Contents Page
Introduction3
Summary of last year’s activity4
Looking ahead5
Our Vision and Focus 5
The Future6
PLAN 7
- Priorities 1 & 2
- Priorities 3 & 4
- Additional service specific Learning, Training & Development
- LEARNING DISABILITY
- OLDER PEOPLE & PEOPLE WITH A PHYSICAL DISABILITY
- COMMISSIONING, PARTNERSHIPS & IMPROVEMENT
- Our Risks
Contact details
LTDU website:
LTDU e mail:
LTDU tel: 01872 323625
Online booking system:
Introduction
Our activity during 2012-13 has been shaped by plans for transformational change both within the Council and outside. Internally the Learning, Training & Development Unit (LTDU) has begun to prepare for its transfer into People & Organisational Development – (POD) which is part of the Chief Executive’s Directorate. The vision statement of Chief Execs (2011-14) begins: ‘To improve the lives of the people of Cornwall…’ which resonates positively with that of the LTDU. Likewise the vision of the POD includes providing a ‘service delivering exemplary professional practice and tailored people solutions’. We have also commissioned a comprehensive options appraisal to plan for strategic and longer term development in the quickly changing environment of social care. The report will be received during March 2013.
The integration of Public Health into Cornwall Council from April 2013, creating the Directorate of Adult Care, Health & Wellbeing, will enable closer working with Health colleagues so we can learn with and from each other.
Externally the wider adult social care sector has also been undergoing major restructure on many levels. The establishment of Cornwall Adult Social Care Learning Partnership (CASC) as a legal entity is very significant. Currently it is intended that this will be a Charitable Incorporated Organisation and we will need to agree ways of working and appropriate methods of engagement. There is certainly cause for optimism that this will mark a positive step for everyone given the willingness of social care providers to develop staff so that services can continue to improve.
The ‘working title’ of this Plan is ‘Social Care Learning & Development’ (SCLD) because it seemed to best describe our specialist function and avoid any confusion with the corporate Learning & Development Team, with whom we already work closely. It has not yet been confirmed whether SCLD will be the identity of the team in the new setting. This Plan will inevitably evolve during the coming year so it seeks to include areas of focus rather than fine detail. Further information about planned training sessions is available via our online booking system and updates can be accessed on our website. We welcome enquiries so whatever your role – family carer, volunteer or paid staff – we will be glad to hear from you.
Kathy Pope
Acting Learning, Training & Development Manager
Summary of last year’s activity
Details of last year’s achievements and challenges can be found in the LTDU Report 2012-13
No. face to face training places attended: / 4545(2293 ACS learners
2252 External sector learners)
Average rate of attendance: / 95%
Average costs per place of face to face training delivered by the Multi Agency Training Pool (inc. Trainer fees & venue costs):
(Note: CAP, T4C & Carers trainers costs are significantly lower) / £15.78
No. E learning courses taken and passed:
(this is an estimated figure due to changes in the reporting process) / 7800
Resource commitment:
- ACS
- Private, independent & voluntary sector (inc. Carers, Personal Assistants & Direct Employers
- Training/qualifications funded through individual or group application (ASC21/138)
40%
£257,000 (ACS)
£138,500 (PIV)
Estimated external funding accessed (approx):
NOTE: external funding (for example the Skills for Care Workforce Development Innovation Fund or NQSW/ASYE monies) requires clear targets and milestones to be met. Failure to do so results in either the return of these monies or an inability to access them fully. / £83,000
+ £21,150 accessed directly on behalf of CASC
In addition the development of coaching & mentoring (group and individual), Action Learning Sets and a range of bespoke facilitated sessions have reflected the growing skills and competence of the team to support learning using a wide range of effective methods.
Sector engagement has been very positively affected by the appointment of two Workforce Development Officers in September 2012. Already National Minimum Data Set - Social Care (NMDS-SC) compliance has increased exponentially, communications have been transformed and Learning Exchange Networks set up.
Most notably the capacity to offer professional information, advice and guidance and a robust evaluation of our programmes has become effective and embedded. Finally a skilled and focused outreach to family Carers, Personal Assistants and Direct Employers, in respect of their learning and development, has resulted in nearly 100 people engaging with learning.
Looking ahead
During 2013/14 we are particularly looking forward to:
- Graduation of our first students to complete their Social Work degrees through our sponsored programme with the Open University
- Completion of the first group of Newly Qualified Social Workers through the Assessed & Supported Year in Employment
- Expansion of the award winning Time for Change project into older people’s services
- Gaining the National Skills Academy for Social Care Excellence Award for learning, training and development
- Gaining the Matrix Standard for information, advice and guidance.
- Further development of innovative working through:
- Cornwall Autism Project
- Social care research projects
- Dementia & Care Mapping in a multi agency partnership
- Supporting new roles and ways of working
- Single point of access for e learning
Our Vision and Focus
During 2013 – 2014 the SCLD will value staff by providing real opportunities to develop, both personally and professionally. We will work actively with people who use services and carers, and with the wider social care workforce, to support the development of innovative, personalised and best quality services.
Our Values
- Our work is underpinned by social care values and the principles of Putting People First (DH2007) which we apply to the design, delivery and evaluation of learning, training and development.
- We are committed to offering learning, training and development opportunities of the highest standard, endorsed by The National Skills Academy for Social Care and maximising the social value of all of our activities.
How we contribute to the Adult Care, Health & Wellbeing (ACHW) Directorate Plan
The directorate vision states:
People are supported to live independently, they have real choice in the support they receive and maximum control over the way they live their lives. Everyone is treated fairly and with dignity and respect.
In order to realise this vision we will support staff to be skilled, feel valued and passionate about what they do and work towards embedding a culture of continuous learning.
Our priorities
- To continue to identify and understand the learning and development needs of ACHW and the adult social care sector in Cornwall so that learning and career development opportunities are increased.
- To maximise the social value of directly delivered and commissioned learning, training and development through stakeholder co-production
- To support, through learning, training and development activities, more effective personalisation of services and/or support
- To promote the safeguarding, equality and human rights of vulnerable adults and children through delivered and commissioned training
The Future
Reduced resources and different ways of working continually challenge our thinking and creativity. As with learning and development in other disciplines the direction of travel is away from a predominance of traditional classroom based training towards blended learning which emphasises:
- Focus on developing managers and other primary change agents to be able to actively transfer training and develop the practice of their staff
- Specialist facilitation of small groups, including Action Learning Sets, for particular identified needs
- Expansion of learning technologies –
- E learning which is more interactive
- Social media as a means of discussion and problem solving,
- Webinars and podcasts
- Apps to enable easy access to information
- Video conferencing (Skype) for group and individual coaching and mentoring
- A comprehensive web based learning platform
This is a future which could enable greater equality of access for more people than is currently possible. In a rural county and a sector where the challenges of staffing levels and available time are challenging, it is particularly exciting.
1
ACHW Learning, Training & Development Plan 2013-14 April 2013
SCLD Plan – 2013/14
SCLD Priorities /- To support increased personalisation of services and support through learning, training and development activities
- To maximise the social value of directly delivered and commissioned learning, training and development through stakeholder co-production
Equality & Diversity: / Equality, Diversity and Human Rights are actively promoted
Safeguarding: / Expertise in designing and delivering safeguarding training is developed and shared with people who use services, throughout ACS, the social care sector and with corporate colleagues
Link to next reporting level / Project/Activity / Delivery Date / Responsible Officer / Project Sign-Off Officer / Milestones (with due dates)
Directorate Priority
Embed a culture of continuous learning where co-design with people is a way of life / Advocacy Level 3 Certificate & introductory 1 day skills training – jointly commission with Volunteer Cornwall/other vol. sector gps.
- Working group formed
- Specification agreed> procurement process
- Commence
- Evaluate
July 2013
October 2013
From Sept 2014
Autism – continuation and development of coproduced, co-facilitated training with Cornwall Autism Partnership & National Autistic Society / Ongoing / Adele McAlpine / Quarterly reports
Bereavement & loss– jointly commissioned, developed and evaluated with Volunteer Cornwall Bbass project / Commence March 2013 / Sam Barnett/Terry Stanton / Quarterly reports
CASC - Agreement and working relationship confirmed with CASC as a Charitable Incorporated Organisation (SLA, MoU?) / June 2013 / Kathy Pope / Kim Carey / Work in progress
Communications plan
Two way joint activity with CASC (inc. use of social media) to disseminate information about learning and development opportunities and continuously receive information about learning needs and priorities / September 2013 / Sarah Cammack & Hayley Townson / Richard Green / Working group established – June 2013
Draft circulated for consultation – August 2013
CRCC
- joint working to co-produce facility for online platform/blog (?) focused on discussion and problem solving in equality, diversity, human rights, safeguarding issues.
- Development of webinars and online multi agency training
- Exploration of new learning technologies
February 2014 / Corinne Leverton / Dave Hocking/Kathy Pope / Planning from May 2013
Planning from September 2013
Carers, Personal Assistants & Direct Employers
Co-produce plan to develop outreach:
- through building individual relationships.
- LNA of carers - Map gaps in provision of carers learning opportunities
- Information on LTDU services will continue to be included in the personal budget information sent out initially to those in receipt of personal budgets.
- All mainstream training open & available to PA’s and informal carers and bespoke training needs are dealt with on a case by case basis.
- Co produced PA/Carers leaflet.
- Participation in bespoke events to promote LTD opportunities e.g. The big event for carers at Eden 17th April 2013.
- Work jointly with Carers Lead.
- Working agreement with RCHT to support informal carers with moving & handling re: hospital discharge.
- 3 course pilot with Jon Baker to be in place and advertised at the big carers event in April.
- Contact details / database for carers known to the organisation added, to disseminate information about LTD opportunities.
- Advice and guidance
- Joint development with Libraries: E – Learning advertised for Carer’s and PAs – access in Libraries. Flyer/poster designed and disseminated.
- Ensure presence with informal carers and PA’s at the LTDU (and partner) information events.
April 2013
June 2013
Ongoing
July 2013
April 2013
As necessary
Ongoing
Late May 2013
June 2013
Ongoing
January 2014
March 2014 / Jo Lasbury/Sarah Cammack/ Carers/Pas & Direct Employers / Anna Elwood / Quarterly meetings to review processes and statistics etc
Dementia & Care Mapping – development of multi agency DCM pool
- Planning
- Development & training of Pool
- Programme agreed and implemented
- Evaluation
September 2013
January 2014
From March 2014 / Debbie Gillham / Monthly updates
E Learning/electronic learning tools
- All programmes have single access point accessible to ACHW & sector organisations
- Increased uptake
- Ongoing evaluation and review
- Additional programmes procured/added as required
Quarterly report
Equality, Diversity & Human Rights
Co-production with multi agency working group to revise Equality, Diversity & Human Rights programmes following external review
- Pilot
- Launch & roll out
- Evaluation
April May 2013
May – July
March 2014 / Tyler Bennetts / Kathy Pope / Monthly update
I Care Ambassadors
Recruit, train and coordinate a team of approx 30 I Care Ambassadors - to promote careers in care through work based learning and apprenticeships, attending careers fairs at schools and colleges, individual talks and presentations
Presentation Skills for I Care Ambassadors -Two courses planned & delivered / March 2014
December 2013 / Angela Coote / Kathy Pope / Quarterly reports
NMDS compliance (ACS)
- Achieved & maintained
- Qualification questionnaire designed, administered and analysed
- Compliance level increased by 50%
March 2014 / Lisa Lepley
Hayley Townson & Sarah Cammack / Kathy Pope / Twice yearly
March – May 2013
Quarterly monitoring
Safeguarding - Co-production with MATP/SAB to review:
- Investigators & Co-ordinating Managers CPD
- Safeguarding Training Plan 2013/14 – drafted as agreed with SAB
- Plan to roll out Safeguarding programmes with corporate and CSF colleagues
- Trained trainers in PIV sector – identified and supported through LENs
October 2013
May 2013 / Corinne Leverton/Tyler Bennetts/Michelle Askew
Hayley Townson/Sarah Cammack / Corinne Leverton/Kathy Pope / Piloting – April May 2013
Launch and roll-out May – July
Evaluation December – March 2014
Reviewed monthly with SAB Training Sub Group & annual audit
Understanding Mental Health – jointly commissioned with CASC:
- Working group formed
- Specification drafted and provider selected
- Delivery commence –
- Evaluation completed
July 2013
September 2013
March 2014
SCLD Priorities / 3. To identify and meet the vocational and professional learning needs of ACS and the adult social care sector in Cornwall so that training and career development opportunities are increased.
4. To promote the safeguarding, equality and human rights of vulnerable adults and children through delivered and commissioned training
Equality & Diversity: / Effectively engage with corporate colleagues and sector organisations to increase shared learning about equality, diversity and a human rights approach to social care in a range of settings
Safeguarding: / Multi agency Safeguarding training rolled out in partnership with the Safeguarding Adults Board Learning, Training & Development Sub group
Link to next reporting level / Project/Activity / Delivery Date / Responsible Officer / Project Sign-Off Officer / Milestones (with due dates)
Directorate Priority
Ensure staff are skilled, feel valued and are passionate about what they do and treat everyone with dignity and respect / Action learning
- ALS facilitators trained and active
- Sets increased by 50%
- Effectiveness evaluated
January 2014
Advice & Guidance Level 3 Certificate – extended to multi agency following positive evaluation
(2-3 Groups during 2013-14) / Ongoing / Kelvin Julian / Kathy Pope / From February 2013
Apprenticeships (inc. Diplomas)
- Health & Social care apprenticeships, Diplomas and associated training delivered in partnership with RCHT Learning & Development
- Apprenticeships in other areas promoted with Corporate Learning & Development
(Skills for Care WDF & CLA) / Trudi Chong
Area based CPD Advanced Practitioners / Adele McAlpine / Quarterly reports
Approved Mental Health Practitioners
- Agree capacity required for next 2-3 years with AMPH manager
- Capacity increased through opportunities for current Social Workers to gain BIA & AMPH qualifications
- Procure courses through partnership with BU or corporate process as appropriate
September 2013 / Paul Wilkins
Change programme for LTDU agreed with reference to Options Appraisal and integration into People & Organisational Development:
- Planning & Consultation (internal & external)
- Implementation
- Evaluation
April 2013
Jan – March 2014 / Julie Wood
Skills for Care Common Induction Standards
- Establish current compliance level
- Tracking process in place to support managers and new staff ACHW
- Target relevant staff who have not yet achieved to improve standards and compliance
- Roll out revised ACHW General Induction
- Evaluate
Sarah Cammack / Liz McKenzie / April 2013
June 2013
Compliance at 90% by January 2014
Pilot May 2013
November 2013
Communication Skills
- Communication Essentials (1 day)
- Difficult conversations – inc. challenging behaviour/performance, possible domestic abuse, substance misuse, serious illness (Manager’s Workshop or coaching)
On request / Kelvin Julian
Area based CPD Advanced Practitioners/Julian Parker
Customer Journey
Focus on fundamentals –
Needs Assessment, Support Planning & Reviews/Re-assessment
- Risk assessment & management
- Emergency planning
- Outcomes, eligible needs
- Evaluation planned & implemented
Laura Royle / Kathy Pope/Juliet Ferris / Plan for 2013-14 drafted by April 2013
Quarterly report
Jan 2014
Dignity at Work (DAW) Champions
- Group 2 selected & trained
- Continue to support, supervise and develop existing DAW champions in ACHW. Liaise with POD to repeat for other directorates.
Social Care Learning & Development Evaluation Strategy and Toolkit
- Agreed and disseminated
Health & Safety/People Handling
Maintain current activity and keep under review
Develop joint a M&H strategy with CS&F to reflect the diversity in roles/training needs. / Ongoing
September 2013 / Sandy Rowe/Jon Baker / Adele McAlpine / Monthly updates & engagement with the ACHW Health, Safety & Wellbeing Overview Group
Health related task training
- Policies
- Planning
- Roll out
- Evaluation
Review is ongoing / Sandy Rowe, Trudi Chong / Adele McAlpine/Gina Pearson / Quarterly report
Leadership & Management
- Generic courses (certificated & non-certificated) – SCLD will signpost to Corporate L & D as appropriate, eg, finance, budgeting & business or Cornwall Learning Academy
- Specialist social care certificated courses sponsored as required for individual and teams/groups (ref.NSA-SC programmes)
- Specialist social care non-certificated – SCLD will explore and implement appropriate solutions with learners and their managers. Workshops, eg - Prioritisation Skills, leading and managing change - delivered in-house; coaching & mentoring available from SCLD – informed by NSA Leadership Qualities Framework.
- Essential understanding of research methods and skills (inc. RGF)
Laura Royle / Kathy Pope / Quarterly update
Matrix Accreditation achieved / December 2013 / Richard Green / Kathy Pope / Application submitted by end May 2013
National Skills Academy for Social Care
- Excellence Award achieved
Feedback from NSA Panel – April 2013
Visit from Reviewer, Action Plan/implementation – from May 2013
Occupational Therapists
- TBA with Integrated Therapy. Opportunities for specialist and individualised CPD to continue
- Postural management course (delivered by Oxford Brookes University, commissioned by PCH) - Requirement of Team Plan 2013/14- for Therapy
- Review of H&S training/matrix to reflect changes/transistion from Therapy to Adaptions & Advice and Therapy Teams.
April 2013 / Jon Baker
Jon Baker
Sandy Rowe / Adele McAlpine
Karen Roach
Adele McAlpine / Quarterly reporting
Evaluation by December 2013
Public Health – develop working relationships and understanding of needs and synergies:
- Bespoke induction in partnership with corporate L & D & PH
- Consultation process to determine joint and specialist learning needs
September 2013 / Liz Mackenzie
Sara Roberts/Kathy Pope / Julian Parker / Quarterly report
Social Care Supervision
- LNA planned to establish quality of supervision practice against national social care standards
- LNA results analysed to inform plan for development.
- Plan drafted & agreed
- Implementation of learning solutions
- Evaluation
March 2014
September 2014
Social Workers
- Continue current Traineeship with Open University (jointly with CSF)
- ASYE (partnership with Devon CC & BU) embedded and competencies reached
- Competencies of Professional Capabilities Framework developed and embedded in CPD.
- Post Qualifying pathways clarified to achieve PCF in each dimension
Review October 2013
Quarterly report from September 2013
January 2014
Additional service specific Learning, Training & Development