NEPTCO Quality Management System Manual
NEPTCO INCORPORATED
QUALITY SYSTEMS MANUAL
AUTHORIZED BY THE
NEPTCO EXECUTIVE COMMITTEE
GLM11/4/10
GUY L. MARINI, PRESIDENT/CEO DATE
LBK11/3/10
LOIS B. KILSEY, VICE PRESIDENT OPERATIONSDATE
KJF11/3/10
KENNETH J. FEROLDI, VICE PRESIDENT FINANCEDATE
JDG11/5/10
JOEL D. GRUHN, VICE PRESIDENT OF PRODUCT ENGINEERINGDATE
FJC11/3/10
FRANK J. CONTI, VICE PRESIDENT OF MARKETING/SALESDATE
NEPTCO Inc. developed and implemented a quality management system to demonstrate its ability to provide products and services that consistently meet customer and applicable regulatory requirements, and to address customer satisfaction through the effective application of the system, including continual improvement and the prevention of nonconformity.
The quality system complies with the international standard ISO 9001 (2008).
The purpose of this manual is to outline the quality system and to provide general procedures for all activities comprising the quality system.
Another purpose of this manual is to present the quality system to our customers and other external interested parties, and to inform them what specific controls are implemented at NEPTCO Inc. to assure quality.
QMS Scope:
NEPTCO Incorporated’s Quality Management System (QMS) covers all aspects of the organization. This includes five sites for manufacturingand supply of coated, laminated and printed film, foil, and paper tapes, unidirectional fiber composites and woven fiber tape, (Pawtucket, GF, Len, PP, Suzhou), one site for product research, design and development (GF R&D),two offsite warehouses (Sawmills and Plantation Park), and all aspects of providing customer services. The QMS also includes control of materials, machines, procedures, work methods and product specifications. Control of these items is done through periodic audits, calibrations and review of goals.
No exclusions taken.
NEPTCO Inc.’s Document Hierarchy
Quality Manual
Quality Policy
Quality Operating Procedures
Corporate Documents
Finish Product Specifications
Calibration Methods
Test Methods
Purchase Specifications
Quality Documents
Drawings
Department Procedures
Department Work Methods
Forms
Quality Policy
NEPTCO Inc. is committed to achieving customer satisfaction by understanding and meeting customer requirements while continuously improving the effectiveness of the quality management system through measurement and review of our quality objectives.
QMS Documentation:
The following procedures have been established to assist NEPTCO in maintaining compliance to the ISO 9001:2008 standard.
Document # / Document TitleQOP-42-01 / Quality System Documentation
QOP-42-02 / Control of Documents
QOP-42-03 / Control of Quality Records
QOP-56-01 / Management Review
QOP-62-01 / Training and Awareness
QOP-63-01 / Equipment Maintenance
QOP-72-01 / Order processing for products
QOP-72-02 / Customer Complaints
QOP-72-03 / Customer Feedback
QOP-73-01 / Design Control
QOP-73-02 / Purchasing Requirementsfor NewComponentsUsed in theManufacture of X-Products
QOP-73-03 / LateOrderReporting
QOP-74-01 / Supplier Evaluation
QOP-74-02 / Purchasing
QOP-74-03 / Verification of Purchased Product
QOP-75-01 / Production Control
QOP-75-02 / Work Instructions and Workmanship Standards
QOP-75-03 / Product Identification and Traceability
QOP-75-04 / Product Handling and Preservation
QOP-75-05 / Storage Areas
QOP-75-06 / Packaging, Labeling and Shipping
QOP-76-01 / Measuring and Monitoring Equipment
QOP-82-01 / Customer Satisfaction
QOP-82-02 / Internal Quality Audits
QOP-82-04 / Product Inspections
QOP-83-01 / Control of Nonconforming Product
QOP-85-01 / Continual Improvement
QOP-85-02 / Corrective and Preventive Action
QMS Process Interactions
Process/department / Interacts with / InteractionTop Management* / All / Provides resources necessary to maintain and improve the quality system, Conducts management reviews of the quality system, Approves the Quality Policy,
Systems/IT / All / Provides IT support for all hardware & software.
HR / All / Assists all departments in control of Human Resources, training, hiring, firing
EHS / All / Assists all departments when EHS, statutory, and regulatory needs arise.
Inventory Control / Materials / All / Provides inventory control through cycle counting and inventory reporting, logistical services, item master control.
Purchasing / Production / Purchases raw materials, issues SCARs to suppliers,
R&D / Sources and purchases products for trials.
Quality / Interacts with many processes relating to quality.
R&D / Quality / Provides trial specifications
Sales/ Marketing / Develops/Provides new product samples, establishes specifications for new products,
Production / Supports trial runs.
Purchasing / R&D specifies new items to be purchased.
Receiving / Purchasing / Receives purchased materials. Informs purchasing of discrepancies via QC and SCAR.
Quality / Performs 1st stage raw material inspection
Inventory Control / Labels, store incoming material
Quality / All / Establishes and maintains the quality management system, audits implementation and effectiveness of the quality system, identifies opportunities for improvement of the quality system, monitors corrective and preventive actions,
Purchasing / Initiates SCARs, assists in supplier quality surveys and audits,
Production / Tests products and report results, initiates RDMs,
R&D / Collect trial data and report as needed
Sales/ Marketing / Review customer specifications,
Packing/Shipping / Sales/ Marketing / Assists in complaint investigation and response, provides technical assistance as needed,
Production / Packs and ships product
Customer service / Works with customer service relating to shipping issues
Customer Service / Production / Enters orders, assists in resolving scheduling conflicts
Quality / Initiates customer complaints into databases
Shipping/Packing / Works with Shipping/Packing relating to shipping issues
Engineering/ Maintenance / R&D / Assists in machine design and scale up of machines and processes,
Production / Assists in machine design and scale up of machines and processes, troubleshoots machine mechanical problems, maintains and calibrates machines and equipment, develops process, operator and set-up instructions
Production / Maintenance / Assists in maintenance of production equipment,
Quality Control / Controls and monitors processes, Conducts in-process inspections,
Inventory control / Maintains in-process product identification, cycle count results,
Scheduling / Production / Schedules production,
Customer Service / Contract review, provide ship dates, MOQs,
Sales/ Marketing / Contract review, provide ship dates, MOQs,
Accounting/Finance / R&D, Sales/ Marketing / Provides costing estimates,
Production / Provides updated bill of materials
Sales/ Marketing / R&D / Establishes specifications for new products (product data sheets),
Quality / Assists in complaint investigation and response,
QMS Process Interactions Table RevisionLog
Date / Revision / Initiator / Change8/1/08 / Initial / SAM / Entire format
Notes:
The QMS Process Interactions table is updated as interactions change. A change to this table will not require a Quality Manual revision level change or new signatures. A table date and revision change log will be maintained as part of the manual.
Changes to the QMS scope, Quality policy, and QOP document list will require a revision level change and approval signatures.
* Top Management refers to a management team including the President, Vice President of Operations, Vice President of Finance, Vice President of Sales and Marketing and VicePresident of Technical Development.
REVISION LOG
REV. LEVEL / REV. DATE / REVISED BY / DESCRIPTIONV / 10/25/10 / SAM; MJL / Pages 2 & 3 – Change standard rev. year from 2000 to 2008; add revision log