Dengie Medical Partnership, http://www.dengiemedicalpartnership.nhs.uk

Online access for Patients

As a practice we are keen to provide our patients with access to our services in a way that meets their needs.We are also committed to ensuring that we continue to comply with the law associated with the Access to Health Records Act 1990 and Data Protection Act (DPA) 1998.

We are therefore implementing a system that will run alongside our current telephone system and enable patients to book appointments and make requests for repeat prescriptions via the internet. This will be open to desktop-based or mobile device Internet browsers and also via the dedicated SystmOnline iOS App available from the Apple App Store or Android App via GooglePlay.

When registered you will be able to:

·  Find book and cancel doctor appointment slots.

·  Make requests for your repeat prescriptions, check dosage instructions, issue dates and remaining issues on repeats.

·  Access information about the prescription item from your online access account.

·  Access your Summary Care Record (which should show your medication, allergies and sometimes significant past medical history).

·  Send non-urgent messages to the practice through the online system.

·  Access your detailed health record: From April 2016, patients are able to request online access to their detailed coded record (in addition to all the above features). It will be the policy of this practice to assess individual requests from a clinical perspective. Access to detailed health records may be withheld if there is risk of serious harm to the mental or physical health of the patient or a third party by their release. Access will not be denied unless there is good reason. Please contact the reception for more information.

Eligibility criteria for online access:

·  any adult patient over the age of 16 will be able to have their own online access account;

·  parents/guardians will be able to have an online access account for their children under the age of 12;

·  adolescents between the ages of 12-16 will need to be considered on a case-by-case basis for either individual or parental access to online accounts and this access will need to be reviewed on a regular basis according to the needs of all parties;

·  formal carers may be given access to patients’ online accounts, where adequate consent is given by the patient;

·  parties possessing lasting power of attorney for health for a particular patient may apply to access that patient’s online account when they are unable to manage this themselves.

Responsible usage:

We ask that patients use the system responsibly. There are some basic terms and conditions that we ask the applicant to sign up to (see next page). Where misuse is occurring online access may be withdrawn or limited.

What happens next:

Once we have received the documentation we will process your application. This may take several working days, depending on demand. We will then inform you which services are available to you via the SystmOnline login.

Your pin number and log-on details allow you to access the system from the ‘online services’ links on our practice website: http://www.dengiemedicalpartnership.nhs.uk. You can also access your Online Access account via dedicated mobile applications: links for the Apple App Store or GooglePlay are present on the SystmOnline log in page.

For help about using the Online access system visithttps://systmonline.tpp-uk.com/2/help/help.html.

If you have any other questions, please contact the surgery.

ONLINE ACCESS TERMS AND CONDITIONS

The applicant’s identity will need to be verified by providing two identifying documents, at least one of which should carry a photograph of the individual. Documents accepted for this process are listed in the Appendix. In exceptional cases it may be possible to proceed without ID where the registering patient is very well known to the staff member vouching for them, but this should not be assumed.

1.  The service is provided solely for the use of the registered person i.e. the patient, their parent/guardian, carer or power of attorney.

2.  Appointments booked using this service must only be booked for the registered patient. Appointments for relatives/friends must be booked using their own credentials.

3.  This service can be used to book single 10 minute appointments with the GPs. If you are unsure as to whether it is appropriate to see a doctor, or if a longer appointment is required please contact us by telephone during normal surgery hours.

4.  If you need an appointment with a Practice Nurse or Health Care Assistant please contact us by telephone during normal surgery hours (these appointments are of variable length and must be carefully fitted to requirements).

5.  Access to the service is provided on the condition that appointments are kept and that the service is not abused in anyway. Repeated failure to attend or cancellation of appointments at short notice will result in withdrawal of the service.

6.  Prescriptions that are requested must be collected within 4 weeks. Prescriptions that are not collected within this time scale will be destroyed.

7.  To reduce medicines wastage please only request required prescription items.

8.  Passwords/logon credentials should be kept secret. Do not pass on the details of passwords to anyone else.

9.  It is the registered user’s responsibility to protect any information that may be displayed on screen or downloaded using this service. Sharing this information with any third party is at the user’s risk.

10.  If you think anyone knows your password or that your account has been accessed without your consent, you must contact the surgery at the first opportunity so that we can suspend your access to the system and provide you with new user credentials.

11.  If you access any information through this system about anyone other than yourself or users for whom you are an authorised proxy you must log out and contact the practice as soon as possible to rectify any security breach.

12.  The practice cannot guarantee that the online service will be continuously available and cannot accept responsibility for the consequences of any interruption in service provision.

13.  Failure to comply with any of the above conditions will result in revocation of access to the service.

Advice on keeping your account details secure is available here: Keeping your online health and social care records safe and secure.

I accept the above terms and conditions

Signed …………………………………………………………………………………………Date …………..……………………

PRINT NAME: ………………………………………………………………………………Date of Birth:……………………

Application for online access to my medical record

Surname / Date of birth
First name
Address
Postcode
Email address
Telephone number

I wish to have access to the following online services (please tick all that apply):

1. Booking appointments / o
2. Requesting repeat prescriptions / o
3. Accessing my medical record (SCR) / o
4. Accessing my detailed coded medical record / o

I wish to access my medical record online and understand and agree with each statement (tick)

1. I have read and understood the information leaflet provided by the practice / o
2. I will be responsible for the security of the information that I see or download / o
3. If I choose to share my information with anyone else, this is at my own risk / o
4. If I suspect that my account has been accessed by someone without my agreement, I will contact the practice as soon as possible / o
5. If I see information in my record that is not about me or is inaccurate, I will contact the practice as soon as possible / o
6. If I think that I may come under pressure to give access to someone else unwillingly I will contact the practice as soon as possible. / o

For practice use only

Patient NHS number / Practice computer ID number
Identity verified by (initials) / Date / Method
Vouching o
Vouching with information in record o
Photo ID and proof of residence o
Authorised by / Date
Date account created
Date passphrase sent
Level of record access enabled
All o
Prospective o Retrospective o
Detailed coded record o
Limited parts o / Notes / explanation

Appendix – Acceptable identity evidence

Based on the requirements of GPG45, the options for presentation of documents are as follows:

• Two pieces of Level 3 evidence; or

• One piece of Level 3 evidence and one piece of Level 2 evidence

In either case, one piece of evidence must include a photograph

Dengie Medical Partnership, http://www.dengiemedicalpartnership.nhs.uk

Level 2 Identity Evidence

• Firearm Certificate

• DBS Enhanced Disclosure Certificate

• HMG issued convention travel document

• HMG issued stateless person document

• HMG issued certificate of travel

• HMG issued certificate of identity

• Birth certificate

• Adoption certificate

• UK asylum seekers Application Registration

Card (ARC)

• Unsecured personal loan account

(excluding pay day loans)

• National 60+ bus pass

• An education certificate gained from an

educational institution regulated or

administered by a Public Authority (e.g.

GCSE, GCE, A Level, O Level)

• An education certificate gained from a well

recognised higher educational institution

• Residential property rental or purchase

agreement

• Proof of age card issued under the Proof of

Age Standards Scheme (without a unique

reference number)

• Police warrant card

• Freedom pass

• Marriage certificate

• Fire brigade ID card

• Non bank savings account

• Mobile telephone contract account

• Buildings insurance

• Contents insurance

• Vehicle insurance


Level 3 Identity Evidence

• Passports that comply with ICAO 9303

(Machine Readable Travel Documents)

• EEA/EU Government issued identity cards

that comply with Council Regulation (EC) No

2252/2004

• Northern Ireland Voters Card

• US passport card

• Retail bank/credit union/building society

current account

• Student loan account

• Bank credit account (credit card)

• Non-bank credit account (including

credit/store/charge cards)

• Bank savings account

• Buy to let mortgage account

• Digital tachograph card

• Armed Forces ID card

• Proof of age card issued under the Proof of

Age Standards Scheme (containing a unique

reference number)

• Secured loan account (including hire

purchase)

• Mortgage account

• EEA/EU full driving licences that comply with

European Directive 2006/126/EC