NCCC Receptionist and Shop Manager

NCCC Receptionist and Shop Manager

Key Responsibilities

·  Manage the main reception desk at NCCC, answering the phone, directing visitors, welcoming guests etc

·  Responsible for the selling of tickets and memberships and answering queries related to these sales

·  Booking and taking payments for lane net bookings, liaising with Recreational Cricket about usage

·  Managing the Newbury/MKK shop to include:

-  plan and manage the staffing rota to ensure that the shop is open to maximise our sales opportunity and within budget. This will include:

o  Monday – Friday 9am – 5pm

o  Match days, until 30 mins after the match end

o  Late night opening to serve those doing winter nets (to be covered by Recreational Cricket)

o  Weekends (to be covered by Recreational Cricket)

o  By appointment

o  Who is opening/ closing the store

o  Recruit and train new and temporary staff

·  Working in-store to serve customers: sell Newbery, MKK and Northants kit, equipment, merchandise and tickets; take in any bat repairs; manage customer issues e.g. exchanges, refunds, returns etc.

·  Using the net facilities at the ground, you should look to run “testing opportunities” for our products for example you could run a testing event or evening in the nets for a team or County Squad. You could shut the store, take a selection of products into the nets for them to use advise the players on what size or style of bat they should use, then re-open the store at the end of the session, so they can buy the products.

·  Working as part of the Newbery, MKK and Northants teams to ensure that we beat our sales targets for the store. You will be incentivised to hit and exceed monthly and annual sales and profit targets.

·  Product expert:

-  We will train you so that you know every Newbery & MKK product benefit but we also expect you to build your own knowledge and can talk comfortably and with authority about every product.

-  We will train you to identify which product is right for which customers.

-  If you play the game, we will give you playing kit, so you can know the products by playing with it.

·  Stock:

-  Ensure that the showroom is fully stocked, so that for example we have: 1 of every left-handed product by size, 2 of every right-handed product by size and a minimum 2 bats per grade, bat style and size. These should be over a range of weights, ideally with lighter, rather than heavier bats.

-  We will provide an opening stock package that we will try to maintain.

-  Each Monday morning you will do a stock-take and check that it matches sales from the previous week and order replacement stock from Newbery/MKK.

-  You will be responsible for making sure that stock doesn’t go missing: stolen, lost or damaged.

·  Marketing Plan: working with the Newbery and Northants marketing team to suggest ideas to promote the store and our products and to help implement their marketing plan for the store. This will include:

-  In store events to which we will invite local teams, sponsored players, appropriate media (local and cricket).

-  Monthly/weekly promotions.

-  Brand communication: using all the channels we have available to us – social media; partner media e.g. Northants emails/ website; sponsored player emails; local PR; in ground announcements – we need to promote new products, PR/ endorsements for our products, promotions and events.

-  In showroom point of sale: work with the marketing team to create new POS to promote key products

·  Store Standards:

-  The cleanliness of the store. At the beginning of the day, the store must be immaculate: clean, tidy and the stock merchandised in size order.

-  The upkeep and maintenance of the fixtures, fittings and point of sale material: if any need replacing or updating, you must let Newbery/MKK and Northants know.

-  Staff must wear Newbery/ MKK/ Northants branded shirts/ tops and an agreed “uniform”. You will help shape what this should be: this should also include staff personal grooming standards.

·  Customer Services:

-  Ensure that customers are kept informed (in the first instance by email) as to the status of their order/ how their problem is being resolved e.g. if a bat is brought in for repair or if they have ordered an item.

·  New business:

·  Using your contacts bring in new business for Newbery and MKK team wear e.g. local clubs, schools, Universities.

·  From time to time, this may involve you visiting these clubs and organisations or inviting them to the ground, the shop and the nets, to try our products.

·  You will be incentivised on new business.

·  Cash up the till and liaise with finance over reconciliations with MKK/Newbury