Position:Principal AdvisorPacific

Children’s WorkerNo

Location:National Office, Wellington

Business Unit:Service Delivery

Group:Community Partnerships & Programmes

Reporting to:Director Māori and Pacific

Issue Date:September 2017

Delegated Authority:Nil

Staff Responsibility:No

Our Role

The Ministry of Social Development (MSD) is the lead agency for the social sector. We help the Government to set priorities across the sector, co-ordinate the actions of other social sector agencies and track changes in the social wellbeing of New Zealanders.

The Ministry provides policy advice, and delivers social services and assistance to young people, working age people, older people, and families, whānau and communities. We work directly with New Zealanders of all ages to improve their social wellbeing.

We serve over a million people, working out of more than 250 centres around the country. It is likely that every New Zealander will come into contact with the Ministry at some point in their life.

Our work, together with our social sector partners, is essential to achieving a sustainable and prosperous future, where all New Zealanders are able to take responsibility for themselves, be successful in their lives and participate in their communities.

Our Purpose

We help New Zealanders to help themselves to be safe, strong and independent.

Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake.

Our Principles

MSD people: All own what we all do | Take responsibility for what we do | Understand our role in the big picture, who can help us and who we can help | Navigate through ambiguity and the opportunity it brings to create better ways of doing things | Act with integrity, courage and transparency | Celebrate our achievements and those of our clients

PositionDescriptionApprovedBy:

______
Deputy Chief Executive,Service Delivery
Date: ……/……/……
Service Delivery:
We work together to make a difference for New Zealanders. Whether that’s helping someone get sorted financially so they can study, supporting someone into work, ensuring support is there for someone who can’t work, helping one of our seniors by granting their entitlement to New Zealand Superannuation, or giving New Zealanders confidence that the system they fund is being used by people in genuine need.
We do this through five key groups: Client Experience and Service Design, Client Service Delivery, Client Service Support, Community Partnerships & Programmes, and Strategy & Change. Whatever part of Service Delivery we work in, we have a role in delivering services and making a difference for more than a million clients.
Business Unit:
Community, Partnerships and Programmes is responsible for strategic partnerships; community, employment and population based programmes and the service management of contracted services including family and sexual violence. This group is about connecting and collaborating to build effective partnerships that achieve better outcomes for those individuals, whānau and communities who most need our support.
Purpose of the Position:
The role of the Principal Advisor Pacific will be to provide high level strategic, technical and analytical leadership for the Community Partnerships and Programmes Group and across Service Delivery to gather and share insights and advice on how to make it easier for Pacific peoples[1] to engage with the Ministry and for the Ministry to become more effective in the delivery of services for Pacific peoples.
The role will influence the development and documentation of policy, operational guidelines, investment, procurement and funding plans that will improve Service Delivery’s service approach and the delivery of enhanced products and services to Pacificclients, families and communities.
They will also ensure effective relationships are maintained with key Pacific stakeholders and their input, insights and issues are incorporated into initiatives and policy development.

Working Relationships

Internal:

  • Director Māori and Pacific
  • Service Delivery Leadership Team
  • Community Partnerships and Programmes Leadership Team
  • National Office managers and staff
  • Regional Commissioners and Directors
  • Insights and Policy groups

External:(working in collaboration with CPP Managers and Regional Commissioners)

  • Pacific community leaders
  • Pacific Service providers
  • Pacific Senior Officials Group

Ministry of Pacific Peoples

Key Accountabilities:

Key Result Area / Accountabilities
Leadership and Strategy /
  • Contribute fully to and where applicable lead the development and implementation of long range strategies and plans to improve outcomes and strengthen resilience for Pacific clients, families and communities
  • Lead the gathering and analysis of key data that identifies both issues and opportunities to inform and develop strategy for Pacific clients, families and communities.
  • Monitor and evaluate the progress of initiatives and report regularly on any identifiable opportunities/threats as well as risk mitigation strategies
  • As appropriate, rRepresent the Director at forums, as requested, by way of gathering information and viewpoints, and/or presenting the Director’s viewpoint and/or priorities on relevant issues and intentions.

Policy and Service Development /
  • Provide timely and relevant advice to the Director Māori and Pacific on policy, service design and relationship management issues affecting Pacific clients, families and communities
people and communities
  • Undertake research and develop reports with recommendations for future strategies/initiatives for CPP group and wider Service Delivery
  • Produce high standard of reports and other written work (for both internal and external audiences) as required by the Director

Stakeholder Management /
  • Maintain effective relationships with key Pacific stakeholders and ensure sufficient input is received from these stakeholders when developing or co-designing new or improved policy, service design or other initiatives.
  • Establish, build and maintain effective, constructive and collaborative relationships with all key stakeholders
  • Manage constructive working relationships with work colleagues and external stakeholders to enhance the understanding and co-operation needed to achieve desired results
  • Develop and maintain appropriate levels of understanding of government protocols and requirements

Attributes/Success Factors
  • Extensive experience working with Pacific peoplesand respected in the those communitycommunities
  • Proven experience in service design
  • Demonstrated skills in collaborative service development
  • Extensive client service knowledge
  • Strong relationship management skills and external networks with relevant organisations
  • Organisation agility with political savvy to be able to influence without direct management control
  • Ability to analyse information and provide robust defensible recommendations and develop policy.
Other Requirements
  • Willing to travel to fulfil job requirements

Principal Advisor Pacific / 1

[1] Pacific peoples refers to the eight Pacific ethnic groups that MSD work with which are Cook Island, Fiji, Kiribati, Niue, Samoa, Tokelau, Tonga and Tuvalu