Carla E. Smith

London Townhouses Cooperative

1100 East 101st Street, Unit

Chicago, IL 60628Telephone: (773) 580-4882

OBJECTIVE: PROGRAM ADMINISTRATION…OFFICE SUPPORT OPERATIONS

An experienced office professional seeks to contribute knowledge, skills and abilities.

Proven success in assessing needs, providing services and solutions. Respond professionally to inquiries, concerns and complaints.

Able to consistently plan, schedule and organize work flow to complete projects on time.

Exemplary communication skills. Demonstrated ability to establish and sustain a trusting and productive rapport with clients, management, and colleagues.

TECHNICAL

APTITUDE: Certificates of Completion:

  • Microsoft Office Suite
  • Writing Business Correspondence
  • Site Supervisor, City of Chicago
  • Business English & Report Writing
  • HUD Rent Calculations
  • Licensed State of Illinois Paraprofessional (SECA)

TEMPORARY Banner Personnel Services; American Traffic Solutions (ATS) – 2013-2014

EMPLOYMENT: Pepsi Beverages Corporation, Front Desk Receptionist - 2013

City of Chicago, Summer Food Nutrition Program – Summer 2013

Seaton Corporation/Student Scout,Admissions Support Agent – 2012-2013

CAREER CHICAGO PUBLIC SCHOOLS January 2006 – Present

JOURNAL: Office Assistant – Hirsch Metropolitan High School

Special Education Paraprofessional – Hirsch Metropolitan High School

Payroll Clerk – Department ofStudent Transportation (Central Office)

School Office Clerk (substitute) –variousschools,CITYWIDE

Administrative Assistant IV, Career Success Programs– GEAR UP Prog.

Prepared Bi-monthly staff payroll payments for over 312 citywide school bus attendants. Reviewed written marketing documents for accuracy, thoroughness, and adherence to department rules and procedures. Corresponded with individuals both internally and externally on behalf of program and department directors. Calculated and completed annual expense reports, managed daily calendars, along with collecting and creating correspondence for monthly and weekly reports. Served as a back-up staff payroll clerk using the Kronos software payroll system.

Assisted in attendanceprograms as an Attendance Auditor for several high schools.

August 2000 – July 2005

Alternative H.S. Placement Assistant, Department of K-12 Programs

Provided placement and referral assistance to high school aged students seeking to obtain a high school diploma following the interruption from a traditional diploma program. Assisted both students and parents to ensure a smooth and organized transition re-entry into a high school diploma program. Compiled information from callers on the CPS Truancy Attendance Hotline and contacted the Chicago Police Truancy Personnel – as directed.

Parent Advocate / Office Clerk, Area 23 Office (on behalf of Department of K-12 Programs)

Coordinated and performed clerical duties for various Chicago Public School initiatives. Promoted guidance services to generate student interest.

Provided liaison communication between visitors and senior management.

Carla E. Smith

London Townhouses Cooperative

1100 East 101st Street, Unit

Chicago, IL 60628Telephone: (773) 580-4882

CHICAGO HOUSING AUTHORITY (CHA) 1994 to 2000

Community Worker, Charles A. Hayes Family Investment Center.

Recruited students for the Technology Learning Center and Cisco Computer Networking Academy. Conducted drug and alcohol prevention classes at the center for CHAC Section Eight housing program residents. Assisted in administering test preparation courses for classroom students. Performed public relations duties in the community to promote the center and its programs.

Community Specialist, (CHA) Rockwell Gardens Maplewood Courts.

Assessed, evaluated and provided planning programs and resources for low-income families in transitional housing. Served as a liaison for housing development initiatives- including job placement and training. Supervised up to 75 youths for the City of Chicago Youth Employment Initiative for three summer years.

Housing Specialist II, CHA/Section Eight Housing Program

Analyzed and generated determinations regarding eligibility and continued occupancy of participants. Reviewed rental leases and contracts to ensure compliance with the department of Housing and Urban Development (HUD) guidelines.

FEDERAL EMERGENCY MANAGEMENT AGENCY (F.E.M.A.)

Applicant Services Representative 1994

Provided emergency support for nationwide residents affected by natural disasters. Received and processed applicant inquiries, met with individuals and facilitated insurance processing, loan procurement, and grant assistance and relief distribution.

AWARDS & HONORS:

Letter of Appreciation Award from Chicago Public Schools Chief Officer of High School Programs for creating an evaluation document for visitors of the Annual Citywide High School Fair

CHA/Rockwell Gardens Strategic Planning Committee Award

CHA/Mock Trial Certificate and Trophy for Excellence

Chicago Youth Centers - Successful Service Award and Best Budget Cutting Package

TRAINING: Certificates of Achievement

Principles of Community Leadership Train the Trainer Community Crisis Response HUD Rent Calculations

Public Housing Residents; HUD & Policies

… Additional training certificates available upon request …

EDUCATION: CHICAGO STATE UNIVERSITY, Chicago, Illinois

Coursework completed in Human Services, Business Management and Business Law. (B.A. Degree – Board of Governors, forthcoming)

OLIVE HARVEY COLLEGE, Chicago, Illinois

Associates Degree: Liberal Arts and Sciences

--Professional references available upon request--