Our mission is to maintain and support the special relationship and bond between owners and their companionpets. We will do this when this relationship is threatened by the impact of the owner’s terminal illness, advancing age or acute cancer treatment.
Job Description
Job title: Development Officer
Reports to: Operations Manager
Responsible for: Volunteers
Location: Home based
Salary: £21,000 per annum, pro rata for part time post
Hours: Rosie's Trust provides a 7 day service. Four years 6-month term contract.
To work within the area covered by (overlapping when required):
- Belfast Health and Social Care Trust and South Eastern Health and Social Care Trust –21 hours per week
- Southern Health and Social Care Trust developing into Western Health and Social Care Trust –35 hours per week
Job purpose: To maximise Rosie’s Trust service provision through volunteer engagement; raising awareness of the charity and developing opportunities for income generation.
Main Responsibilities
Volunteer engagement
- Recruit, induct, train, support and manage volunteers
- Coordinate and administer Access NI checks where necessary
- Ensure Rosie's Trust safeguarding responsibilities and policies are met
- Ensure an excellent standard of customer service providing a positive experience to volunteers
- Implement and develop evaluation processes to monitor and improve the impact of volunteering
- Develop and implement volunteer policies and procedures to ensure adherence to relevant legislation and Rosie’s Trust policies
Service delivery and business development
- Develop and implement agreed regional plans to maximise service delivery
- Develop and implement initiatives that support the growth of income in line with the fundraising strategy
- Manage and strengthen relationships with partner organisations within region
- Deliver presentations and attend meetings to engage with stakeholders
Recognition and engagement
- Ensure all correspondence with supporters including donation acknowledgements is managed and recorded in a timely manner
- Effectively thank and recognise volunteers for their contribution to the organisation
- Organise volunteernetworking opportunities to share experiences and feedback on their experiences
Ensure effective communication
- Maximise the promotion of the work of Rosie’s Trust through various social media platforms and other media channels
- Provide a monthly activity and progress report to line manager
Other
- The post holder will be expected to carry out such other duties as are commensurate with the responsibilities of the post
- To comply with organisation’s policies and procedures
- Be available to work at weekends and evenings, as and when required
- This is a regulated position, an enhanced disclosure will be required
Person specification
Essential:
- A minimum of two years’ experience of volunteer management/supervision
- Experience of volunteer recruitment, induction and training processes
- Ability to develop positive working relationships with internal and external stakeholders
- Experience of implementing and delivering operational plans
- Ability to work as part of team / own initiative
- Excellent customer care skills when handling enquiries and calls
- Ability to communicate effectively to a variety of audiences both verbally and in writing
- Confident in the use of Microsoft Office packages and knowledge of data entry
- Plan and prioritise own varied and demanding workloads applying effective time management skills to ensure deadlines are met
- Understand and comply with all relevant legislation, keeping abreast of changes in voluntary sector governance
- Flexible approach to working hours
- Valid driving licence and access to a vehicle for business use
Desirable:
- Knowledge of the animal welfare
- Knowledge of the health and social care environment