Position Description Catholic Community Services
Position Description Catholic Community Services
Job Number (CCS to determine unique number)Position Title Community Support Worker
Location/Facility Central Coast
Division Retirement Living
Reporting to Health and Wellness Advisor Central Coast /Hunter
Classification Community Worker Band 2. Pay Levels 1, 2 and 3 ( refer to experience required)
(Full time, Part Time, Casual or Fixed Term)
Organisation and Position Objective
Catholic Community Services delivers high quality client directed care consistent with the priorities outlined in our Strategic Plan. These priorities are: Our Mission; Client focus, Client choice; People, support and resourcing; Systems and sustainable services; Our Brand, our position; Quality framework, business excellence; Research and innovation.
All staff have to demonstrate competencies in their roles that align with CCS responsibilities and accountabilities.
Catholic Community Services is underpinned by the Catholic ethos and infused by its values. We deliver culturally appropriate community aged care, disability, mental health and homelessness services.
The role of the community worker is to provide the highest possible standard of client care and support.
Key Competencies
Essential
- Client focus
- Planning, organising and problem solving skills working within the agreed business process framework for the role
- Reliability and honesty
- Proven ability to work independently, unsupervised and as part of a team
- Excellent written and oral communication and interpersonal skills
- Attention to detail and ability to meet deadlines
- Ability to work flexible hours to meet the specific needs of clients
- Physical fitness - this position involves assisting clients to move around their home and can be physically demanding
- Learning orientation – willingness and ability to participate in ongoing training
- Flexible and positive attitude to working within a dynamic and constantly evolving work environment
Experience and Qualifications Required
Essential
- Certificate III in relevant qualification
- Experience assisting and supporting clients in a range of activities including working with older people, people with a disability or people with a mental illness, people experiencing homelessness
- Current unrestricted Class C NSW Drivers Licence
- A degree of computer competency with a range of Microsoft Office products including Word, Excel and Outlook
- Pay Level 1: Minimum of one years’ experience in relevant area
- Pay Level 2: Minimum of two years’ experience in relevant area
- Pay Level 3: Minimum of three years' experience in relevant area
- First Aid Certificate
- Training in risk assessment
- Previous experience working with culturally diverse clients
1. Align with Organisational Objectives (Client, Process)
Responsibilities / Key Performance Indicators
1. 1 Has an understanding of Catholic Community Services Vision, Mission and Values and Strategic Objectives / 1.1 Uphold and abide by CCS Vision, Mission, Values and Strategic Objectives at all times
1.2 Compliance with but not limited to:
- Work Health & Safety (WHS) Guidelines e.g. identify and immediately report any incidents and hazards in the work environment that may have an adverse effect on the health and safety of both clients, workers and volunteers
- Privacy Legislation
- Catholic Healthcare Policies & Procedures / Code of Conduct
- Individual Care Plans & Program Guidelines
- Community Care Common Standards
- Enterprise Agreement
- Mandatory training & meeting requirements
- NSW road rules & Catholic Healthcare Motor Vehicle policy
- Currency of all licences, certificates and registrations
1.2.2 All incidents and incident reports communicated in a timely manner through the Customer Service Centre and/or to relevant supervisors
2. Achieve Results (Client, Finance, Process)
Responsibilities / Key Performance Indicators
2.1 Perform work within established routines, methods and procedures with some degree of discretion and decision making / 2.1.1 Reliable, flexible care and support delivered in accordance with client complexity
2.1.2 Demonstrated competence in business processes aligned to the role
2.2 Follow agreed client Care Plans mostly unsupervised but with intermittent checking / 2.2 Care Plans and program guidelines adhered to at all times
2.3 Monitor the condition and changing circumstances of the client and report this to the Coordinator/Team Leader / 2.3 Meet and/or exceed standards of service for client - satisfaction measured through surveys and direct feedback from clients and families/carers
2.4 Support and assist clients with a range of activities, including domestic support, personal care, assistance with transport and mobility, day services, mental health, rehabilitation. Indicative activities include but are not limited to:
shopping, transport to appointments, outings, social support, meal preparation, home help including light housekeeping duties , personal care and grooming, toileting, dressing and undressing, participation in community based activities, gardening, assisting with mobility and prescribed exercises, pet care, social and emotional support to clients / 2.4 All routine duties completed in a timely and professional manner
3. Communicate Clearly and Effectively (Client, People)
Responsibilities / Key Performance Indicators
3.1 Work cooperatively with the client, key stakeholders and team members / 3.1 Positive feedback received from the client, health professionals and other key stakeholders
3. 2 Report client concerns and complaints appropriately / 3.2.1 All client concerns and complaints reported promptly and appropriately
3.2.2 Minimal client complaints received
3. 3 Work cooperatively and in partnership with a range of health and community service providers and specialists, adopting a multi-disciplinary approach to service delivery / 3.3 Demonstrated ongoing engagement with a range of other key stakeholders
3.4 Maintain appropriate records / 3.4 Procura and other documentation and systems utilised, accurate and up to date
4. Demonstrate Continuous Improvement (Client)
Responsibilities / Key Performance Indicators
4.1 Suggest improvements to services or systems based on day to day work practices and observations / 4.1 Evidence of participation in continuous improvement processes
4.2 Under the supervision of the Case Manager/Coordinator modify approaches to service delivery / 4.2 Modify client care as required
4.3 Participate in business/operational reviews / 4.3 Demonstrated understanding of and participation in ongoing business excellence
4.4 Remedy unsafe situations within level of authority / 4.4 Injury free and accident free work environment
5. Show Personal Drive and Integrity (People)
Responsibilities / Key Performance Indicators
5.1 Identify and take responsibility for own learning needs / 5.1 Regularly utilise CCS Learning and Development Strategy for self and staff – including seeking and accepting feedback on own performance
5.2 Participate in Feedback and Development System for self and staff / 5.2.1Complete Performance Development Review/Fads for self with manager and with all direct staff in accordance with guidelines and within the agreed timeline
5.2.2 Follow up on actions and opportunities for improvement
5.2.3 Evidence of staff being well managed/ supported and positive staff survey results
5.3 Provide buddy shift support where/when required / 5.3 Buddy shift support always provided as required
5.4 Demonstrate capacity and willingness to update knowledge on quality care / 5.4 Complete mandatory and voluntary training and participate in meetings in a timely manner
Other Requirements
- All CCS employees have a responsibility to behave in a manner which is a credit to CCS and which ensures that their actions do not adversely affect the health, safety and wellbeing of themselves and others, including team members, other staff, clients, visitors, volunteers and contractors and the public.
- Access to a registered and third party insured motor vehicle.
- Prior to appointment applicants must have a Police Records Check and receive a clearance authorisation.
- Undertake other reasonable duties as requested by your manager from time to time and /or undertake additional administrative tasks.
- As a Community Worker you may be required to work in one specific service type or across several service types e.g. HACC, COPS, CACPS, EACH, EACHD, Day Centre’s etc. in accordance with your qualifications, training and skills.
- Any appointee will be subject to a probationary period.
Decision Making Authority/Accountability
Financial: As per delegation Manual
Assets: Company Mobile Phone, Community Worker Kit
Key Stakeholders
Clients and Families/Carers
Community Workers and Senior Community Workers
Coordinator/Team Leader and Service Manager
Health Professionals and Specialists/Service Providers
Roster Team, Customer Service Centre
Community Services Staff
Signoff
I have read and understand the duties and job requirements of this position
Name……………………………………………………………………………..
Signature………………………………………………… Date…………………………………….
Date ...... PD created
Appendix
OUR MISSION
In keeping with Catholic Healthcare’s mission, we in Catholic Community Services, strengthen lives and create inclusive communities in NSW and the ACT through our network of quality services.
VISION
Creating sustainable and vibrant ministry of care.
VALUES
Compassion: Nurturing the life of clients and all those who work with us.
Respect: Recognising the rights of all persons and treating each person with dignity.
Honesty: Clarity of purpose, truth and sincerity in our communications.
Hospitality: Respecting and welcoming everyone who comes into our presence. Inviting all who wish to be part of the rich tradition and resources of Catholic Healthcare.
Excellence: Leading the way in care and services.
CATHOLIC HEALTHCARE POLICY
It is a condition of employment with Catholic Healthcare that all staff are aware of, and abide by all organisational policies – you can obtain copies of policies from your Manager or on the Catholic Healthcare Intranet site. Any breach of the Catholic Healthcare policies may result in the termination of employment.
EQUAL EMPLOYMENT OPPORTUNITY RESPONSIBILITIES
Catholic Healthcare is committed to the policy that discrimination, bullying or harassment in the workplace will not be tolerated. All staff has a responsibility to ensure that they do not act in any way that constitutes harassment, bullying or discrimination against other staff, and to help maintain a work environment free of harassment, bullying and discrimination.
WORK HEALTH AND SAFETY
Catholic Health Care Services is committed to providing safe places of work for all employees. Catholic Healthcare strives to achieve this through the Catholic Healthcare Work Health, Safety and Injury Management system. This system is designed to ensure people at all levels within the organisation recognise and commit to their safety responsibilities by signing their Work Health and Safety Responsibility & Accountability Statement on commencement.
Maintaining a safe workplace is a key responsibility of your role with Catholic Healthcare. Your manager will discuss these things with you. Catholic Healthcare requires you to report all identified WH&S risks immediately to your manager.
CHILD PROTECTION RESPONSIBILITIES
Catholic Health Care Services is committed to the well-being and safety of children and young people. The organisation recognises the important responsibility all staff have in the care and protection of children who may be at risk of harm.
Staff involved in the provision of health care to children are required to:
- Be familiar with and adhere to Legislation in relation to Child Protection and comply with NSW Health Policies and Procedures (including Frontline Procedures for the Protection of Children and Young People and current circulars) and organisational policies in relation to Child Protection.
- Attend training in Child Protection as required.
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Community Worker CW 2.3
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