PATIENT FOOD SERVICES POLICIES & PROCEDURES VOLUME IV

Adopt-A-Floor with I Impact Communications # 8 Page 1 of 2

Effective Date: Date Reviewed or Revised: 3/10/10

POLICY:

The Adopt-A-Floor Program will be used in conjunction with I Impact to communicate and/or problem solve with nursing units.

PURPOSE:

·  To provide for communication between the Food and Nutrition Department and Nursing.

·  To increase patient and nursing satisfaction

PROCEDURE:

1.  The Front Line Manager (FLM) will communicate and market the communication program with administration and nursing services.

2.  The FLM will appoint an “Adopt-A-Floor/I Impact” coordinator from the Department. The purpose of the coordinator will be to:

·  Coordinate Adopt-A-Floor/I Impact representative assignments

·  Communicate appropriate forms to be used

·  Review the feedback from the monthly visits and report results to FLM.

·  Review the patient satisfaction scores and distribute them to the respective representative.

·  Ensure the appropriate communication tools are being used for rounding/preference cards and/or the hospitality associate program.

3.  Each director, manager, supervisor and/or clinical dietitian will be assigned a specific nursing floor/unit(s) and will be considered the representative for that unit(s).

4.  Each representative will meet formally with their assigned unit or floor to present the plan, purpose and expectation of the Adopt-A-Floor/I Impact program.

5.  Meetings will be established on a regular basis with each unit.

6.  Each representative will complete Patient Rounding, Nurse Rounding/Preference Cards and monitor floor pantries/refrigerators/freezers monthly. If the Food and Nutrition Department is responsible for the pantries on the patient unit weekly inspections must be completed.

Adopt-A-Floor Program Communications # 8 Page 2 of 2

7.  Each assigned representative must bring documented information regarding the feedback from the floor to the designated coordinator.

8.  Feedback from each floor will followed up on immediately if appropriate or be communicated in the appropriate management meeting for discussion and/or resolution.

9.  Resolution from feedback should be communicated to the appropriate unit as soon as possible.

ATTACHMENT:

(1) Communications #8: (1) Attachment - Adopt-A-Floor Representatives and

Assigned Nursing Units

(2) Communications #8: (2) Attachment - Monthly Unit Contact Checklist with I Impact

Adopt-A-Floor Representatives and Assigned Nursing Units

Nursing Unit / Adopt-A-Floor Representative / Extension / Beeper / Nurse Manager
Adopt-A-Floor Monthly Checklist with I Impact
Name: Patient Care Unit: Month:
Category / Week 1 / Week 2 / Week 3 / Week 4 / Week 5 / TOTALS
Patient Care Unit Visit Record date of visit.
Nurse Manager Rounding Record date of visit.
Patient Rounds conducted Record number of rounds completed
Test tray completed (Per calendar). Record date of test tray.
Meetings attended (Goal of one per month). Record date of meeting
Other Activity as Assigned Record date
Unit Pantry Refrigerator/Freezer/Dry Storage - Foods brought in for patients are properly handled and stored. / Yes No / Yes No / Yes No / Yes No / Yes No / Yes No
Unit Pantry Refrigerator/Freezer/Dry Storage- Food is being handled and stored properly (outdated items discarded, foods properly labeled and dated) / Yes No / Yes No / Yes No / Yes No / Yes No / Yes No
Unit Pantry Refrigerator/Freezer - Temperature logs up-to-date and completed per standard (check a minimum once per week if ARAMARK is responsible for pantry ) / Yes No / Yes No / Yes No / Yes No / Yes No / Yes No
**Please complete and turn in monthly.**