Music & Arts, a Division of Guitar Center Stores

Music & Arts, a division of Guitar Center Stores

Job Title: Billing & Collection Supervisor

Department: Commercial Accounts

Reports to: Manager, Accounts Receivable

Date Created: 03/21/14

Job Location: Frederick Maryland

FLSA Status: Non-Exempt

Position Summary:

The Billing & Collection Supervisor will provide direct support to assigned Commercial Accounts Representatives and complete other tasks assigned to the role. The Supervisor will be asked to provide feedback on a weekly/monthly basis for all direct reports to ensure performance needs are being met.

Essential Duties and Responsibilities:

The major responsibilities for this role are listed below. To successfully perform this role, the individual must be able to execute all duties assigned effectively, timely and accurately. The CA Representatives will report directly in to the Supervisor role – this role will be expected to train and provide guidance to Representatives. Other duties, assignments and specific projects may be assigned at the discretion of manager. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

·  Supervise and maintain performance metrics by CA Representative.

·  Foster outstanding customer service with both internal and external customers

·  Ensure that billing & collection policy/procedures are being followed by coaching CA Representatives

·  Department policy and procedures must be 100% documented

·  Work with CA Representative to achieve month end department goals

·  Distribute workload and ensure there is cross training/coverage for each functional area

·  Focus on the collections of AR by communicating with customers and sales reps.

·  Fraud claims – request customer application and all required backup, review with Manager, note accounts and send documents to “Fraud & Compliance Department” (Shane Jennings).

·  Support Manager with Credit Check approvals for Commercial Accounts using (Accurint/Eport Search)

·  Complete month end reports and distribute within the 1st 4 business day of each month

·  Co-ordinate state audits for CA department

·  Mail – ensure invoices are sent out and mail is open daily

·  Communicate with Manager any issues that have the potential to escalate and/or impact the department

·  Emails - Manage email flow timely and effectively within 2 business days

·  Ad-hoc task given by Manger

Education and Experience

·  High School Diploma

·  College Associates Degree (preferred)

·  Minimum 5 years experience in office environment

·  Able to prioritize and multi task

Skills and Abilities

·  Microsoft Office, including Word, Excel and Outlook

·  High level spreadsheet knowledge, including creating and modifying existing spreadsheets

·  Excellent verbal and written communication skills

·  Must be able to use the telephone and speak clearly

·  Detail Oriented

·  Must be able to work independently and prioritize effectively

Physical Demand & Work Effort

·  Work performed in an office environment with controlled temperature

·  The person is primarily seated, but some walking and standing to move between offices is required

·  Limited need to lift objects weighing less than 20 lbs.

·  Will occasionally be required to work extended hours as necessary to meet department needs and deadlines

·  Compliance with company attendance standards