PERSONAL DETAILS:

NAME: HEZBON OMARE MAGANGI

MARITAL STATUS: SINGLE.

NATIONALITY: KENYAN.

PASSPORT NO: A2414171

Sponsorship: Residence

TEL NO: +971 558057021 OR +971526822391

EMAIL ADDRESS:

AVAILABILITY: IMMEDIATELY

SALES/ CUSTOMER SERVICE PERSONNEL

CAREER OBJECTIVE

Looking for a challenging position, where my marketing skills & experience as a financial credit officer, sales coordinator, telemarketer and translator can be exhaustively utilized and help your company grow and achieve its objectives.

I have pursued a three-year course leading to a diploma in journalism coupled with a complimentary training in the field of BPO and call center telemarketing. I am a fast learner, team player and a self- motivated individual all capped with an eye for detail, efficiency and honesty. I hereby endeavor to add tremendous value to your organization and beat the predetermined targets.

WORK EXPERIENCE

Dunia Finance LLCDubai, UAE.

Relationship officer14th, March 2016 to August 2016.

  1. Selling and upselling Dunia Finance products and add-ons to existing and potential customers
  2. Perform as key contact for selected customer relationships under Dunia Finance guidance
  3. Initiate appropriate activities to ensure on time and scheduled response to customers.
  4. Ensure to alert my manager with respect to any delays along with potential issues.
  5. Provide assistance to Banker to attain approval on new account openings.
  6. Review independently all documents and link entire customer accounts to suitable loan or other Dunia Finance products
  7. Provide securities details, and valuations to prospects
  8. Collect mandatory information in order to analyze client situation when processing a loan application

Equity Bank Eldoret Market Branch.

Credit Officer:January 2013 to November 2015

  1. confirming all supporting banking documents of various clients using Equity bank products
  2. Digitalizing Banking application forms for authentication and recording with the Central Bank of Kenya. completed and signed by the applicant
  3. Offering brief descriptions of available products and services at the Equity Bank Agency
  4. Sketching blue-print business ideas for potential investors visiting the agency
  5. Offering financial advice on customers taking loans from equity bank on how to invest wisely and service their various loans
  6. Confirming the credit history of clients seeking loans from the Credit reference bureau report (CRB)

Sirikwa Hotel Nakuru, Kenya

Sales coordinator June 2011 to September 2012

  • Contact viable prospects and clients in order to confirm appointments or make follow-ups on orders.
  • Overseeing the sales of the hotel’s products to special festival attendees such as kids festivals, music performances and team building events etc.
  • Ensuring proper sales approaches and swimming product knowledge by supervising random role plays with sales representatives.
  • Coordinate with front office staff in ensuring calls, messages and emails have been adequately addressed
  • Coordinating with other staff members in responding to the guests’ inquiries

Quick Data BPO

Telemarketer: August 2010 to May 2011

  • Receiving calls from potential clients calling in regards to the American National savings inbound account
  • Confirming the credentials of clients by using the CRM and SAP call center protocols
  • Processing their government sponsored grocery shopping vouchers
  • Pitching new telemarketing add-ons to the interested clients accordingly
  • Closing sales on successful telemarketing campaigns by processing payments on their master cards or/and credit or debit cards.

Clearcom solutions/ online writing platforms

Content/ copy writer/ Translator: January 1st 2010 to July 2010

  • Writing web content for various websites on behalf of clients
  • Translating and transcribing projects in the pair of English to Swahili languages
  • Creating backlinks for websites
  • Optimizing websites for major search engines like Google and Yahoo through SEO articles
  • Writing articles for various clients on major online writing accounts such as zerys.com, Upwork.com, among others
  • Wrote eBooks for Fanton writers on various niches such, entertainment, careers, history travel and guide etc.

Kenya News Agency (KNA)

Intern: April 1st 2006 to August 2006

  • Working as a reporter for Kenya News Agency (KNA) SOUTHERN NYANZA BUREAU.

EDUCATION/TRAININGS/OTHER SKILLS:

  • COLLEGE EDUCATION:

September 18th 2006 to August 2009: Successfully pursued a course leading to a Diploma in journalism from the Kenya Institute of Mass Communication (KIMC).

June 2011 to July 2011: Pursued a certificate level in-house sales and marketing training at SIRIKWA HOTEL that led to my employment as an intern for the hotel before permanent employment.

  • SECONDARY SCHOOL EDUCATION

2001 to 2004:Attended MAGENA HIGH SCHOOL SECONDARY and attained a mean grade of B (PLAIN).

  • COMPUTER SKILLS:

MS Office Word, Excel, PowerPoint, Access, Internet Explorers

SUPPORTING DOCUMENTS, COPIES OF CERTIFICATES AND TESTIMONIALS WILL BE PROVIDED UPON REQUEST.