PPG Meeting Minutes

25th September 2017 5.30 to 6.30

  1. Welcome & Introductions

Apologies from Sue Harris

  1. Practice Update (including ‘you said we did’)

Feedback from Sue and Jane’s meeting

  • Practice declined suggestion of a TV screen, for the following reasons: people watch enough screens; concern re adverts (and inappropriate adverts); and mutual long standing agreement with PoW surgery. Clarification that could be used to display practice selected PowerPoint slides to avoid adverts. Outcome: PPG agreed to park.
  • Practice declined suggestion of slow and fast lanes at reception, because they felt there wasn’t a need as the system works well at the moment
  • Practice could see a way forward for a newsletter, if the PPG took owernship
  • Practice could see potential for social media, but only if using PPG identity not the practices, and protecting the doctors, and clarifying that its not a channel to access doctors/medical advice.
  1. Newsletter

Sue shared copies of other examples, to prompt general discussion of content/process:

  • Need to collate things that are useful from a national perspective eg themed weeks, and use already generated content (eg CCG Health Involvement Networks)
  • Use info from CCG and local health social media feeds to create content
  • Present missed appointment data in context (not necessarily financially, but in terms of other people who could be seen)
  • Use GP Bulletin from CCG forwarded by Jane to pick up any relevant information
  • Highlight website in the newsletter – had 125,000 hits in the last 12 months
  • Practice could print 10-20 copies, but we need to encourage people to access the newsletter online
  • Possibility of using text to tell people re the newsletter?

Actions:

  • All members to share feedback from example newsletters
  • All members to suggest content for newsletter
  • Jane to do final sign-off of newsletter once developed
  1. Flu Clinic

Two dates set – 7th and 14th October (8.30 to 12.30), with PPG planning to hand out leaflets on online services, My Life My Care and promote the website, with the CCG-owned pop-up banner. PoPPs and Fire Service already attending (joint with PoW).

Action: PPG members to confirm with Sue (Chair) which dates/times they will be available to help

  1. Patient information in waiting rooms

Identified as quick and visible action for PPG, and Jane agreed for PPG to work in this.

  • Confirming that information should be for services and support that is free, non-religious, and appropriate to health and wellbeing.

Action:

Anya/Sue/anyone else interested to meeting to confirm a board for use of the PPG and 5 specific changes to get ok’ed by the surgery

  1. Social Media

Clear that it needs to be PPG and not practice

Good opportunity to involve patients with the PPG

Action:

Ask patients in the next newsletter whether they would like this or not?

  1. AOB
  • Agreed to cc rather than bb members into emails
  • Members invited to attend CCG PPG conference on 9th Oct, 5.30 to 8.30 – liaise with Sue to attend, and opportunity to find out about CCG produced leaflets etc that could help with promotion, led by Catherine Barnes (CCG)
  • Sue consented to Jane passing on her details as chair to Catherine
  • Members invited to Dorchester/Mid-Dorset Locality meetings – Sue attending and will share info with members.
  1. Date of Next Meeting

Agreed to meet every two months.

Next meeting: 20th November 5.30 to 6.30

Sue/Keith to book the room via DHUFT