Privacy Policy, including Terms and Conditions of Use
Legal
AXA Assistance (UK) Limited is part of the AXA Group of companies, which take your privacy very seriously. This Privacy Policytells you, in broad terms, how we use personal information that we collect from your use of the Website (which uses the domains listed below) and all sub-domains ofthe Website (which uses the sub domains of the domains listed below).
Website domains:
https://excessclaim.co.uk
https://www.excessclaim.co.uk
https://excessclaims.co.uk
https://www.excessclaims.co.uk
https://excessclaim.com
https://www.excessclaim.com
This Privacy Policy and the Terms and Conditions of Use (together the “Terms and Conditions”) apply to your use of the Website. Please read the Terms and Conditions carefully.
By proceeding with access to the Website you are deemed to have accepted the Terms and Conditions. If you do not agree with the Terms and Conditions, then please refrain from accessing or using the Website.
Any personal information you supply to AXA Assistance (UK) Limited via the Website (and by other means) will be treated in accordance with the Data Protection Act 1998 and other legislation intended to protect your personal information and privacy (see Your Personal Data and Your Legal Rights).
We may revise this Policy at any time and will alert you to any significant changes.
General
The Website is provided by AXA Assistance (UK) Limited, a public company limited by shares incorporated in England and Wales under company number 02638890. and whose registered office is atThe Quadrangle, 106-118 Station Road, Redhill, Surrey, RH1 1PR. AXA Assistance (UK) Limited is authorised and regulated by the Financial Services Authority (the “FSA”) under FSA register number 439069.
Availability
AXA Assistance (UK) Limited will endeavour to ensure that the Website is accessible for 24 hours a day but will not be liable if‚ for any reason‚ the Website is unavailable for any time or for any period. AXA Assistance (UK) Limited will have the right to suspend access to or withdraw this website temporarily or permanently and without notice.
AXA Assistance (UK) Limited will not be liable for any loss or damage arising in contract‚ tort or otherwise if the Website is unavailable or suspended for any reason.
Cookies
Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. Cookies can make the Internet more useful to you because they contain information about your preferences on particular websites, which allows website owners to provide more useful features for their users. For more information on Cookies please visit http://www.allaboutcookies.org/.
AXA Assistance (UK) Limited only send session cookies to your computer from the Website. Session cookies allow users to be recognised within a website so any page changes or item or data selection you do is remembered from page to page. They are only used to allow navigation of the web site and are destroyed once you close your browser.
Should you wish to refuse to accept the session cookies, you can alter your cookies setting in your browser. However, if you choose to alter your cookies setting in your browser you may be unable to access parts of the Website.
What Information Do We Collect and How?
The personal information AXA Assistance (UK) Limited collects through the Website may include details such as your name, e-mail address, postal address, telephone number and date of birth and bank or credit card details.
Personal information is collected by AXA Assistance (UK) Limited on the Website:
· via enquiry, registration, claim forms, feedback forms and forums;
· when you purchase any of our products or services;
· when you fill out a survey, or vote in a poll on this website;
· through applications;
· through feedback forms and web analytics tags; and
· when you provide your details to us either online or offline.
We may also use cookies or similar technologies to collect website usage information. For further information, please see the section on Cookies above. In addition we may also collect IP addresses via a web analytics package.
What Will the Information We Collect Be Used For?
We may use the information we collect to send you information about our products and services and any other services described in our Website. We may also use the information we collect for analytical purposes and to assist us in improving our processes, products and services. We will also use information collected to safe-guard against fraud and money laundering. We are required to report details of any suspicious activities to the Serious Organised Crime Agency (“SOCA”).
If you provide personal information via the Website, you will be told what the information you provide will be used for before the information is submitted to us and you will have the chance to withhold or withdraw your consent for a use other than as listed above. We may send this information in confidence to companies within the AXA Group and other companies acting on our instructions, including those outside of the European Economic Area.
Your Personal Data and Your Legal Rights
Any personal information you supply to AXA Assistance (UK) Limited via the Website or via any third party website will be treated in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003.
AXA Assistance (UK) Limited is committed to delivering the rights that the Data Protection Act 1998 and Privacy and Electronic Communications Regulations provides to individuals. Amongst these are:
· the right to object to your personal information being used for direct marketing. We will give you the ability to object to this, and where required we will ensure we obtain your consent before undertaking marketing; and
· the right to request a copy of the personal information AXA Assistance (UK) Limited holds about you. To do this, please write to us with full details of what you require enclosing a cheque or postal order for £10 payable to AXA Assistance (UK) Limited, at the following address:
Data Protection Officer
AXA Assistance (UK) Limited
The Quadrangle
106-118 Station Road
Redhill, Surrey
RH1 1PR
Liability
AXA Assistance (UK) Limited shall not be liable for any loss of use, profits, savings or data or any indirect, special or consequential damages or losses, whether such losses arise in contract, negligence or tort, including without limitation, any losses in relation to your use of, reliance upon or inability to use the Website.
AXA Assistance (UK) Limited cannot warrant that the Website is free of viruses or technical defects of any description‚ and accepts no responsibility for any technical problems arising from your use of the Website.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it or on any website linked to it.
Trademarks, Copyright and Other Intellectual Property Rights
The AXA logo is a registered trademark of AXA S.A. which claims trademark rights in the logo. 02638890owns the copyright and all other intellectual property rights existing on or within the Website. All such rights are reserved and you may not reproduce the logo without AXA Assistance (UK) Limited’s written consent.
You are not permitted to download‚ print‚ redistribute or extract any information from the Website other than for your personal‚ non-commercial use and not for any purpose that damages our reputation or takes advantage of it.
You are not permitted to modify or in any way change any of the information available on the Website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Linking to the Website
You may link to the Website, provided you do so in a way that is fair and legal does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
The Website must not be framed on any other website, nor may you create a link to any part of our website other than the Website. AXA Assistance (UK) Limited reserves the right to withdraw linking permission without notice. Our status (and that of any identified contributors) must always be acknowledged as the authors of material on the Website.
Offences
You must not misuse the Website by knowingly introducing viruses, trojans, worms or other material which is malicious or harmful. You must not attempt to gain unathorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website.
You must not attack the Website.
By breaching this provision you may commit a criminal offence under the Computer Misuse Act 1990. We may report any such offence to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to those authorities.
We will not be liable for any loss or damage caused by malicious or harmful material that may infect your computer, your computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or as a result of you downloading any material posted on them or downloading any material from any website linked to them.
Applicable Law
AXA Assistance (UK) Limited has established the Website in England. We have chosen the laws of England and Wales to apply to the Website and for any dispute to be heard by the Courts of England and Wales. However, AXA Assistance (UK) Limited recognises that you are free to choose the laws and jurisdiction of Scotland or Northern Ireland if you are resident there and wish to do so.
Errors and Omissions
If you believe that there may be an error in any of the information that you have submitted via the Website, please email: will review your records as soon as possible.
Consent
We do not intentionally collect any information via the Website from children under 16 years of age, and unless the information was collected in connection with a policy claim, shall delete the details of such users when a parent or guardian notifies us that any details have been obtained from their child.
Complaints
If you have a complaint in relation to the Website, please contact us at the following address:
Customer Relations Team
AXA Assistance (UK) Limited
The Quadrangle
106-118 Station Road
Redhill, Surrey
RH1 1PR
AXA Assistance (UK) Limited
Registered Company Number: 02638890
Registered Office: The Quadrangle, 106-118 Station Road, Redhill, Surrey, RH1 1PR.