Social Media Guidelines
Our social media channels
The primary purpose of our social media channels (Facebook, Instagram, YouTube and LinkedIn) is to stay connected with our members and potential members by providing an additional channel to obtain information about our organisation including products, services, community engagements and service announcements which can be interacted with.
Select Encompass Credit Union Social Media Guidelines
Wherever possible, we will respond to your queries as soon as they are received. Please be aware that monitoring of our social media accounts and responses to any posts are only generally performed during business hours (Monday to Friday, 8am to 5pm AEST). Unfortunately, a response cannot be guaranteed outside of these hours. We will always get back to you no later than the next business day.
Social Media Guidelines for interacting with Select Encompass via Social Media
To ensure a positive experience with us via social media, please read and follow the guidelines below:
Be friendly and courteous
Do not use obscene and/or offensive language or post material that others may find offensive, or abusive. Do not troll or harass any individuals or groups.
Be fair with your interactions as your opinions and the opinion of others may differ.
Privacy
To protect your privacy and the security of your accounts, do not post any personal or confidential bank account information, especially account numbers and passwords. Select Encompass Credit Union will never ask you to publicly share any personal or private details.
Our social media platforms are not intended to be used as a platform to perform banking transactions. For your privacy, Select Encompass will not engage in a conversation via social media where the information relates to your personal and/or banking information. For comments and feedback that are inadvertently provided of this nature, you may be advised to alternatively contact us directly via either our Call Centre or a branch.
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Please do not post commercial messaging of any kind (including self-promotion, promotion of organisations, propaganda, spam and marketing messaging, as well as content protected by copyright or trademark).
We may use our discretion to delete any comments or posts containing detail of this nature. We may also block user/s who post these types of entries from contributing in future.
Monitoring of social media channels
In order to protect both you and us, we will monitor our social media channels during our business hours to check for any posts or comments made that contain any information that is either of a potentially offensive, obscene or fraudulent nature, contains personal information or is a commercial message.
As soon as we become aware of such a post or comment having been made, we will use our discretion and delete such post(s) from the channel in question.
Finally, we also reserve the right (where the social media channel allows) to block users from Select Encompass’s social media channels and blogs at our sole discretion, without notice.
Using posts
We value your feedback, when you post a positive comment we may use this to promote Select Encompass or for training and other any other business purpose.
Disclaimer
Whilst Select Encompass monitors online content, we cannot guarantee its accuracy. The views, comments or policies expressed by users do not reflect those of Select Encompass Credit Union Limited.
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