CQC). Casual Contract.

My responsibilities

• Inspecting GP practices ensuring that they are compliant with the health and social care act regulations and for the services that they are registered for with the CQC.

August 2017 – present day

• Ad hoc Consultation work working with a private GP

Nov 16 – MAY 17

• I have been working as a freelance consultant for a GP practice who are in special measures. This role was completed in May 17 and the practice now have a rating as good.

1997 – 2016 Practice manager Keyworth Medical Practice , Nottingham

My responsibilities at the practice included the following:

• Personnel and Training:
• I managed the administrative staff and liaised with the nursing team regarding non-clinical issues. I carry out all staff appraisals, training and development and have an active role in the recruitment, selection process.
• I ensured all contracts of employment were up to date and that we had correct legislation in place.
• QOF:

• I ensured the practice has all practice policies and procedures in place and keep a regular check on how we are driving, advising the team on what areas we need to concentrate throughout the year.
• Finances:
• I held the responsibility for the bookkeeping, petty cash, payroll and pensions within the practice.
• I ensured all income/expenditure is recorded and reconciled in the practice accounts.
• Premises and computers:
• I ensured that the insurance policies are up to date and that equipment is serviced as required.
• Whilst I was at Keyworth I was responsible for the change of computer systems, from Microtest to SystmOne, we hadhad SystmOne installed for the past 9 years
• Patient services. I also co-ordinated moving into a new build.
• I dealt with patient complaints, ensuring that I follow our in-house complaints procedure. I ensure that our notice boards have up to date relevant information displayed.
• Other:
• I am conversant of all the admin jobs that need to be achieved in General Practice

1993 – 1997 Fund holding accounts

• General Practice

1991 - 1997

• Staff Co-ordinator/supervisor Accident and Emergency QMC Nottingham

QUALIFICATIONS

University of Staffordshire certificate Primary Care Development Programme NHS 2006/7

Full certificate 9 modules 60 CATS

Practice Operation and development

Risk Management

Partnership Issues

Patient and community services

Finance

Human resources

Premises and equipment

IM & T

Population care

Part of Postgraduate Certificate in Managing Heath and Social Care 2001

Nottingham Trent University. 60 CATS

Public Services manager

Managing people and teams

KEY I.T. SKILLS

• Word, Excel, SystmOne, Quest Browser, NHS Portal, QMAS, Internet and Email

PERSONAL DETAILS

Driving Licence:Full/Clean

REFERENCES AVAILABLE ON REQUEST