POSITION DESCRIPTION
Position Title Security & Maritime Monitor
Position Summary: / The Security & Maritime Monitor is responsible for the efficient day to day operations of the Security & Maritime Monitoring Center. They are also required to be effective, reliable and confident in handling all services to ensure all duties are carried out accordingly.Department Summary: / The Operations group is responsible for supporting Bluesky Cook Islands market and revenue growth through the development and maintenance of the Cook Islands telecommunications network. This includes all cable assets, switching, power and building services, estate, towers, maritime, satellite, radio & TV equipment and other infrastructure supporting the delivery of the Company’s landline, cellular and broadband services.
Role Status: / Full time
Location: / Rarotonga, Cook Islands
Position reports to (role): / Security & Maritime Monitoring Center Supervisor
Management Unit: / Operations – Security & Maritime Monitoring Centre – Security & Maritime Monitor
Date: / October 2017
Department Organisational Structure
Key Accountabilities and Results Areas
Maritime Shipping Service· Ensure that 24 hours watch is maintained on 2182, 4215 and VHF Ch16.
· Ensure Radio Shipping procedures and the Coast Radio Station Distress or Emergency Procedures are strictly followed accordingly.
· Ensure Northern Groups on Freq 9368 as of 07:00 hours to 19:00 hours, also on Freq 3162 as of 19:00 hours to 07:00 hours daily followed accordingly.
· Ensure to monitor Southern Groups Islands on Freq 3162 daily.
· Ensure Log Statements 2182, 4125 and VHF Ch16 is correctly logged accordingly.
Security
· Ensure compound report is correctly logged before sending to C.E.O, C.O.O, C.T.O, Manager Network Services, Manager Customer Services, Manager Customer Care, Supervisor, C.S.S section and Manager Engineering.
· Ensure Vehicles report is sent to all Managers.
· Ensure Power Reading report is sent to C.O.O.
· Ensure unexpected or unfamiliar stuff reported to those concerned and action if not reported.
· Ensure Check List is done accordingly.
Vehicles
· Ensure to check all company vehicles in premises when commencing duty.
· This report has to be sent to all Managers after completing the check.
· Anyone using the vehicles on after hours, weekends, public holidays must be approved first by C.O.O, C.T.O and C.E.O and also must be noted into report.
· Any incidents on any vehicle to report to Superiors.
Legato Tape
· The legato tape has to be changed every day. (Monday – Sunday)
Key Stakeholder Relationships
Internal Stakeholders: / · CM· Security & Maritime Monitoring Center Supervisor
· COO
· Managers
· Outer Island Supervisors
External Stakeholders: / · Ministry of Marine Resources
· Ministry of Transport
· MET
· MCI
· EMCI
· Police
· Shipping Agencies
· Fishing Boat Owners
· Mobile Radio Operators
Key Requirements and Competencies
Qualifications/ Experience: / · Essential: General Radiotelephone Operators Certificate, Restricted Radio Telephone Operators Certificate, Radio Operators Certificate.· Desirable: Specialising in Morse and Maritime Radio.
Knowledge/ Skills: / · Must have had some practical training as a radio operator working with other coastal stations, maritime vessels and the outer island.
· Must have good management and supervisory skills.
Organisational Competencies: / · Customer Service – Treats all customers courteously; is responsive to customer requests and elicits feedback from them to monitor their satisfaction; considers both the short and long-term interests of the customer in making service decisions; proactively identifies customer needs and takes responsibility for resolving customer complaints in a timely manner.
· Learning Agility - Demonstrates a personal learning orientation; seeks and constructively uses feedback to build on strengths and manage weaknesses; is curious and shares learning, and in doing so creates an expectation in others to seek and learn from experiences.
· Building Collaborative Relationships - Exhibits an ability to cooperate and collaborate with colleagues across Bluesky to achieve shared goals; develops and maintains a range of internal and external networks to meet organisational objectives; looks for opportunities to support colleagues.
· Self Management - Sets personal goals in line with business unit plans; takes responsibility for prioritising own work; looks for opportunities to improve performance; is passionate about achieving results.
· Continuous Improvement – Looks for opportunities to apply continuous improvement practices / principles in their work area; responds to suggestions from others; applies new learning so as to improve individual and team performance.
Compliance
Business Compliance: / Ensure a sound understanding and:· demonstrate commitment to and comply with all legislation and Bluesky policy relevant to the role and all activities undertaken in the role
· ethical performance in an effort to maintain a high standard of conduct expected and deserved by our customers and to enable the Company to continue to offer its services and comply with our Bluesky Code of Ethics and Conduct.
Health and Safety: / · Undertake all work in a safe manner and follow all company and workplace health and safety procedures
· Identify new hazards and advise manager or workplace Health and Safety representative/coordinator within 24 hours of identification
· Accurately report incidents and accidents to manager or workplace Health and Safety representative/coordinator as soon as possible.
Vision, Values, Purpose & Our Way
Our Vision / Our Purpose / Our Values / The Bluesky WayTo be the most recognised
and preferred company for
connecting our Pacific
communities around the
world. / We apply technology and
service excellence to
advance and improve the
lives of our customers / · Customer first
· Team work
· Integrity
· Passion
· Positive attitude and smile! / We take ownership and
always do our best for
customers.
We respect and support
each other.
October 2017 Page 2 of 3