PATIENT SURVEY REPORT 2016 TO 2017

The questionnaire was aimed at certain areas of the Practice and each clinician (5 Doctors and 5 Nurses/HCA) were given 10 questionnaires (totalling 100) to hand to their patients. Also 100 copies of the questionnaire were put out in the Waiting Room along with a copy on our website which could be downloaded. This questionnaire has been available since the New Year and the results were compiled in April 2017.

The following are the answers out of 20 patients who completed and returned the questionnaire:

About your visit to the GP that day

How good was the GP at:

Putting you at ease? / Very Good / Good / Satisfactory / Poor / Very Poor / Does not apply / Did not reply
13 / 4 / 3
Being polite and considerate / Very Good / Good / Satisfactory / Poor / Very Poor / Does not apply / Did not reply
16 / 2 / 2
Listening to you? / Very Good / Good / Satisfactory / Poor / Very Poor / Does not apply / Did not reply
16 / 1 / 3
Giving you enough time? / Very Good / Good / Satisfactory / Poor / Very Poor / Does not apply / Did not reply
15 / 1 / 1 / 4
Assessing your medical condition? / Very Good / Good / Satisfactory / Poor / Very Poor / Does not apply / Did not reply
13 / 3 / 1 / 3
Explaining your condition and treatment / Very Good / Good / Satisfactory / Poor / Very Poor / Does not apply / Did not reply
14 / 2 / 1 / 3
Involving you in decisions about your care / Very Good / Good / Satisfactory / Poor / Very Poor / Does not apply / Did not reply
12 / 3 / 1 / 4
Providing or arranging treatment for you / Very Good / Good / Satisfactory / Poor / Very Poor / Does not apply / Did not reply
14 / 2 / 1 / 3
Did you have confidence that the GP is honest and trustworthy? / Yes, definitely / Yes, to some extent / No, not at all / Don’t know / can’t say / Did not reply
17 / 3
Did you have confidence that the doctor will keep your information confidential? / Yes, definitely / Yes, to some extent / No, not at all / Don’t know / can’t say / Did not reply
17 / 3
Would you be completely happy to see this GP again? / Yes / No / Did not reply
17 / 3

Receptionist and Appointments

How helpful do you find the Receptionists at your GP Practice? / Very Helpful / Fairly Helpful / Not very helpful / Not at all helpful / Don’t know / Did not reply
12 / 4 / 3 / 1
How easy to get through to someone at your GP practice on the phone? / Very easy / Fairly easy / Not very easy / Not at all easy / Don’t know / Haven’t tried / Did not reply
1 / 2 / 7 / 10
How easy to get through to a doctor or nurse on the phone at your GP practice? / Very easy / Fairly easy / Not very easy / Not at all easy / Don’t know / Haven’t tried / Did not reply
1 / 2 / 3 / 3 / 8 / 3
If you need to see a GP urgently, can you normally get seen the same day? / Yes / No / Don’t know / Did not reply
8 / 6 / 6
How important is it to you to be able to book appointments ahead of time? / Yes / No / Did not reply
16 / 3 / 1
How easy is it to book ahead in your practice? / Very easy / Fairly easy / Not very easy / Not at all easy / Don’t know / Haven’t tried / Did not reply
3 / 1 / 9 / 5 / 1 / 1
How do you normally book your appointments?(multiple answers allowed) / In Person / By phone / Online / Doesn’t apply / Did not reply
8 / 16 / 1
How would you prefer to book your appointments?(multiple answers allowed) / In Person / By phone / Online / Doesn’t apply / Did not reply
8 / 14 / 9
When you wanted to see a particular doctor – how quickly do you usually get seen? / Same day or next / 2-4 days / 5 days or more / I don’t usually need to be see quickly / Don’t know, never tried / Did not reply
3 / 1 / 11 / 2 / 1 / 2
How do you rate how quickly you were seen? / Excellent / Very Good / Good / Satisfactory / Poor / Very Poor / Does not apply / Did not reply
1 / 3 / 2 / 4 / 5 / 2 / 1 / 2
When you are willing to see any doctor – how quickly were you seen? / Same day or next / 2-4 days / 5 days or more / I don’t usually need to be see quickly / Don’t know, never tried / Did not reply
7 / 3 / 4 / 1 / 2 / 3
How do you rate how quickly you were seen? / Excellent / Very Good / Good / Satisfactory / Poor / Very Poor / Does not apply / Did not reply
6 / 1 / 4 / 3 / 1 / 2 / 1 / 2

Most recent consultation with Doctor or Nurse

How long did you wait for your consultation to start? / Less than 5 minutes / 5 – 10 minutes / 11 – 20 minutes / 21 – 30 minutes / More than 30 minutes / No set time / Did not reply
3 / 5 / 5 / 2 / 5
How do you rate how long you wait? / Excellent / Very Good / Good / Satisfactory / Poor / Very Poor / Does not apply / Did not reply
2 / 4 / 3 / 7 / 2 / 1 / 1

Opening hours

Is your GP practice currently open at times that are convenient to you? / Yes / No / Don’t know / Did not reply
15 / 1 / 4
Which of the following additional hours would you like? / Before 8am / At lunchtime / After 6.30pm / On a Saturday / On a Sunday / None of these / Did not reply
2 / 2 / 1

Prefer to see particular GP

Is there a particular GP you usually prefer to see or speak to? / Yes / No / Usually only 1 GP / Did not reply
9 / 7 / 4
How often do you see or speak to the GP you prefer? / Always or almost always / A lot of the time / Some of the time / Never or almost never / Not tried at this practice / Did not reply
3 / 2 / 5 / 1 / 3 / 6

Seeing a Nurse

How good was the Nurse you last at:

Putting you at ease? / Very Good / Good / Satisfactory / Poor / Very Poor / Does not apply
14 / 1 / 1
Giving you enough time / Very Good / Good / Satisfactory / Poor / Very Poor / Does not apply
14 / 1 / 1
Listening to you? / Very Good / Good / Satisfactory / Poor / Very Poor / Does not apply
6 / 2 / 2 / 1
Explaining your condition and treatment / Very Good / Good / Satisfactory / Poor / Very Poor / Does not apply
12 / 1 / 3
Involving you in decisions about your care / Very Good / Good / Satisfactory / Poor / Very Poor / Does not apply
10 / 2 / 2 / 1
Providing or arranging treatment for you / Very Good / Good / Satisfactory / Poor / Very Poor / Does not apply
10 / 1 / 1 / 4
Would you be completely happy to see this Nurse again? / Yes / No / Did not reply
15 / 1 / 4

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Understand your health problem? / Very Good / Unsure / Not very well / Does not apply
13 / 4 / 1
Cope with your health problem? / Very Good / Unsure / Not very well / Does not apply
14 / 3 / 1
Keep yourself healthy? / Very Good / Unsure / Not very well / Does not apply
10 / 6 / 2
Overall, how would you describe your experience of your GP surgery / Excellent / Very Good / Good / Satisfactory / Poor / Very Poor / Did not answer
4 / 5 / 6 / 3 / 1 / 1
How likely are you to recommend your GP surgery to friends and family if they need similar care or treatment / Excellent / Very Good / Good / Satisfactory / Poor / Very Poor / Did not answer
3 / 5 / 6 / 3 / 1 / 2

Please tell us a little about yourself

Are you? / Male / Female / Did not reply
4 / 15 / 1
How old are you? / Under 16 / 16 to 44 / 45 to 64 / 65 to 74 / 75 or over
7 / 3 / 7
Do you have a long-standing health condition? / Yes / No / Don’t know/ can’t say / Did not reply
7 / 10 / 2 / 1
What is your ethnic group / White / Black or Black British / Asian or Asian British / Mixed / Chinese / Other ethnic group / Did not answer
18 / 1 / 0 / 1
Which of the following best describes you? / Employed (full or part time, including self- employed) / Unemployed / looking for work / At school or in full time education / Unable to work due to long term sickness / Looking after your home/family / Retired from paid work / Other
5 / 1 / 3 / 9 / 1

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