Shropshire, Telford and Wrekin STP

JOB DESCRIPTION

Job Title: / Head of PMO
Band: / 8D – subject to confirmation of banding
Directorate: / Corporate
Job Group: / Manager / Admin
Location: / Halesfield CCG
Accountable to: / STP Programme Director
Professionally accountable to: / STP Programme Director
Position Number:
Date: / April 2017
  1. Job Purpose

As Head of PMO, the post holder will work as part of a dynamic team provide the support and expertise to help STPs, which includes NHS England direct commissioners, to deliver their plans.

The post holder will have responsibility for the strategic and operational development of the PMO. Plan to achieve the strategy will be underpinned by the delivery of short to medium term objectives.

Key aspects of this role will be to:-

  • Be accountable to the STP programme Director on delivery of transformation as set out in STPs
  • Provide overall leadership and strategic direction of the PMO
  • Manage the relationship with senior stakeholders across the Shropshire, Telford and Wrekin system, including STPs
  • Engage at senior levels to resolve the most difficult issues and problems which arise with delivery
  • Provide senior connection and liaison with other NHS (England) interrelated programmes
  • Provide representation on governance forums which preside over the delivery of STP
  1. Main Duties and Responsibilities

Improving quality and outcomes

  • In their role, ensure that the delivery of STP plans across Shropshire, Telford and Wrekin delivers services to patients, which are sustainable clinically and financially.
  • In their role, ensure that the delivery of STP plans across Shropshire, Telford and Wrekin meets the targets of the NHS Five Year Forward View (5YFV) and the 9 must-dos described in the 2017-2019 Joint Planning Guidance.

Enabling patient and public involvement

  • To ensure that patient and public involvement is embedded as appropriate within the delivery of STP plans and within the NHS England at relevant levels of decision making.
  • Where relevant act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making of the NHS England.

Promoting equality and reducing inequalities

  • To uphold organisational policies and principles on the promotion of equality,
  • To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensure we meet our duty to uphold and promote equality,

Partnership and cross boundary working

  • To work collaboratively across the system in Shropshire, Telford and Wrekin including with the Chief Officers, NHS Improvement, Sustainability and Transformation Footprints, Local Governance and other stakeholders as required.

Leadership for transformational change

  • When working with this wide variety of stakeholders in STP plan implementation, to model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes.

Using insight and evidence for improvement

  • To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes.

Developing an excellent organisation

  • To ensure the health, safety and wellbeing of all staff within the department.
  • To ensure compliance with all confidentiality and governance requirements within the department.
  • To adhere to the NHS Managers Code of Conduct and any other relevant professional codes of conduct at all times
  1. Key accountabilities

Operational

  • Lead all activities including, but is not limited to:-
  • Manage, monitor and report on benefits realisation management, tracking the progress and ensuring that the intended benefits are achieved with outcomes maximised.
  • Oversee work to ensure information systems are integrated with the overall strategy; ensuring synergy between strategy milestones and objectives.
  • Develop and implement appropriate long term business strategy with stakeholders, implementing new business processes as required.
  • Ensure appropriate governance structures are in place to support.
  • Work with the Directorate and People & OD senior staff to ensure the smooth transition of people within the new system. And appropriate focus on the culture changes needed to underpin, working with People and OD staff to deliver appropriate OD interventions.
  • Stakeholder Development: Develop and build strategic relationships with clinical and non-clinical leaders across the geography Strategic Planning & Delivery: To critically evaluate and contribute to development of strategic plans to enhance healthcare delivery
  • Manage the impact on business critical process and key talent.
  • Manage the appropriate programme controls ensuring monitoring and control activities and performance targets are on track.
  • Ensure appropriate stakeholder engagement strategy is in place defining how the strategy will engage with all stakeholder groups and what information flows will be established and maintained.
  • Ensure there is a resource management plan which sets out the activities required to implement. (Resources meaning finances, people, assets and technology).
  • Manage system risks ensuring they are appropriately identified and controls and/or mitigation is in place, escalating to the system board as appropriate.
  • Establish and manage the STP PMO’s risk management, change control and issue resolution processes.
  • Supports the STP Programme Director in senior stakeholder engagement and aligning the function/strategy from strategic objectives and business needs.
  • To monitor, interpret and qualify assure progress against deliverables. Quality assurance and progress of deliverables to NHS England that often require adjustments specifically in relation to the complex corporate business agenda, strategic objectives and the business planning process.

Financial and Physical Resources

  • Budget setting across a range of areas/services, managing and monitoring related activity, liaising with Finance colleagues to ensure appropriate costings, and ensure compliance with standing financial instructions.
  • Responsible for ensuring adherence to the directorate budget, ensuring appropriate documentation is available for scrutiny. Constantly striving for value for money and greater efficiency.
  • Responsible for providing guidance, management and assurance on the procurement of identified products, equipment, services and facilities for the STP PMO.
  • Responsible for making recommendations, providing advice and able to prepare strategic reports/briefings as required.
  • Constantly strive for value for money and greater efficiency in the use of these budgets and to ensure that they operate in recurrent financial balance year on year.

Staff Management

  • Manage the STP PMO, building a collaborative working environment and an innovative culture.
  • Motivate and inspire staff throughout the strategy to role model leadership and innovation.
  • Leading multiple teams to ensure the plan/deliverables are met in a timely manner, to the required standards and within budget.
  • Work across the wider system to agree prioritisation of blocks of work and related resource allocation.
  • Responsible for the recruitment and development of the PMO staff, including undertaking appraisal and personal development and, where appropriate, progressing any disciplinary or capability issues.
  • Support an effective matrix approach.
  • Highlight, promote and report innovative approaches to education and training, particularly their impact on service.

Information Management.

  • Required to present to a range of internal and external stakeholders (including executive sponsors and non-executive authorities). Information relating to programme/service delivery often in challenging and potentially hostile situations.
  • Developing and presenting reports summarising status on issues, appraising outcomes, and providing progress reports for senior staff or groups of staff as directed from time to time, tailoring the content to meet the needs of the audience
  • Operate within and provide enhancements to current management information and reporting to enhance decision making processes.
  • Responsible for the overall planning and delivery of the strategy and for providing vision and strategic direction to the team and defining and managing the governance processes of the strategy.
  • Chair or attend as appropriate, meetings with varied internal and external key stakeholders to facilitate the delivery of the strategic objectives.
  • Contribute to the review and development of existing project information management systems and contribute to the development of an integrated approach to project management.

Policy and Service Development:

  • Ensure that all staff within the STP PMO are aware of relevant policy and procedures and that communication is developed and deployed appropriately.
  • Maintain a good knowledge of emerging policies from government departments, the organisation in defining the strategy. In order to support delivery of the 5YrFV.

Research and Development

  • Develops an strategy including research and development to identify, develop and promote best practice, this could be UK wide, globally, public or private sector both within and outside the health economy
  • Drawing from experience and expertise in other academic fields and industries, ensures that the organisation benefits from relevant initiatives.
  • Highlight, promote and report innovative approaches to education and training, particularly their impact on service.
  • Commission and co-ordinate Research and Development strategy to drive innovation.

Key Working Relationships

  • Operate effectively in a flexible and demanding environment and proactively engage with stakeholders.
  • Lead as an expert; integrating systems and managing effective working relationships with the appropriate stakeholders.
  • Drive and challenge each key working relationship to innovate with drive reform to achieve agreed objectives.
  • Manage potentially aggressive and/or antagonistic situations with staff and stakeholders within change programmes for successful outcomes, often dealing with complex and conflicting issues with staff and stakeholders.
  • Employ effective communication, negotiation and influencing skills to enable stakeholder relationships to deliver objectives over the duration of projects/programmes.
  • Represent the Sector in sensitive and political

Health & Safety

As an employee of the Trust you have a responsibility to:

  • take reasonable care of your own Health and Safety and that of any other person who may be affected by your acts or omissions at work; and
  • co-operate with the Trust in ensuring that statutory regulations, codes of practice, local policies and departmental health and safety rules are adhered to; and
  • not intentionally or recklessly interfere with or misuse anything provided in the interests of health and safety.

Infection Prevention and Control

The prevention and management of acquired infection is a key priority for the Trust. Any breach of infection control policies is a serious matter which may result in disciplinary action. As an employee of the Trust you have a responsibility to:

  • ensure that your work methods are compliant with the Trust’s agreed policies and procedures and do not endanger other people or yourself; and
  • be aware of infection prevention and control policies, practices and guidelines appropriate for your duties and you must follow these at all times to maintain a safe environment for patients, visitors and staff; and
  • maintain an up to date knowledge of infection prevention and control, policies, practices and procedures through attendance at annual mandatory updates and ongoing continuing professional development; and
  • challenge poor infection prevention and control practices of others and to report any breaches, using appropriate Trust mechanisms (e.g. incident reporting policy).

Information Governance

The Trust is committed to compliance with Information Governance standards to ensure that all information is handled legally, securely, efficiently and effectively. You are required to comply with the Trust’s Information Governance policies and standards. Failure to do so may result in action being taken in accordance with the Trust’s Disciplinary Procedure.

  • Confidentiality and Security - Your attention is drawn to the confidential nature of information collected within the NHS. Whilst you are employed by the Trust you will come into contact with confidential information and data relating to the work of the Trust, its patients or employees. You are bound by your conditions of service to respect the confidentiality of any information you may come into contact with which identifies patients, employees or other Trust personnel, or business information of the Trust. You also have a duty to ensure that all confidential information is held securely at all times, both on and off site.
  • Disclosure of Information - The unauthorised use or disclosure of information relating to the Trust’s activities or affairs, the treatment of patients or the personal details of an employee, will normally be considered a serious disciplinary offence which could result in dismissal. Upon leaving the Trust’s employment and at any time thereafter you must not take advantage of or disclose confidential information that you learnt in the course of your employment. Unauthorised disclosure of any of this information may be deemed as a criminal offence. If you are found to have permitted the unauthorised disclosure of any such information, you and the Trust may face legal action.
  • Information Quality and Records Management - You must ensure that all information handled by you is accurate and kept up-to-date and you must comply with the Trust’s recording, monitoring, validation and improvement schemes and processes.

Professional Standards and Performance Review

As an employee of the Trust you have a responsibility to:

  • participate in statutory and mandatory training as appropriate for the post; and
  • maintain consistently high personal and professional standards and act in accordance with the relevant professional code of conduct; and
  • take responsibility for the maintenance and improvement of personal and professional competence and to encourage that of colleagues and subordinates; and
  • participate in the Trust’s appraisal processes including identifying performance standards for the post, personal objective setting and the creation of a personal development plan in line with the KSF outline for the post.

Safeguarding Children and Vulnerable Adults

  • We all have a personal and a professional responsibility within the Trust to identify and report abuse. This may be known, suspected, witnessed or have raised concerns. Early recognition is vital to ensuring the patient is safeguarded; other people (children and vulnerable adults) may be at risk. The Trust’s procedures must be implemented, working in partnership with the relevant authorities. The Sharing of Information no matter how small is of prime importance in safeguarding children, young people and vulnerable adults.
  • As an employee of the Trust you have a responsibility to ensure that:
  • you are familiar with and adhere to the Trusts Safeguarding Children procedures and guidelines.
  • you attend safeguarding awareness training and undertake any additional training in relation to safeguarding relevant to your role.

Social Responsibility

The Trust is committed to behaving responsibly in the way we manage transport, procurement, our facilities, employment, skills and our engagement with the local community so that we can make a positive contribution to society. As an employee of the Trust you have a responsibility to take measures to support our contribution and to reduce the environmental impact of our activities relating to energy and water usage, transport and waste.

Job Description Agreement

I have read and understood the duties that are expected of me.

Manager
Name / Post holder
Name
Signature / Signature
Date / Date
PERSON SPECIFICATION
ESSENTIAL / DESIRABLE
QUALIFICATIONS
/
  • Programme Management Qualification (Managing Successful Programmes or similar)
/ PRINCE2 Practitioner
KNOWLEDGE
& EXPERIENCE /
  • Significant WorkforceLeadership experience within a large and complex environment.
  • Leadership experience of a number of individuals from different professional backgrounds.
  • Experience of leading the implementation of a Workforce Strategy.
  • Evidence that through demonstration of knowledge and understanding is able to build strong relationships that delver outcomes.
  • Evidence of leading workforce elements of key strategic organisational change programmes and devising Workforce solutions which ensure consistency
  • Experience of advising senior managers on complex employee issues e.g. change processes including, restructuring, redundancy and TUPE transfers
  • Experience in applying a business partner approach - working with senior managers to develop services and applying HR expertise to provide solutions to complex problems
  • Experience of developing, negotiating and implementing Workforce policies and working practices.
  • Experience/knowledge of leading service transformation for a Workforce team.
  • An understanding of recruitment requirements, processes and challenges in order to support the development and successful delivery of a centralised service.
  • Experience of deliveringa customer focused service.
  • Experience of contributing to senior meetings providing authoratative advice and timely, accurate workforce information.
  • Experience at a senior level of working in partnership with Trades Unions towards shared goals with evidence of achieving organisational outcomes
  • Sound understanding of employment best practice and employment law
  • Experience in promoting the equality and diversity agenda - able to evidence achievements in relation to organisational equality and diversity objectives.
  • Experience of leading a team.
/ NHS Terms and Conditions of Employment
National, regional and local agenda/priorities for health and social care
NHS structures and systems.
Understanding of education systems in the NHS, including medical.
An understanding of NHS employment systems such as ESR and E Rostering.
A relevant clinical qualification or current UK registration
SKILLS /
  • Ability to deputise for Director.
  • Strong presentation skills that engage a senior audience and ensure deliver of key messages.
  • Excellent written and verbal communication skills.
  • Strong analytical skills in order to provide resolution to complex issues.
  • Strategic Influencing and persuading others, addressing concerns and challenges.
  • To work confidently with senior leaders, advising and challenging as necessary.
  • Successful Project Management
  • An ability to demonstrate the complexity of business including the need to achieve results in difficult financial climate.
  • To demonstrate a high level of political astuteness with a range of organisations to ensure workforce assurance.
  • Skills to competently ensure successful re-organisation redundancy handling / TUPE
  • Ability to challenge ways of working at all levels.
  • Capacity/resource planning
  • Ability to lead Partnership Working
  • Policies & procedures development, consultation and implementation.
  • Ability to quickly develop productive working relationships with key stakeholders
  • Basic keyboard skills
  • Intermediate MS Office (Word, Excel, PowerPoint)
  • Good basic IT literacy (equivalent to ECDL)
  • Ability to manipulate and present qualitative and quantitative data in a meaningful and persuasive way
  • To deliver pragmatic and customer focused workforce solutions.
  • Coaching all levels of staff.
/ Job analysis & evaluation
Coaching
.
SPECIFIC JOB REQUIREMENT /
  • Able to demonstrate leadership of diverse group of professionals.
  • Able to work across multiple sites
  • Occasional travel (mostly within the region)
  • Able to challenge and be assertive with all disciplines at all levels.
  • Positive about new ways of dealing with situations and role modelling this to others.
  • Responsiveness and positive approach to change
  • Willingness to be flexible and adapt to meeting new demands
  • Ability to accept uncertainty and adapt as necessary to get on with the job
  • Remain calm and focused under pressure
  • Provide training and development to team members.
  • An understanding of the key elements of staff engagement.

OTHER
/
  • Creative thinking
/ To be able to develop technology based solutions within a Workforce Function.

Associate Workforce Director – August 2013- 1 -