NPS and upselling Call:

Outgoing call to our current tenants

Notes: prepare yourself and make sure you will be getting a good feedback!!

1)Good morning /Evening /afternoon Mr./ Ms. (Name) always use person’s name.

2)Is it suitable time to talk now?

3)My name is Bekzod Anarkulov and I’m calling from Zenith Holiday Homes, you are renting an apartment in Shams 2 2401 with us.

4)I’m calling you to get a feedback on your Experience with Zenith Holiday Homes. How it was so far ? Did you get all answers from reservation team? Was check in on the time and how about the condition of the apartment ?

5)Also I would like to let you know that our company have a lot of partners and we can provide good discounts on :

  • Cleaning Services
  • Rent a car
  • Restaurants
  • Dubai and Abudhabi Tours

Also let me know if you would be interested in any Upgrade for internet or TV package in your current apartment., I can arrange it

  • Grocery delivery

6)if he is interested : Just let me know what time Today or Tomorrow , in the evening after work or in the day time you are available and me or my colleague will visit your flat and will arrange (whatever he choose). I will send you email confirmation of our appointment.

7)I will call 1 hour prior to the meeting and inform you if any changes and confirm to you. Please right my number if timing will change from your end call me please also at least one hour in advance.

8)The client is satisfied say” thank you “ and“ Sir/Madam , do you have a property in dubai ?

9)If yes : Are renting it or what are your plans regarding your property ?

10)If not : Are you interested in investing a property in UAE ?

11)If he is not interested in Selling or buying : How about long term rental? Obviously prices for long term are lower and you could get a better property for same price.

12)If you got interests in any of them : Cam we meet today or tomorrow and discuss and we can find something suitable for you.

11) if he is interested : Just let me know what time Today or Tomorrow you are available and me or my colleague will visit your flat and will arrange (whatever he choose).

10) if he doesn’t need anything , don’t push just tell him : In case you will need something give me a call and I’ll help.

11) Say Thank you for the time that he offered for this conversation and Wish a good day !.