September 2017
Dear Applicant,
Client Account Manager
Thank you very much for your enquiry about the above post.
Please find attached a recruitment pack. The application form and recruitment analysis form are available at http://www.stonewall.org.uk/about-us/join-our-team where you can also find the closing date and intended interview date.
Please email your application to Alternatively you can post it to Recruitment, Stonewall, 188 – 192 St John Street, London EC1V 4JY. Please mark it ‘Strictly Private’.
Thank you for your interest in Stonewall. We look forward to receiving your completed application.
Yours sincerely,
Cathryn Wright
Managing Director
Stonewall Background Information
Stonewall was founded in 1989 by people whose aim was to create a highly professional lobbying organisation to put the case for equality on the mainstream political agenda. The organisation has become widely recognised for its work in transforming the legislative landscape for Britain’s 3.7m lesbian, gay and bisexual people including securing equal marriage in 2013. Our strategy is now to work to ensure equality in every part of the lived experience of LGBT people.
In February 2015, after an extensive consultation with over 700 trans people Stonewall extended its remit and became a charity which campaigns for lesbian, gay, bi and trans equality. The Trans Advisory Group was then formed, with Stonewall’s ‘A Vision for Change’ a result of their efforts and based on a shared mission: that trans people have the right to live full and authentic lives at work, home and in public life.
We work with a comprehensive range of audiences and are one of the most effective campaigning charities in Great Britain. Stonewall is at a crucial stage. The challenges that we face are complex as we attempt to ensure that every single lesbian, gay, bisexual and trans person achieves full equality. We have an ambition to reach further into our communities, sharing our knowledge, interventions and campaigns with the widest possible audience. We no longer have to just change the hearts and minds of politicians; we have to change the hearts and minds of the dad who doesn’t want a gay son, the priest who doesn’t know he has lesbian parishioners, the sports club that tolerates biphobic banter, the high-street shop that excludes trans customers from changing facilities.
Stonewall’s Diversity Champions programme
Stonewall Programmes exist to accelerate equality for LGBT people by:
· helping businesses, charities, public services and educational institutions to develop inclusive cultures through membership of one our innovative Champion programmes
· expertly supporting the professional and personal development of individual LGBT leaders, role models and allies
The Diversity Champions programme is Britain’s leading employers’ membership forum, creating and sharing best practice for lesbian, gay, bi and trans equality. With over 750 member organisations from public, private and third sectors who employ over thirteen million staff, our programme is the largest employer diversity forum in the world.
As part of our programmes we provide a range of services to our members, including:
· Tailored support and advice from our trained account managers
· Access to best practice guidance, through our publications, seminars and conferences
· Opportunities to profile themselves as employers of choice through use of our logos, careers guide and job site
These are all detailed online at www.stonewall.org.uk/workplace.
Stonewall staff
At Stonewall we believe our people to be our most precious resource. We aim to recruit the very best staff – with a mix of private, public and third sector backgrounds – and have an ambition to make Stonewall an ‘employer of choice’. We’ve reviewed our benefits package in recent years to reflect this. In our most recent (October 2016) staff survey:
· 93% of staff said they were proud to work for Stonewall
· 96% of staff enjoy working with the people at Stonewall
· 91% of staff said that they enjoy what they do
We believe we have an obligation to role model some of the objectives that we encourage others to set for themselves and have worked hard in recent years to diversify our workforce. At October 2016:
· 56% of our staff identify as female
· 6% of our staff identify as trans or non-binary
· 8% of our staff were from black and minority ethnic communities
· 14% of our staff considered themselves to be disabled
· 23% of our staff identify as heterosexual
· 23% of our staff identify as bi
· 72% of our staff were 34 and under
Client Account Manager Role Description
Purpose of the role
· Recruit, develop and retain organisations as Diversity Champion members to improve workplaces and services for LGBT people.
· Expand our influence by inspiring LGBT people and allies to drive change in their organisations.
Key responsibilities and duties
Relationship Building
· Maintain and develop relationships with existing members to improve the lives of their LGBT staff, customers/clients and service users;
· Identify and recommend actions for organisations to develop inclusive workplaces;
· Drive member participation in Stonewall’s Workplace Equality Index, analyse submissions and provide constructive feedback;
· Promote and engage members in Stonewall personal development programmes and conferences;
· Develop and deliver seminars and facilitated sessions on LGBT diversity and inclusion.
Business Development
· Identify, research and target organisations as prospective members;
· Recruit new member organisations by presenting a convincing and tailored business case;
· Engage non-members through Stonewall personal development programmes and conferences;
· Promote Stonewall’s work at regular networking events with new and existing clients;
· Contribute to team business planning processes to develop the scope and impact of Stonewall’s programmes.
General responsibilities and duties
· Conduct the duties of the job description in accordance with the operational policies of Stonewall, including but not limited to the diversity policy and code of conduct
· Maintain good working relations with Trustees, staff, volunteers and other stakeholders
· Contribute to the general administration and delivery of all Stonewall’s programmes, events and overall objectives
· Undertake any other reasonable duties as may be required
This is an outline role description and may be subject to change in consultation with the post holder.
Client Account Manager Person Specification
· Experience of establishing, building and maintaining relationships at all levels of an organisation;
· Experience of identifying new business opportunities and achieving development goals;
· Ability to produce clear, concise and informative written communication;
· Ability to inspire a range of audiences through public speaking and presenting;
· Ability to evaluate material, problem solve and provide solutions;
· Ability to successfully convey complex concepts and data to a range of audiences;
· Ability to manage a busy and diverse workload;
· Experience of collaborative team working;
· Possess a knowledge and understanding of diversity and inclusion issues;
· Committed to the aims and objectives of Stonewall
Client Account Manager Key Terms and Conditions
Place of Work 192 St John Street, London, EC1V 4JY.
Working Week This is a full-time permanent position, comprising a total working week of 35 hours. Stonewall’s normal office hours are Monday to Friday from 9.30am to 5.30pm, however the demands of this post require a flexible approach to both timing and duration of the working day.
Salary Scale The salary will be £25,984, rising to £27,621 after a year, and is paid retrospectively on the 24th day of each month. This is a Stonewall salary band 5 position.
Annual Leave 25 days annual leave (rising by 1 additional day for each year of service completed by 1st October, up to a maximum of 30 days), three additional ‘Stonewall Days’ over Christmas and eight statutory holidays.
Pension Stonewall will contribute up to 9% of salary to the Stonewall Friends Life pension scheme.
Other benefits After successful completion of the probationary period you will qualify for: free health insurance, death in service benefit of two times your salary, interest free loan on travelcard, tax-free cycle scheme, childcare vouchers, enhanced family policies and 24 hour employee support line.
Sick Pay Prior to completion of the probationary period sick pay is at the Chief Executive’s discretion. Thereafter an employee who is absent from work due to sickness will be paid up to four weeks at full pay and four weeks at half pay in any 12 month period. After two years continuous service an employee absent from work due to sickness will be paid up to 12 weeks full pay and 12 weeks half pay in any 12 month period.
Probation & notice The post is subject to a six month probationary period. During this period you will be entitled to receive, and are required to give, at least two weeks notice of termination, which must be in writing. After successful completion of your probationary period you are entitled to receive, and are required to give, at least 2 months notice of termination, which must be in writing.
Client Account Manager Application Guidance Notes
Please contact for any questions or clarification on the information here.
We shortlist applicants for interview by matching the details given on the completed application form against both the role description and the person specification. We’ll be looking for clear evidence to show that your experience, skills and knowledge match those set out in the person specification and role description. We’re interested in all relevant experience, wherever you have gained it, as well as beyond paid employment, that may contribute to your ability to meet the requirements of the job. All parts of the role description and person specification should be addressed, as information not given or not made explicit on the application form cannot be taken into account in the shortlisting process. Please note that CVs are not accepted and any information given on a CV will not be considered.
Due to the high quality and number of applications we receive, we only contact shortlisted candidates. If you would like confirmation that you have not been successful please contact us.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend interview please contact Our offices are accessible.
Please ensure your application reaches us by the closing date stated on our website.
www.stonewall.org.uk