NEC Technical Assistance Centre

Technical Information Bulletin
Polycom IP6000 and IP7000 on SV8300

NEC Australia

au.nec.com

Revision history

Version number / Revision date / Summary of changes / Author
0.1 / 15 Feb 2016 / Initial version / Brett Byleveld

Overview

Title / Polycom IP6000 and IP7000 on SV8300
Product Category / 3rd Party SIP
Product / SoundStation IP6000 and IP7000
System Type / Application / Conference Phone
Software Version
Distribution / ☒Internal Only / ☒External or General Release
General Information
Other supporting documentation

Table of contents

Revision history

Overview

Introduction

3rd Party SIP Programming on SV8300

Programming of the Polycom SoundStation IP6000

Reset Polycom to Factory Default

To reset the phones’ configuration to the factory defaults using the phone’s menu:

Polycom Program Procedure

To check Polycom has registered to the Pabx

Setting the Digit Length on the IP6000

Issue 1: Cannot go off hook and then dial the number.

Issue 2: Cannot setup the Polycom phone’s Date and Time

Polycom Firmware Web site

Polycom Screen shot via Web Browse

Introduction

The purpose of this document is to provide a step by step process on how to program the Polycom SoundStation IP 6000 and IP7000 onto the SV8300 Communication Platform.

Included in this document is instructions on how to assign a 3rd Party SIP extension on the SV8300 Communication Platform.

3rd Party SIP Programming on SV8300

NOTE: See TIB SV8300 Release 3 page 63 to 69 for Polycom programming

-Requires Release 3 System License

-Requires SIP licences (1 per Conference phone) & Cap license

-Reset of SV8300 required on certain commands (see TIB)

Cmd 1001 > xxxx >EEC000 (SIP Converter No)

Cmd 0B100 > 33 > none (none = 5070 port)

Cmd BC05 > 1XX >1 (xx = unit no (01 – 50) Authentication provided)

Cmd BC06 > 1xx > none (none = priority 6) TOS

Cmd BC07 > 1xx >46 (DSCP priority) 00 – FE (If this is set BC06 becomes ineffective)

Cmd 1004 > 000 >xxxx (extension number 7503)

Cmd 1D14 >7503>0 (set to PHS for sip)

Cmd 1D15>7503>05 (standard sip)

Cmd 1D32>7503>03 (NO Password) (see TIB SV8300 R3 if you want username & password)

Cmd 1202>7503>15

Cmd 15117>15>1 (Roaming Restricted)

Cmd 15121>15>1 (other than Roaming PS)

Cmd 15123>15>1 (Depends on Sip terminal for PHS Name display)

Cmd 1303 >7503>1 (not provided)

Commands for Password:

Cmd 42>73>xx (No of digits for Digest Authentication) default = 4

Cmd 2B00>7503xxxx (password for above)

Commands for Location Data (I left as default)

-Cmd 1239>7503>xx

-0B1xx>10>xx (location data)

-Cmd 6700>0000>0 (codec)

-Cmd 6702>0000>8181 (Tx/Rx)

Programming of the Polycom SoundStation IP6000

Reset Polycom to Factory Default

Whilst the Polycom is booting up hold 6, 8 and * dial pad keys down until password prompt appears.

Enter 456 and select

Polycom will reboot with factory default settings.

To reset the phones’ configuration to the factory defaults using the phone’s menu:

1. Press .Menu button

2. Select Settings > Advanced.

3. Enter the administrative password, then press the Enter soft key.

By default, this password is “456”.

4. Select Admin Settings > Reset to Default > Reset Local Config...

5. When prompted to confirm the reset, select the Yessoft key.

Polycom Program Procedure

-Plug handset into network & wait for it to get DHCP address (Don’t put in VLAN ID)

-Screen will show SoundStation after approximately 2 minutes & it will Beep at you

-Press Menu button

Press status menu to see if Network is up – press item 3 (Lines)
Press 1 – Line Information
Press 2 – Network
Press 1 – TCP/IP to see what /VLAN to use via IP address (Ask IP Staff)

-Press Exit 3 times to get back to main menu screen

-Press 3 – Settings

Press 2 – Advanced and enter pin=456 and press “enter”
Press 1 – Admin
Press 1 –Network
Arrow down to Ethernet menu – Press “Select”
Arrow down to VLANID – enter ID No & press “Select”

-Press Exit twice to get back to main screen & save config (item 2)

-If you wait 30 seconds the Polycom will reboot for VLAN or exit out (Takes approximately 2 minutes to reboot)

-Enter 2 for SIP

Server – press select
Press select button
Press 1/A/a button to enter numbers
Enter IP address (172.16.9.71 – DRS) press select button
Arrow to port 5060 and change to 5070 with select button for SV8300. If SV8500 leave as 5060.
Exit button gets you to next menu
Outbound Proxy – select
Press select button
Press 1/A/a button to enter numbers
Select 172.16.9.71 select & arrow down to Port 5060
Select Port 5070 & press select button (If SV8300 or if SV8500 leave as is)
Exit

-Arrow down to Line1 menu – select

Select & Press 1/A/a button to enter numbers
Name – enter “Extn number” & press select, arrow down to address and press select/1/Aa/a
Address – enter Extn number & press select
Arrow down to Auth User ID and press select/1/Aa/a button – enter “Extn number”
Arrow down to Password – enter “Extn number” & press select
Exit back to save Config & Polycom and press select
Polycom will reboot.

-Polycom takes approximately 2 minutes to reboot.

To check Polycom has registered to the Pabx

-Press Menu button

-Press 2 – Status

-Press 3 – Lines

-Press 1 – Line Information

-Screen should say Registered – If Not Registered you will not be able to ring any number.

-The handset has its own dial tone so don’t think it’s working because you hear dial tone – ring a number to make sure it rings

Setting the Digit Length on the IP6000

-Web browse to the IP address of the Polycom

-Log in with “Polycom” as User name and Password is ”456”

-Click on Menu – SIP (at top of screen) & scroll down to Digitmap

-Copy and paste The dial pattern below over the existing pattern

Issue 1: Cannot go off hook and then dial the number.

The Polycom phone contains a dial plan algorithm (DigitMap) that tells the phone when it has enough digits to process the call. This needs to be modified for the Australian numbering plan. I’ve come up with the following expressions for Australian numbers.

-0000#Emergency

-0001xxxxxxxxxxxxxxxxxxxx#International

-00[2,3,4,7,8]xxxxxxxx#Area Code and Number

-0114xx#State Emergency Services

-0119x#Weather,Time

-012[2-4]x#Telstra Services

-0130xxxxxxx#Local

-013[1-9]xxx#Local

-0180[0,1]xxxxxx#Freecall 1800

-01802xxx#Payphone faults

-0[5,6,8,9]xxxxxxx#Local

-Adding these together gives the string below. Just copy this string into the DigitMap field in the Polycom phone. Delete the expression that is already there. The DigitMap settings is found under the SIP tab when browsing to the phone.

-0000|0001xxxxxxxxxxxxxxxxxxxx|00[2,3,4,7,8]xxxxxxxx|0114xx|0119x|012[2-4]x|0130xxxxxxx|013[1-9]xxx|0180[0,1]xxxxxx|01802xxx|0[5,6,8,9]xxxxxxx|345678[xxx]

Below is an example used at a customer’s site.

-0000|0001xxxxxxxxxxxxxxxxxxxx|00[2,3,4,7,8]xxxxxxxx|0114xx|0119x|012[2-4]x|0130xxxxxxx|013[1-9]xxx|0180[0,1]xxxxxx|01802xxx|0[3,5,6,8,9]xxxxxxx|[1-6]xx|9x[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T

Issue 2: Cannot setup the Polycom phone’s Date and Time

The Polycom phone does not have a method of manually setting the date and time. This must be obtained from an NTP Server. Please refer to the document attached for information on how to configure Windows XP to be an NTP Server.

Polycom Firmware Web site

Unzip files to folder on TFTP server and start TFTP server.

Set TFTP server address in Polycom (change FTP to Trivial FTP)

You don’t need a user name or password on the Polycom

Polycom Screen shot via Web Browse

-Use Web browser and connect to IP of Polycom (reboot will display IP on startup)

-http:\\IP Address.

-Login Name = Polycom; User Password = 123; Admin Password = 456

-General Menu:

-Altered Codec Preferences.

-SIP Menu:

-Line Menu:

-Auth Password = 7503.

-Clock Settings:

For more information, visit au.nec.com, email or call 131 632

AustraliaCorporate Headquarters (Japan)North America (USA)Asia Pacific (AP)Europe (EMEA)

NEC Australia Pty Ltd NEC CorporationNEC Corporation of AmericaNEC Asia PacificNEC Enterprise Solutions

au.nec.com

About NEC Australia Pty Ltd.NEC Australia is a leading technology company, delivering a complete portfolio of ICT solutions and services to large enterprise, small business and government organisations. We deliver innovative solutions to help customers gain greater business value from their technology investments.

NEC Australia specialises in information and communications technology solutions and services in multi-vendor environments. Solutions and services include: IT applications and solutions development, unified communications, complex communications solutions, network solutions, display solutions, identity management, research and development services, systems integration and professional, technical and managed services.

NEC Australia Pty Ltd reserves the right to change product specifications, functions, or features, at any time, without notice. Please refer to your local NEC representatives for further details. Although all efforts have been made to ensure that the contents are correct, NEC shall not be liable for any direct, indirect, consequential or incidental damages resulting from the use of the equipment, manual or any related materials. The information contained herein is the property of NEC Australia Pty Ltd and shall not be reproduced without prior written approval from NEC Australia Pty Ltd.

Copyright © 2015 NEC Australia Pty Ltd. All rights reserved. NEC, NEC logo, and UNIVERGE are trademarks or registered trademarks of NEC Corporation that may be registered in Japan and other jurisdictions. All other trademarks are the property of their respective owners. All rights reserved. Printed in Australia. Note: This disclaimer also applies to all related documents previously published.