Mobility Specialist/ Independent Living Specialist (IL Specialist)
To apply for this position, please submit a cover letter, resume and three letters of reference to Haley Westenskow at . If you have any questions, please call Haley at 208-336-3335 ext. 11
Position Objective
The Mobility/ IL Specialist will be responsible for managing LINC’s relationship with community members, consumers, provider agencies, contract transportation providers, and outside organizations to provide exceptional customer service by utilizing excellent, in-depth knowledge of LINC’s programs as well as team members within the organization. The Mobility/IL Specialist will contribute to a positive working environment by providing meticulous attention to detail, a readiness to help others (in and outside of the office), and a willingness to do what needs to be done. The Mobility/IL Specialist will have a strong commitment to LINC’s mission and values.
Responsibilities
Information, Referral and Data Entry
• Provide information and referral service to people with disabilities and the community at large
• Develop and maintain appropriate referral and resource lists in accordance with LINC policy and program procedures
• Develop and maintain transportation consumer log in accordance with LINC policy and program procedures
• Responsible for intake process for transportation consumers and providers
• Process data entry required in accordance with LINC policy and program procedure
• Attention to data accuracy to ensure the information provided to transportation consumer or community member is accurate and up to date
Outreach
• Provide education to people with disabilities, other agencies, and the general public on transportation related issues, Independent Living Philosophy, and LINC programs
• Participate in coalitions and boards as approved by supervisors to advance awareness of Independent Living Philosophy and LINC programs and services
• Identify opportunities to collaborate with outside agencies to advance awareness of rural transportation issues, Independent Living Philosophy and LINC programs and services.
Customer Service
• Create an environment that promotes and encourages participants to achieve their desired level of independent living through providing a positive, helpful, and courteous experience in all interactions with LINC
• Help promote a positive relationship between community members and LINC team members
• Demonstrate quality customer service while addressing participant inquires over the phone and in person
• Address transportation consume/ IL consumers inquiries and questions in a timely, accurate, and considerate manner according to LINC policy and program procedures
• Work closely with all LINC team members to provide a quality participant experience across programs
• Coordinate and provide comprehensive independent living skills evaluations to determine environmental, function, and community barriers and recommend strategies for reducing or eliminating these barriers Advocacy and Peer Support
• Coordinate and provide individual and systemic advocacy services
• Coordinate and provide peer support services
Other Duties
• Have good knowledge of all LINC programs and services
• Maintain a positive and open dialogue with team members and supervisors
• Must have a working knowledge of computers and computer programs as job duties require (Excel is a must for this position)
• Have good knowledge of Health and Welfare appropriate policies, such as Adult Protection and Mental Health Guidelines
• Provide Independent Living Skills training and Peer Support as time allows and directed by supervisors
• All other duties as assigned by supervisors
Position Success Factors
• Exhibit enthusiastic and sincere commitment to professionalism
• Ability to juggle multiple tasks with grace and goodwill
• Curiosity and interest in empowering the lives of people with disabilities
• Delight in helping others
• Ability to thrive in a diverse environment and meet deadlines
• Easy to work with, knowledgeable, and helpful
• High integrity
• Responsiveness and follow through
• Ability to work well with a broad range of people
• Dynamic interpersonal skills and ability to work effectively with multiple team members
• Ability to preserve classified nature of information
• Solid independent judgment and motivation
LINC is a nonprofit organization that offers employees growth and development, team spirit, competitive salaries, a family friendly environment and a comprehensive benefits package to include: Medical, Dental, and Vision insurance, Employer 401K Contribution, generous vacation and sick accruals, paid holidays, Health Savings & Dependent Care Savings Accounts, and much more.
1