POSITION TITLE:Pharmacy Manager McKellar Centre

/

DIVISION:Enterprise

REPORTS TO:Director of Pharmacy

/

DIRECT REPORTS:McKellar Centre Pharmacists & Technicians

APPROVED:Director of Pharamcy

/

APPROVAL DATE:27/10/12

PRIMARY OBJECTIVE:

To mana,ge day to day operational issues of the McKellar pharmacy service, also to provide advice on service performance, service planning an innovative approaches to service needs.
BARWON HEALTH VISION – To be Australia’s Leading Regional Health Service – Building a Healthier Community

PRIORITIES

/

VALUES

Your Health

We will work with the community to deliver significantly improved health outcomes

Our Service

Our health care service will be well-connected to ensure a positive experience for those we serve

Our Region

We will have strong partnerships with all providers who influence health in our region

Our People

Our workforce will be thriving, collaborative and highly skilled

Mission

To provide accessible high quality healthcare services to our Barwon South western region communities /

Respect

For the unique qualities of each individual, family and community, for our partners, the organisation we represent and for each other

Compassion

For the circumstances of the people we care for

Commitment

To facilitate high quality health outcomes by working collaboratively with all stakeholders

Accountability

For all our actions and outcomes by working to clear objectives in a transparent manner

Innovation

To lead the way and develop creative initiatives to address the health needs of our community

POSITION DIMENSION & DECISION MAKING AUTHORITY:

/

KEY COMMUNICATION CONTACTS (INFORMED):

Without referral to Manager (RESPONSIBLE)
  • Provision of daily management of the pharmacy service
  • Monitor the clinical and financial performance of the service
  • Undertake a clinical pharmacy role
  • Assist team members in delivering and developing the clinical pharmacy service
  • Ensure statutory and professional pharmacy practice standards are met
  • Development and implementation of required systems to meet accreditation standards
  • Conduct staff appraisals and coaching staff
  • Ensure all work is complete accurately on time and in accordance with Barwon Health policies and procedures
After Consultation with Manager or others (CONSULTED)
  • Provision of Restricted Medicines in accordance with Drug and Therapeutics procedures
  • External representation
  • Resolution of Human Resource issues
  • KPI performance
  • Service planning
  • Develop pharmacy practice research projects
Referred to Managers or others (CONSULTED)
  • Serious non adherence to policy or protocol e.g. security or legal breaches
  • Service gaps or difficulties that may affect patient care
  • Decision outside position delegation
/ Purpose/Frequency of Contact / Contact/Organisation
  • Daily to ensure optimum service delivery by resolving issues, sharing information and continuously improving systems and processes.
  • Daily/as required to ensure drug supply is timely and appropriate and to ensure lists are maintained in accordance with current usage trends, and hospital policy.
  • As required to ensure open communication with and provision of quality pharmacy services to all relevant areas internal and external to Barwon Health.
/
  • Ward or unit team members
  • Pharmacy technicians and clinical pharmacists
  • Senior McKellar management, nurse unit managers
  • Consultant medical staff
  • Director of Pharmacy Barwon Health
  • Geelong Hospital pharmacy staff
  • Clinical pharmacist colleagues
  • Division of Medicine

KEY ACCOUNTABILITIES:

Key Result Area /

Major Activities

/

Performance Measures

  • Safe and efficient medication management
/
  • Regularly monitor and assess the medicine management system to enhance medication safety and appropriateness
  • Regularly monitor drug use to provide a cost efficient service.
  • Provide expert advice and where necessary implement systems to meet accreditation standards for pharmacy services that relate to rehabilitation and palliative care and the NSQHS Standard 4 Medication Safety
  • Provision of a consultancy advice to the Aged Care pharmacy service provider
/
  • Departmental Key performance Indicators including Risk Mans.
  • Audit of drug usage.
  • Demonstrated compliance with relevant rehabilitation, palliative care and NSQHS standards
  • Feedback.
  • Performance Appraisal and Coaching Plan

  • Effective Department management
/
  • Undertake efficient daily management of the pharmacy service including staff supervision, rosters, management of staff leave, attendance at committee meetings, and liaison with clinical staff
  • Monitor the clinical and financial performance of the service to ensure alignment with departmental and Barwon Health’s operational requirements.
  • Provide expert advice to ensure quality of service standards are met and maintained.
  • Liaise between required stakeholders across campuses to ensure consistency of quality services across Barwon Health.
  • Undertake annual staff appraisal and assist staff development to ensure a culture of continuous improvement which is in line with Barwon Health’s policy, procedures and values.
/
  • Performance Appraisal and Coaching Plan.
  • Feedback from relevant departmental stakeholders
  • Balanced leave and rostering systems.
  • Active participation in required committee meetings.
  • Departmental clinical and financial indicators against objectives set.
  • Demonstrated compliance with relevant standards, policy and procedures.

  • Education of patients and clinical staff
/
  • Manage the education needs of patients to improve knowledge and ensure adherence with required standards, regulations and Barwon Health policy and procedure.
  • Provide medicine related education to clinical staff to enhance knowledge, medication safety and quality use of medicines.
/
  • Patient feedback
  • Audits of patient knowledge
  • Staff feedback
  • Staff performance appraisals and competency levels

  • Research projects
/
  • Develop and participate in clinical pharmacy research projects and present at professional conferences, where appropriate.
/
  • Demonstrated participation in the development and reporting of results.
  • Feedback from relevant stakeholders.

  • Professional Development
/
  • Establish and maintain links to special interest groups concerned with drug therapy and pharmacy services in the rehabilitation, palliative and aged care sectors to keep abreast of National or State initiatives, eg relevant SHPA Special Interest Groups.
/
  • Demonstrated communication with relevant groups
  • Performance and coaching plan

GENERIC STATEMENTS – ALL PD’S
OTHER DUTIES (must be included in all PD’s) /
  • Exhibits a commitment to the Barwon Health Values including team based above and below the line behaviours
  • Undertake special projects or reports required by the Pharmacy Department on a wide range of issues
  • Report all incidents through the incident management system
  • Practice in accordance with the relevant health care or industry standards
  • Complete mandatory training and education
  • Comply with relevant Barwon Health policies and procedures
  • Participate in quality improvement activities
  • Perform all other duties as directed within the limits of skill, competence and training to maximise flexibility and effectiveness
/
  • Barwon Health values modelled at all times.
  • Performance Review
  • Demonstrated use of incident management system
  • Adherence to applicable health care or industry standards
  • Demonstrated completion of mandatory training
  • Adherence with Barwon Health policy and procedures
  • Active participation in required quality improvement activities

KEY SELECTION CRITERIA – LEADERSHIP CAPABILITY FRAMEWORK:

Barwon Health Leadership Capabilities

Leadership Behaviour 1 – SHAPES STRATEGIC THINKING
  • Undertakes research and analysis to recommend solutions.
  • Assess information critically to arrive at appropriate solutions
  • Recognises and researches current trends and issues in their field
  • Understands business processes and is committed to continuous improvement
  • Proactively support the change process

Leadership Behaviour 2 – ACHIEVES RESULTS
  • Evaluates alternatives objectively and uses evidence, knowledge and experience to solve complex problems
  • Acts on their initiative and uses collaboration appropriately
  • Engages with others and openly shares new ideas and concepts
  • Sets a good example by providing a clear sense of purpose
  • Actively seeks to improve others skills and talents through coaching, training opportunities and feedback
  • Uses strategies to promote enthusiasm, quality service, projects

Leadership Behaviour 1 – FORGES RELATIONSHIPS AND ENGAGES OTHERS
  • Acts as a role model and demonstrates leadership and empathy
  • Encourages team members to contribute and share knowledge
  • Recognises and rewards high quality performance

Leadership Behaviour 1 – EXEMPLIFIES PERSONAL DRIVE AND PROFESSIONALISM
  • Uses organizational awareness in networking to achieve objectives
  • Develops strong alliances to enable information exchange
  • Assists others to accept ideas by communicating clear and convincing arguments
  • Models a professional approach to service delivery

Leadership Behaviour 1 – DRIVES BUSINESS EXCELLENCE
  • Demonstrates the effort, willingness and judgment to achieve results and reach targets
  • Accepts accountability for professional and technical correctness and attention to detail.
  • Behaves with integrity and reliability and models Barwon Health’s value.

KEY SELECTION CRITERIA – SPECIALIST KNOWLEDGE:

QUALIFICATIONS

ESSENTIAL:
  • Registered as a pharmacist with AHPRA
DESIRABLE:
  • Postgraduate qualifications

EXPERIENCE and/or SPECIALIST KNOWLEDGE–

ESSENTIAL:
  • Hospital and clinical pharmacy experience
  • Experience or special interest in rehabilitation, palliative or aged care
  • Excellent communication and team building skills
DESIRABLE:
  • PBS knowledge

P:\Position Description\2015 onwards\Rebrand templates 2016/sb