Noel-Levitz Student Satisfaction Inventory
Spring 2014 Implementation
- Entirely online survey
- Campus-wide effort to increase response rate: working with PIO: signs, social media, PUB screens, DAAG
- Students will receive a unique passcode in an email – not possible to provide them their passcodes through SCC
- Incentive: drawing for 20, $25 bookstore gift certificates
- Ideas for additional outreach
- Candy (in conjunction with CHECK-IN week)
- On screen at all campus computers
- Canvas notifications
- Faculty reminders –incentive to have department represented
- Student leadership (scheduled for Week 2)
- Multi-cultural Center & Women's center, provide small fliers for handing out
Week / Dates / Tasks
-1 / 3/17 – 3/21 / Connect with PIO re: messaging
Details from NL on implementation plan
0 / 3/24 – 3/28 / Follow-up on all other outreach:
TSS, eLearning (Canvas), deans, MCS/Women's Center
Plan & Content for marketing/reminders
1 / 3/31 – 4/4 / Preview of survey (and grade check-in) from President/VPASA
2 / 4/7 – 4/11 / Meet with Student Leadership, WC questions & buy-in
3 / 4/14 – 4/18 / Finalize WC questions & survey logistics
4 / 4/21 – 4/25 / Grade Check-In Day
[Candy in the PUB – survey preview]
PUB screens begin, preview
Social media begins, preview
SURVEY LAUNCH, 4/23
Initial email invitation from BLM
Communication/reminders on all fronts
5 / 4/28 – 5/2 / Targeted reminders
College wide follow-up
6 / 5/5 – 5/9 / Reminders in classes, Canvas (BLM sends reminders to Deans, forward to faculty)
7 / 5/12 – 5/16 / Reminder from BLM
8 / 5/19 – 5/23 / Check in with deans/faculty about follow-up
9 / 5/26 – 5/30 / Final reminder from BLM
10 / 6/3 – 6/7 / Survey closes 6/4/14
11+ / 6/10 – 6/14 / Report out about response rate, debrief in Dean Team and/or President's Cabinet about process
Student Satisfaction Inventory (in-Person)
Community, Junior and Technical College Scales
Form A
See the student view
(Separate online-only student version)
Sample online report
Scale1: Student Centeredness
Item
Number
36Students are made to feel welcome here.
28It is an enjoyable experience to be a student on this campus.
57Administrators are approachable to students
27The campus staff are caring and helpful.
16The college shows concern for students as individuals.
1Most students feel a sense of belonging here.
Scale 2: Instructional Effectiveness
Item
Number
58Nearly all the faculty are knowledgeable in their fields.
18The quality of instruction I receive in most of my classes is excellent.
46Faculty provide timely feedback about student progress in a course.
23Faculty are understanding of students' unique life circumstances.
29Faculty are fair and unbiased in their treatment of individual students.
37Faculty take into consideration student differences as they teach a course.
2Faculty care about me as an individual.
61Faculty are usually available after class and during office hours.
54Faculty are interested in my academic problems.
65Students are notified early in the term if they are doing poorly in a class.
66Program requirements are clear and reasonable.
64Nearly all classes deal with practical experiences and applications.
70I am able to experience intellectual growth here.
69There is a good variety of courses provided on this campus.
Scale 3: Responsiveness to Diverse Populations
Item
Number
81How satisfied are you that this campus demonstrates a
commitment to meeting the needs of part-time students?
83How satisfied are you that this campus demonstrates a
commitment to meeting the needs of older, returning learners?
82How satisfied are you that this campus demonstrates a
commitment to meeting the needs of evening students?
85How satisfied are you that this campus demonstrates a
commitment to meeting the needs of commuters?
84How satisfied are you that this campus demonstrates a
commitment to meeting the needs of under-represented populations?
86How satisfied are you that this campus demonstrates a
commitment to meeting the needs of students with disabilities?
Scale 4: Campus Support Services
FactorItem
LoadingNumber
30The career services office provides students with the help they need to get a job.
17Personnel in the Veteran's Services program are helpful.
19The campus provides effective support services for displaced homemakers
38 The student center is a comfortable place for students to spend their leisure
time.
10Child care facilities are available on campus.
47There are adequate services to help me decide upon a career.
59New student orientation services help students adjust to college.
Scale 5: Safety and Security
Item
Number
4Security staff are helpful.
11Security staff respond quickly in emergencies.
31The campus is safe and secure for all students.
24Parking lots are well-lighted and secure.
39The amount of student parking space on campus is adequate.
Scale 6: Academic Advising/Counseling Effectiveness
Item
Number
32My academic advisor is knowledgeable about my program requirements.
6My academic advisor is approachable.
40My academic advisor is knowledgeable about the transfer requirements of
other schools.
12My academic advisor helps me to set goals to work toward.
25My academic advisor is concerned about my success as an individual.
48Counseling staff care about students as individuals.
52This school does whatever it can to help me reach my educational goals.
Scale 7: Admissions and Financial Aid Effectiveness
Item
Number
7Adequate financial aid is available for most students.
13Financial aid awards are announced to students in time to be
helpful in college planning.
20Financial aid counselors are helpful.
33Admissions counselors accurately portray the campus in their
recruiting practices.
41Admissions staff are knowledgeable.
49Admissions counselors respond to prospective students' unique
needs and requests.
Scale 8: Academic Services
Item
Number
21There are a sufficient number of study areas on campus.
14Library resources and services are adequate.
26Library staff are helpful and approachable.
34Computer labs are adequate and accessible.
42The equipment in the lab facilities is kept up to date.
50Tutoring services are readily available.
55Academic support services adequately meet the needs of students.
Scale 9: Registration Effectiveness
FactorItem
LoadingNumber
5The personnel involved in registration are helpful.
15I am able to register for the classes I need with few conflicts.
43Class change (drop/add) policies are reasonable.
8Classes are scheduled at times that are convenient for me.
35Policies and procedures regarding registration and course selection are clear
and well-publicized.
60Billing policies are reasonable.
51There are convenient ways of paying my school bill.
56The business office is open during hours which are convenient for most
students.
62Bookstore staff are helpful.
Scale 10: Service Excellence
Item
Number
62Bookstore staff are helpful.
67Channels for expressing student complaints are readily available.
57Administrators are approachable to students
63I seldom get the "run-around" when seeking information on this campus.
22People on this campus respect and are supportive of each other.
5The personnel involved in registration are helpful.
26Library staff are helpful and approachable.
44I generally know what's happening on campus.
27The campus staff are caring and helpful.
Scale 11: Concern for the Individual
Item
Number
16The college shows concern for students as individuals.
29Faculty are fair and unbiased in their treatment of individual students.
2Faculty care about me as an individual.
48Counseling staff care about students as individuals.
25My academic advisor is concerned about my success as an individual.
Scale 12: Campus Climate
ItemItem
Number Description
36Students are made to feel welcome here.
59New student orientation services help students adjust to college.
28It is an enjoyable experience to be a student on this campus.
57Administrators are approachable to students
27The campus staff are caring and helpful.
16The college shows concern for students as individuals.
52This school does whatever it can to help me reach my educational goals.
1Most students feel a sense of belonging here.
44I generally know what's happening on campus.
22People on this campus respect and are supportive of each other.
45This institution has a good reputation within the community.
2Faculty care about me as an individual.
31The campus is safe and secure for all students.
67Channels for expressing student complaints are readily available.
63I seldom get the "run around" when seeking information on this campus.
Stand-Alone Items:
9Internships or practical experiences are provides in my degree/certificate program.
3The quality of instruction in the vocational/technical programs is excellent.
68On the whole, the campus is well-maintained.
53The assessment and course placement procedures are reasonable.