POSITION TITLE:Team Leader Community Support

At the City of Port Phillip we aim to put our community first. Community First is a mindset that we bring to everything we do. It encourages us to look through the eyes of community, work collaboratively across the organisation and with our community, to improve outcomes, value for money and service.

The City of Port Phillip celebrates a vibrant and diverse work environment and community, which includes people of Aboriginal and/or Torres Strait Islander background, people of diverse sexual orientation and gender identity, people from culturally and linguistically diverse backgrounds and people of varied age, health, socio-economic status, faith and spirituality. Employees are able to develop both professionally and personally whilst planning and delivering a range of important services and programs to the community.

AWARD CLASSIFICATION:Band 7

DEPARTMENT:Access and Ageing

DIVISION:Community Development

DATE APPROVED:January 2017

APPROVED BYManager Access & Ageing

ORGANISATIONAL RELATIONSHIPS:

REPORTS TO:Coordinator Community Support

SUPERVISES:A team of Community Support Workers (direct care staff), Service Support Officer,

INTERNAL LIAISONS:Access and Ageing department, Community Development Division, Culture and Capability, Finance, Records, Business Technology

EXTERNAL LIAISONS:Service clients and potential service clients, My Aged Care, community agencies, community groups and workers, general practices, health services and hospitals, represent Council on appropriate committees and attend meetings as required.

POSITION OBJECTIVES:

Develop, assess and review co-ordinated services to older and younger people with disabilities and their carers requiring support to maintain their independence in the home and community.
Manage and support a team of workers who provide efficient and effective in-home and community services to aged and disabled residents of Port Phillip with a focus on enabling clients’ independence and well-being.
Responsible for the all decision-making within agreed service principles in the area of service review, service planning, monitoring of services to clients and staff management.
Manage the allocated budgets for the serviceteam within the parameters determined.
Ensure that the service team meets all State and National Standards and Guidelines for service delivery.
To contribute as an active member of the Access and Ageing leadership team, and within a continuous improvement framework, participate in the development and review of key policies/procedures.
Model the organisations Values and Behaviours.

KEY RESPONSIBILITY AND DUTIES:

To undertake service reviews for new and existing clients utilising a consumer directed care approach that focuses on clients defining their own goals and the manner in which the supports and services can assist to meet those goals.
To work collaboratively with all team members across service and Regional Assessment Service to promote consumer directed care within the frame of a wellness promoting and reablement approach.
Develop detailed and appropriate serviceplans designed to meet the individual needs of service clients and review and modify plans as necessary.
Lead the service team to provide seamless services through alignment of processes and procedures.
Compliant with My Aged Care systems and key performance indicators.
Counsel service clients regarding Community Support services and provide advice and information on other available community services.Using My Aged Care, refer clients for re-assessment where the client’s circumstances or care needs are not met.

Facilitate open channels of communication and monitor the relationship between service clients and Community Support Workers.
Requirement to participate in the after hour on-call roster, as required.

ACCOUNTABILITY AND EXTENT OF RESPONSIBILITY:

Responsible for the co-ordinated delivery of quality services to clients in accordance with Council, Home and Community Care Program for Younger People (HACCPYP) and Commonwealth Home Support Programme (CHSP)guidelines and Home Care Standards.
Responsible for the provision of accurate, specialist advice in the area of aged and disability services to clients.
Accountable for the development and maintenance of the budget for service team.
Accountability for the needs, development and support of Community Support Workers in the team.

JUDGEMENT AND DECISION MAKING:

Responsible for the all decision-making in the area of service review, service planning, monitoring of services to clients and staff management.

SPECIALIST SKILLS AND KNOWLEDGE:

Well-developed living at home assessment skills for younger clients supported by an understanding of the consumer directed care approachto service provision.
Advanced service planning skills in the provision of services to older people.
Demonstrated ability to offer counsel, coach, lead and influence clients and staff.
Familiarity with principles and practices of budget development, control and reporting.
Committed and responsive to service user needs, within both the aged and disability sector.
An understanding of and experience working with frail older adults, people with disabilities and/or their carers and with people from CALD (culturally and linguistically diverse) backgrounds, people who identify as GLBTI (gay, lesbian, bisexual, transgender, intersex), people of Aboriginal or Torres Strait Island background, people experiencing financial disadvantage (including people who are homeless or at risk of homelessness), and people with dementia.
Understanding of and commitment to service delivery within a diverse community.

MANAGEMENT SKILLS:

Demonstrated ability to plan and prioritise own workload, meet key performance indicators, and ensure that reporting employee’s operate in a similar manner.

Ability to lead and supervise staff and maintaina team approach.

Understanding of and an ability to implement personnel practices including EEO and OHS, employeedevelopment, identify the training and development needs of employees and recommend appropriate training.
Understanding of and ability to manage change processes as this impacts on the area of Service Delivery.
Participant in regular and remunerated on-call roster.

INTERPERSONAL SKILLS:

Knowledge and understanding of the issues facing frail older people and /or people with a disability and their carers.
Knowledge and understanding of people from CALD (culturally and linguistically diverse backgrounds, people who identify as GLBTI (gay, lesbian, bisexual, transgender or intersex), people of Aboriginal or Torres Strait Islander background, people experiencing financial disadvantage ( including people who are homeless or at risk of homelessness), and people with dementia.
Skills in applying the above knowledge in holistic needs assessments.

Ability to communicate effectively with people of all ages and from a wide range of social, cultural and economic backgrounds.

Ability to gain co-operation and assistance from clients, staff and members of the public.
Ability to discuss and resolve problems as well as to demonstrate leadership.

QUALIFICATIONS AND EXPERIENCE:

Academic: Tertiary qualifications in the behavioural sciences or a health related discipline essential.

Experience: Demonstrated experience in the assessment of the needs of older adults and people with disabilities.
Relevant experience in the provision of the HACC PYPand CHSP assessment or service provision.
Experience in staff support and management.
Current Victorian Driver’s Licence.
Ability to use a selection of computer software products.
Completion of a satisfactory federal police check.

OCCUPATIONAL HEALTH & SAFETY:

Understand and comply with, the Council OH&S Policy, procedures and legislative requirements relevant to the position.
Take responsibility for individual / own health and safety and that of others in the workplace. This includes the reporting of incidents involving injury and near misses.
Communicate with employee health and safety representatives and supervisors about OH&S matters.
Proactively report any unsafe workplace practices and/or hazards and suggest injury prevention measures.
Participate in regular training programs to improve awareness of risk management and health and safety within the workplace.
Perform work in a safe and appropriate manner at all times.

KEY SELECTION CRITERIA:

Relevant tertiary qualifications in behavioural sciences or a health related discipline together with several years’ experience working within a related field.
Working knowledge of the issues and trends within HACC PYP/CHSP services in local government and understanding of the Aged Care Reforms.
Experience in comprehensive client assessments and serviceplanning, preferably in the context of consumer directed care.
Demonstrated ability to manage, lead, support and develop high performing teams.
Excellent communication skills with capacity to produce high quality written communication and communicate with people from culturally diverse backgrounds.
Ability to continuously improve systems, work processes and practices in a collaborative manner.

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