SANDRA DANIEL
Prement Address: C/o Naushad Barewala
13/H/8 Brown Field Row,
Kolkata – 7000 27 (INDIA)
Phone Number : (+917059333915)
Home Number : (+919681056646)
Email Address :
Career Objective
I am keen to utilise my selling and customer service skills in a representative role that focuses on building relationship with existing customers, as well as translating opportunities into new accounts.
Skills, Experience and personal attributes
Selling skills
In previous roles I have been responsible for identifying new opportunities and developing strategies to turn these into reality. In my purchasing role I have been given a unique insight into your customer needs from their perspective. I understand the importance of their needs being identified, turning your product features into customer benefits and closing a deal that customer benefits both supplier and customer.
Customer service
By developing better relationship with vendors and suppliers I have been successful in generating significant improvements to customer service for which I was posted as a manager at Info Care Pvt Ltd. I believe that the key to good customer service is servicing existing clients as if you were trying to win their business for the first time. It is important to understand what is most important to them and then to address this need.
Highly motivated
I establish goals for myself professionally and personally and then set about achieving these as quickly as possible. Promotions in previous positions have been the result of these efforts being recognised and rewarded.
Education
- Completed X and XII from St. Teresa’s Secondary School. Kolkata (INDIA)
- Associate Secretarial Diploma from St. Paul’s Boarding & Day School. Kolkata (INDIA) 2008-2009
- Associate Diploma Of Computer from St. Paul’s Boarding & Day School. Kolkata (INDIA) 2009-2010
- Associate Diploma of Life Insurance Agent. From Insurance Institute of India. Examination Center VIDYA SAGAR COLLEGE Kolkata .(INDIA)
- Bachelors in Fashion Technology (B.Sc) from HAMSTECH Transaction Center : Punjagutta Hyderbad (INDIA)
Employment History
- Future Generali India Life Insurance Co Ltd ( Worked as an adviser and Trainer.) Kolkata (INDIA)
Responsibilities
Assisting them in training their personnel.
Facilitating the learning process so that each learner has an opportunity to
meet the goals he or she has set for the training.
- Worked in Redence BPO private ltd and was posted as a Manager In Info Care Private Ltd. – From 28th Oct 2009 to 20th June 2010
Responsibilities for Manager
•Plan staffing levels.
•Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
•Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
•Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
expect accountability and regular feedback.
•Maintain employee work schedules including assignments, job rotation, training, vacations and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
•Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
- Worked in Bee Corp. (BPO Division) as Process Associate, Begumpet, Hyderbad (INDIA) –From 15th July’2010 – 30th Sep’2011
Responsibilities
Handling Problems,Assisting in Sales, Clerical Tasks.
Worked in DGPL Technologies Private Limited as an CCE Inbound tech support, kokata (INDIA) - From 31th Oct’ 2011- 10th Nov’2012Responsibilities
Handling Problems,Assisting in Sales, Clerical Tasks.
- Cegura Private Limited as an CCE an then promoted as an Trainer. – From 27th Nov’2012 – 20th Sep’2013
Responsibilities
Handling Problems,Assisting in Sales, Clerical Tasks.
- Worked for Mantra Softwares Private Limited ( Thensab) as an Trainer and quality backup. – Form 1st October 2013 to 10th Feb 2014
Responsibilities
Advising managers and supervisors, and assisting them in training their
personnel
•Facilitating the learning process so that each learner has an opportunity to
meet the goals he or she has set for the training
•Being available to answer questions, provide coaching, give guidance about
completing assignments, and help with other individual learning problems
•Evaluating learners’ progress
•Analyzing links between employee training data and organizational needs
•Staying current in the profession and in their subject matter areas
- Presently working as a Personal Secretary for Rosewood Preowned Auto Pvt Ltd – From 14th Feb ‘2014
Responsibilities
Secretary Job Duties:
using a variety of software packages, such as Microsoft Word, Outlook, Power point, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases;
devising and maintaining office systems;
booking rooms and conference facilities;
using content management systems to maintain and update websites and internal databases;
attending meetings, taking minutes and keeping notes;
managing and maintaining budgets, as well as invoicing;
liaising with staff in other departments and with external contacts;
ordering and maintaining stationery and equipment;
sorting and distributing incoming post and organising and sending outgoing post;
liaising with colleagues and external contacts to book travel and accommodation;
organising and storing paperwork, documents and computer-based information;
Photocopying and printing various documents, sometimes on behalf of other colleagues.
Achievement
- Best team work in all the place yet.
- Awarded employee with Best Knowledge in training process in Future Generali.
- Posted as Manager in Info-Care.
- Posted as Trainer in Cegura.
- Trainer and Quality Backup in Mantra Softwares.
Interests and activities.
Reading novel, Playing basket ball and listing to music.
DATE :
PLACE : SANDRA DANIEL