New PSTN Line Order Form
The information below is required to order a new PSTN Line for you. The Response fields are colour coded according to this key:
Mandatory / Please complete all mandatory sections – coloured red – as fully as you can, as this information is needed irrespective of the service you’re going to receiveYes or No / Please complete either “Yes” or “No” in these sections – coloured orange – using the guidance provided
Optional / Please complete the optional sections – coloured green – if you are able to, or you think you need to provide the information due to your requirements
Information Required / Guidance and Response
Establishment Name / School or centre name
Establishment Address / Address line 1
Address line 2
Address line 3
Address line 4
Postcode
Customer ID / SWGfL customer ID, if known
Contact Details / Contact name
Contact position
Contact telephone number
Contact email address
SIM Provide Required / Stands for ‘simultaneous provide’: usually we wait until the PSTN Line is active before provisioning the ADSL or FttC, but with a SIM Provide the PSTN Line and the ADSL or FttC are progressed at the same time
Yes or No
999 Contact Details / This is required to satisfy Ofcom regulations; please provide the name and contact number of the person on site for emergency purposes
Contact name
Contact telephone number
PSTN Line Order Details / Quantity of new PSTN Lines required
Building
Floor
Room
Position within room
Location Label (for new PSTN Line installations) used to identify required location of new PSTN Line
Installation Date(s) / Enter any dates when you do not want a BT engineer to attend, if applicable
Location Label (for new PSTN Line installations)
If you’re ordering a new PSTN Line, BT will allocate an installation slot when they’ll come to school to install the new PSTN Line.
This may fall within the school day, so please ensure that the Headteacher is aware and is able to relocate students/staff, if required, to enable the engineer to complete the installation in line with any health and safety regulations.
You may like to print the label below and stick it to the place where you’d like the new PSTN Line to be installed; this will help the BT engineer to install the line in the right place, and ensure that your new ADSL or FttC Service can be connected effectively.
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