Ministry of
Forests, Lands and

Natural Resource Operations

COMPLAINT FORM

Introduction
A complaint is information provided to Ministry of Forests, Lands and Natural Resource Operations (FLNRO) alleging that there has been anunauthorized use (contravention of the law) or contravention of an authorization granted pursuant to the Provincial Land Act.
For FLNRO to adequately address your complaint, it is important for you to provide us with sufficient information. Please describe the complaint in as much detail as possible on the attached form. Mail or fax a copy to the nearest FLNRO office. The information you provide will be subject to the Freedom of Information and Protection of Privacy Act (FOIPP). We will keep your information confidential to the maximum extent possible. Please direct any enquiries about the FOIPP to the Information Policy and Privacy Branch (IPPB) (1 800 663-7867).
FLNRO will acknowledge receipt of your complaint. The information in your complaint will be reviewed, and you may be contacted for further details. Where warranted, the matter will be investigated and appropriate action will be taken. If FLNRO does not have jurisdiction over the matter, if there are no reasonable grounds to believe a contravention has occurred, or if the matter is considered not significant, no threat to public safety or no detrimental impact on the environment or on others, an investigation may not be initiated. In any case you will be informed of the outcome.
If you have any questions, please contact the nearest FLNRO office in your area.
Your Information
Last name / First name / Phone number (daytime)
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Fax number:
()-
Mailing address / Email address:
Property address, if different from above:
Complaint Description
Location (legal description of land or name of waterway, lease number or file number, if known):
Attach a map or sketch of the area of concern.
Name, address and phone number of party alleged to be responsible:
Date and time of alleged contravention.
Describe the nature of your complaint.
Describe how or if the alleged misuse or contravention affects you.
Identify any steps you have taken to resolve this matter. What was the result?
If you consider this matter urgent, please explain why.

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Signature of Complainant Date

For Official Use Only / C/N Number:
Date of Confirmed Receipt: / Date and Staff Assigned:

Government of British Columbia

Natural Resources Program Delivery

Services are delivered through Government’s FrontCounterBC initiative which is theresponsibility of the Ministry of Forests, Lands

and Natural Resource Operations offices listed below and at

Call FrontCounter BC toll free at: 1-877-855-3222
Call from outside North America at: ++1-604-586-4400

City / Town / Location / Mailing Address / Phone / Fax
100 Mile House / 300 S Cariboo Highway / Box 129, 100 Mile House V0K 2E0 / 250395-7800 / 250 395-7810
Burns Lake / 185 W Highway 16 / Box 999, Burns Lake V0J 1E0 / 250-692-2200 / 250-692-7461
Campbell River / 370 S Dogwood Street / 370 S Dogwood Street, Campbell River V9W 6Y7 / 250-286-9300 / 250-286-9490
Castlegar / 845 Columbia Avenue / 845 Columbia Avenue, Castelgar V1N 1H3 / 250-365-8600 / 250-365-8568
Chilliwack / 46360 Airport Road / 46360 Airport Road, Chilliwack V2P 1A5 / 604-702-5700 / 604-702-5711
Clearwater / 687 Yellowhead South Highway / Box 4501 RR#2(687 Yellowhead South Highway 5), Clearwater V0E 1N0 / 250-587-6700 / 250-587-6790
Cranbrook / 1902 Theatre Road / 1902 Theatre Road, Cranbrook V1C 7G1 / 250-426-1766 / 250-426-1767
Dawson Creek / 9000 17th Street / 9000-17th St Dawson Creek, V1G 1A5 / 250-784-1200 / 250-784-0143
Fort Nelson / 6100 Alaska Highway / RR 1 Mile 301 6100 Alaska Hwy Fort Nelson V0C 1R0 / 250-774-5511 / 250-774-3704
Fort St. James / 2537 Stones Bay Road / Box 100, Fort St. James V0J 1P0 / 250-996-5200 / 250-996-5290
Fort St. John / Suite 100, 10003 110th Ave / Suite 100, 10003 110th Ave, Fort St. John V1J 6M7 / 250-787-3415 / 250-261-2084
Kamloops / 441 Columbia Street / 441 Columbia Street, Kamloops V2C 2T3 / 250-828-4131 / 250-828-4442
Mackenzie / #1 Cicada Road / Box 2260, Mackenzie V0J 2C0 / 250-997-2200 / 250-997-2236
Merritt / 3840 Airport Road V1K 1M5 (off of Hwy 5A) / Box 4400 Station Main, Merritt V1K 1B8 / 250-378-8400 / 250-378-8481
Nanaimo / Suite 142, 2080 Labieux Road / Suite 142, 2080 Labieux Road, Nanaimo V9T 6J9 / 250-751-7220 / 250-751-7224
Port Alberni / 4885 Cherry Creek Road / 4885 Cherry Creek Road, Port Alberni V9Y 8E9 / 250-731-3000 / 250-731-3010
Port McNeil / 2217 Mine Road Place / Box 7000, Port McNeil V0N 2R0 / 250-956-5000 / 250-956-5079
Powell River / 7077 Duncan Street / 7077 Duncan Street, Powell River V8A 1W1 / 604-485-0700 / 604-485-0799
Prince George / 1044-5th Avenue / 1044-5th Avenue, Prince George V2L 5G4 / 250-565-6779 / 250-565-6941
Haida Gwaii / 1229 Oceanview Drive / Box 39, Haida Gwaii V0T 1S0 / 250-559-6200 / 250-559-8342
Quesnel / 322 Johnston Avenue / 322 Johnston Avenue, Quesnel V2J 6B5 / 250-992-4400 / 250-992-4403
Revelstoke / 1761 Big Eddy Road / Box 9158 RPO#3, Revelstoke V0E 3K0 / 250-837-7611 / 250-837-7626
Squamish / Suite 101 - 42000 Loggers Lane / Suite 101 - 42000 Loggers Lane, Squamish V8B 0H3 / 604-898-2100 / 604-898-2191
Smithers / 1st Floor, 3726 Alfred Avenue / Bag 5000, Smithers V0J 2N0 / 250-847-7356 / 250-847-7556
Surrey / Suite 200-10428 153rd Street / Suite 200-10428 153rd Street, Surrey V3R 1E1 / 604-586-4400 / 604-586-4434
Terrace / Suite 200-5220 Keith Avenue / Suite 200-5220 Keith Avenue, Terrace V8G 1L1 / 250-638-5100 / 250-638-5176
Vanderhoof / 1522 Highway 16 East / Box 190, Vanderhoof V0J 3A0 / 250-567-6363 / 250-567-6370
Vernon / 2501-14 Avenue / 2501-14 Avenue, Vernon V1T 8Z1 / 250-558-1700 / 250-549-5485
Williams Lake / 120 - 640 Borland Street / 120 - 640 Borland Street, Williams Lake V2G 4T1 / 250-398-4574 / 250-398-4836