Operations Director – Inclusion Competences

Competency Area
Personal and Professional Development
Definition of Competency Area
This competency relates to developing yourself as well as contributing to the development of others through developing talents (skills, knowledge, experience), improving self awareness and potential through work and organisational activities. This may be through structured approaches eg appraisal, development plans, supervision, coaching and supporting others eg using coaching, supporting students/volunteers/colleagues,
PO4
  1. Commitment to identifying and meeting own development needs
  2. Develops services/organisation to meet market demand and anticipates this.
  3. Expands range of solutions created from increased skills derived from application of coaching.
  4. Actively contributes to the evaluation of the effectiveness of others’ learning/development and relates this to others.
  5. Open to receiving feedback from others and uses this to improve self and/or deliver outcomes.
6. Understands how pressures associated with carrying out a high profile role impacts on them and their performance.
Competency Area
Communication
Definition of Competency Area
This competency relates to effectively communicating with different stakeholders eg service users and carers, colleagues, Managers, funders, partners, external organisations. Communication is a two way process, where the person can effectively communicate with others, ensuring the information is delivered appropriately and the communication is understood by the person receiving it. It involves development of effective relations with individuals, organisations etc.
PO4
  1. Actively identifies the impact of contextual/strategic factors on communication (internal and external), in line with area of responsibility
  2. Communicates complex messages with clarity at a service, senior and external level, anticipating barriers to communication and takes action to mitigate/remove, encouraging effective communication between all involved.
3.Initiates strategic partnerships and actively maintains them.
4. Articulates the organisation’s vision which generates enthusiasm and commitment at all levels from staff, service users and wider stakeholders.
5. Reputation development and management.
6. Proactively seeks out different styles and methods of communication to assist longer-term needs and aims
7. Proactively builds coalitions and partnerships, influencing decision making at both internal and external level
Competency Area
Co-production
Definition of Competency Area
Co-production is a way of working collaboratively with others, that values and respects the knowledge and understanding that each person brings with them, and where everyone gives something and everyone gets something of value to them out of the exchange of skills, understanding or time.
PO4
1.Builds capacity of Board/ Trustees to understand principles and practice of co-production.
2.Engages in strategic leadership activities around co-production to help embed the agenda more widely within partners/ the sector.
Competency Area
Service delivery
Definition of Competency Area
This competency relates to effective delivery of services to service users and carers, funders/partners, colleagues, external suppliers, internal services etc. It is also about working in line with Touchstone policies and procedures, such as applying appropriate support approaches (eg strengths models, solution focused, case management/support plans, outcome star/flower), achieve outcomes as identified by service user/funders/Touchstone, also around the areas of administration (minimum standards), systems and finance (financial procedures), legislation, standards (QAF)and systems
PO4
  1. Understands the impact of external and internal environment (legislation)
  2. Identifies and ensures strategic options are aligned with the organisation’s vision, business plan, translating these into workable operational plans and communicating these to others
  3. Role models quality delivery.
  4. Initiates, implements, monitors quality systems.
  5. Take responsibility for continually monitoring performance and takes effective action to address issues.
  6. Takes responsibility for making timely decisions in complex situations.
  7. Is committed to working with others to develop and maintain high quality services.
  8. Actively contributes to and leads services, enabling others to take on leadership responsibilities, building high level leadership capability and capacity from a diverse range of backgrounds.

Competency Area
Continuous improvement
Definition of Competency Area
This competency relates to individuals/Teams working in ways which deliver positive outcomes from an individual, service and organisational perspective to Touchstone’s stakeholders. This can be supported by policies and procedures eg personal responsibility, suggestions from employees, contribution to organisational initiatives, effective team working, solution focused approach. This can be supported through looking at ways of doing things differently, innovation and creativity, reflective practice with the aim of improving.
PO4
  1. Identifies likely impact of changes to policies / strategies on services and organisation and engages stakeholders and service users with change process.
  2. Monitors the impact of service change on service user safety and takes action to address any concerns in line with area of responsibility.
  3. Understands own role and leads in ensuring quality
  4. Pro-actively carries out the analysis of data and reporting of the broader picture internally and externally feeding this into future plans.
  5. Establishing rigorous performance measures, holding self, individuals and teams to account for achieving standards and challenging when service expectations are not met by taking appropriate action.
  6. Commitment to quality and leading on this area of responsibility.
  7. Systematically reviewing organisation’s effectiveness and taking action to address, in line with area of responsibility.
  8. Engages with others to critically evaluate services and brings together complex information to identify potential improvements and barriers to this

Competency Area
Health, Safety and Security
Definition of Competency Area
This competency relates to maintaining and promoting the health, safety and security of everyone in the organisation or anyone who comes into contact with it directly or through the actions of the organisation, eg safeguarding and working environment
PO4
  1. Takes appropriate action when there are issues with health, safety and security.
  2. Investigates any actual or potential H & S or security incidents and takes the required action.
  3. Ensures policies, processes and systems are in place that promote Health, Safety and security (HSS).
  4. Ensures any actual or potential HSS incidents are investigated, required actions are taken and lessons learned.
  5. Proactive to ensure Health and Safety compliance and accreditation

Competency Area
Equality and Diversity
Definition of Competency Area
This competency relates commitment to equality and diversity, and showing this through their performance and responsibilities eg attendance at diversity groups, positive action resulting in positive outcomes eg relating to working with diverse groups, application of Touchstone’s policies.
P04
1.Actively acts as a role model in own behaviour and fosters a non- discriminatory culture.
2.Monitors organisational performance against policies.
3.Interprets legislation relating to equality and diversity and ensures that policies and service delivery reflect best practice.
4.Supports people who need assistance in exercising their rights