Minimum Required Language and Communication Skills

/ AL HAMDAN CONSULTING OFFICE / Doc. No. / FM:HR:01
JOB ANALYSIS / Rev. / 0
Date: / July 30, 2011
Job Title: / Job Code:
Job Title of individuals supervised by:
Department:
Grade:
Reporting to:
1. JOB OBJECTIVES: (“Why does this position exist?” and “What is the position expected to accomplish”)
2. Minimum Qualification Required To Perform The Essential Functions Of The Position
Please note that required education and experience levels are those which determine what is needed to conduct the job.
Education: Tick in the blank that describe the minimum formal education requirements for the position / Experience: Tick in the blank that describe the job related experience to qualify for this position.
Level / Required / Preferred / Level / Required / Preferred / Type / Required / Preferred
High School / None / Related professional
College / 1-2 Yr / Comparable professional
Graduate / 3-4 Yr / Related Supervisory
Master / 5-7 Yr / Comparable supervisory
Certification / 10 Yr / Related managerial
Professional / +10 Yr / Comparable managerial
Executive Management
Other: / Other:
3. PERSON SPECIFICATION: KNOWLEDGE, SKILLS AND ABILITIES. What additional knowledge, skills and/or abilities are required to perform the essential functions of this position successfully? (i.e. computer, competence, writing ability, use of certain equipment
ESSENTIAL JOB KNOWLEDGE, SKILLS AND ABILITIES:
Look at the essential job duties listed and indicate the level and type of knowledge, skills and abilities which are required to perform each duty. Examples:
Duty - Repair and Maintain vehicles and heavy equipment
Knowledge: Considerable knowledge of gas and diesel engine repair and maintenance.
Skill: Skill in diagnosing mechanical problems in gas and diesel equipment.
Ability: Ability to perform moderate to heave lifting and work in cramped or awkward positions.
Duty: Compose various correspondence, documents, forms and reports.
Knowledge: Working knowledge of English composition, grammar, spelling and punctuation.
Ability: Ability to type 60 words per minute.

KNOWLEDGE

Management Principles and practices

Sales and marketing Principles

Computer

MINIMUM REQUIRED LANGUAGE AND COMMUNICATION SKILLS

Check the statement which you feel best describes the type and level of language and communication skills necessary to carry out the essential duties of this position:

Ability to understand and follow simple verbal or written instructions and to communicate verbally or in writing with supervisors and co-workers using simple vocabulary and sentences.

Ability to read and comprehend basic written instructions, memos and correspondence and to write simple reports, memos or notes. Ability to participate effectively in simple conversations; to receive instructions or requests for information or assistance from co-workers or the public and respond appropriately.

Ability to read and interpret documents such as safety rules or instructions, operating and maintenance instructions and policy and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively with co-workers and the public regarding routine matters.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical manuals, policy and procedure manuals, rules and regulations, or other similar documents and correspondence. Ability to write moderately complex business reports, correspondence, instruction manuals, policies and procedures, and similar documents. Ability to effectively present information and respond to questions from groups of co-workers, managers, clients, customers, and the public.

Ability to read, analyze and interpret legal reports and documents, financial reports, scientific and technical journals and similar documents or correspondence. Ability to respond to routine complaints and requests for information from customers, upper management, regulatory agencies, and the public. Ability to write technical reports, speeches and articles for publication. Ability to make effective presentations to governing boards, top management and the public

Ability to read, analyze and interpret highly complex professional or technical documents, manuals, regulations and other correspondence and publications. Ability to respond to complex or sensitive complaints or inquiries. Ability to present original or innovative concepts, ideas or arguments on controversial issues in a logical and persuasive manner to legislative, judicial, regulatory, professional or public interest groups and upper management.

MINIMUM REQUIRED REASONING SKILLS

Check the statement that best describes the level and type of reasoning and problem solving skills required to perform the essential duties of this position:

Ability to apply common sense to understand and carry out simple one or two step verbal instructions and deal with occasional routine variables.

Ability to apply common sense to understand and carry out detailed written or oral instructions involving several steps or processes and deal with problems involving routine variables.

Ability to apply common sense to understand and carry out moderately complex written or oral instructions and to resolve most routine problems with limited assistance.

Ability to interpret and apply established policies and procedures to carry out moderately complex work assignments involving multiple steps or processes and to use sound judgment in dealing with routine variables and resolving a variety of problems.

Ability to interpret and apply a variety of complex instructions in written, oral, diagram or schedule form to carry out complex work assignments involving a multiple processes and variables. Ability to apply problem solving techniques to analyze and resolve unusual problems which are not specifically covered by existing policies and procedures.

Ability to interpret and apply a wide variety of complex technical instructions in written, oral, mathematical, or diagram form to carry out complex technical work assignments involving multiple processes and a wide range of abstract and concrete variables. Ability to apply scientific problem solving techniques to define problems, collect date, establish facts, and develop solutions to problems not generally covered by existing policy or procedure.

Ability to identify, research, and analyze a wide range of technical, intellectual and practical problems involving a variety of abstract and concrete variables and to develop and implement policies, procedures, processes and methods for dealing with and resolving recurring issues

/ AL HAMDAN CONSULTING OFFICE / Doc. No. / FM:HR:01
JOB ANALYSIS / Rev. / 0
Date: / July 30, 2011
Human Assets / Environmental Assets
What is done (key output) / How it is done (Key Task) / Why it is done / Time spent / Role / Knowledge / Skills / Attribute / Value / Data / Information / Material / Suppliers / Toool / equipment / Culture

Role / responsibility: E- execute; S-Support Task Execution; I-provide input to task execution; R-review the task execution; A- approve / reject the task execution or output and provide feedback to the individual / group responsible for task execution.

Attribute areas and example / Knowledge / Skills
Physical / Ability to see, observe; smell / sense; hear & converse / Performance Competencies Example / Enabling Competencies Examples
Intellectual / Conceptual Thinking, Strategic Thinking, Tactical Thinking, Rational, Memorization
Personal Values / Diversity, Teamwork, Honesty, Tolerance
/ AL HAMDAN CONSULTING OFFICE / Doc. No. / FM:HR:01
JOB ANALYSIS / Rev. / 0
Date: / July 30, 2011

SUPERVISORY RESPONSIBILITIES

SUPERVISORY NATURE: What is the nature of the direct supervisory responsibility your job has? Check one answer.

No supervisory responsibility. / Manager of one department.
Work leadership of one or more employees. / Manager of more than one department.
Supervisor over a section of a department. / Director, through managers, of a single department.
Assistant Manager over supervisors or a small department. / Director, through managers, of multiple departments.

How many positions report directly to you?

None 1 2-3 4-6 7 or more

List the title(s) of employee(s) whom you directly supervise:

Title / Grade/Level / Number of Positions

Indicate the total number of employees you indirectly supervise through supervisors or managers:

None 1-5 6-10 11-20 21-50

Supervisory Activities / No Responsibility for this activity / Must provide recommendation but do make final decision / Must make final decision. Fully accountable for action taken
Evaluate Employee Performance
Promotions
Salary Increase
Hiring New Employees
Terminating Employees
Disciplinary actions
Schedule work hours of other employees
Coaching and Counseling
Training
Assign Work Activities
Handling Employees Grievances / complaints
Granting Time off

PHYSICAL DEMANDS AND WORKING CONDITIONS

Indicate how often the following physical demands are required to perform the Essential Job Responsibilities.

C=Constantly F=Frequently O=Occasionally R=Rarely

(5-8 hrs./shift) (2-5 hrs./shift) (Up to 2 hrs./shift) (Does not exist as regular part of job)

Physical Demands / Environmental Conditions
Standing / Extreme Cold
Walking / Extreme Heat
Sitting / Temperature Changes
Lifting / Wet
Carrying / Humid
Pushing / Noise
Pulling / Vibration
Climbing / Hazards
Balancing / Atmospheric Conditions
Stooping / Other (define):
Kneeling
Crouching
Crawling
Reaching / Physical Strength
Handling / Little Physical Effort
Grasping / Light Work
Feeling / Medium Work
Talking / Heavy Work
Hearing / Very Heavy Work
Repetitive Motions
Eye/Hand/Foot Coordination

Core or Essential Competencies

These are the personal skills required at all levels of leadership. Essential Competencies provide the foundation that a person needs to become a leader. Without a strong foundation, the sides of the pyramid will soon fall and crumble as the base gives away.

Communications

·  Expresses oneself effectively in both individual and group settings.
·  Communicate plans and activities in a manner that supports strategies for employee involvement.
·  Actively listens to others.
·  Expresses written ideals clearly, using good grammatical form.
·  Comprehends written material with little or no help.

Teamwork

·  Uses appropriate interpersonal style to steer team members towards the goal.
·  Allocates decision making and other responsibilities to the appropriate individuals.
·  Organizes resources to accomplish tasks with maximum efficiency.
·  Influences events to achieve goals beyond what was call for.

Creative Problem Solving

·  Identifies and collects information relevant to the problem.
·  Uses brainstorming techniques to create a variety of choices.
·  Selects the best course of action by identifying all the alternatives and then makes a logical assumption.

Interpersonal Skills

·  Treats others with respect, trust, and dignity.
·  Works well with others by being considerate of the needs and feelings of each individual.
·  Promotes a productive culture by valuing individuals and their contributions.

Manage Client Relationships

·  Works effectively with both internal and external customers.
·  Gathers and analyzes customer feedback to assist in decision making.

Self-Direction

·  Establishes goals, deliverables, timelines, and budgets with little or no motivation from superiors (self-motivation rather than passive acceptance).
·  Assembles and leads teams to achieve established goals within deadlines.

Flexibility

·  Willingness to change to meet organizational needs.
·  Challenges established norms and make hard, but correct decisions.
·  Adapts to stressful situations.

Build appropriate relationships

·  Networks with peers and associates to build a support base.
·  Builds constructive and supportive relationships.

Professionalism

·  Sets the example.
·  Stays current in terms of professional development.
·  Contributes to and promotes the development of the profession through active participation in the community.

Financial

·  Does not waste resources.
·  Looks for methods to improve processes that have a positive impact on the bottom line.

Leadership (special) Competencies

These are the skills needed to drive the organization onto the cutting edge of new technologies. Leadership Competencies form the basic structure that separates leaders from bosses. These skills create the walls and interiors of the pyramid. Without them, a leader is just a hollow windbag, or as Scott Adams of Dilbert fame best characterizes it, "a pointy-head boss."

Leadership Abilities

·  Displays attributes that make people glad to follow.
·  Provides a feeling of trust.
·  Rallies the troops and builds morale when the going gets tough.

Visioning Process

·  Applies effort to increase productiveness in areas needing the most improvement.
·  Creates and set goals (visions).
·  Senses the environment by using personal sway to influence subordinates and peers.
·  Gain commitment by influencing team to set objectives and buy in on the process.
·  Reinforces change by embracing it (prevents relapse into prior state).

Create and Lead Teams

·  Develops high-performance teams by establishing a spirit of cooperation and cohesion for achieving goals.
·  Quickly takes teams out of the storming and norming phases and into the performing phase.

Assess Situations Quickly and Accurately

·  Takes charge when the situation demands it.
·  Makes the right things happen on time.

Foster Conflict Resolutions (win-win)

·  Effectively handles disagreements and conflicts.
·  Settles disputes by focusing on solving the problems, without offending egos.
·  Provides support and expertise to other leaders with respect to managing people.
·  Evaluates the feasibility of alternative dispute resolution mechanisms.

Project Management

·  Tracks critical steps in projects to ensure they are completed on time.
·  Identifies and reacts to the outside forces that might influence or alter the organization's goals.
·  Establishes a course-of-action to accomplish a specific goal.
·  Identifies, evaluates, and implements measurement systems for current and future projects.

Implement Employee Involvement Strategies

·  Develops ownership by bringing employees in on the decision making and planning process.
·  Provides the means to enable employee success, while maintaining the well-being of the organization.
·  Develops processes to engage employees in achieving the objectives of the organization.
·  Empower employees by giving them the authority to get things accomplished in the most efficient and timely manner.

Coach and Train Peers and Subordinates

·  Recognizes that learning happens at every opportunity (treats mistakes as a learning event).
·  Develops future leaders by being involved in the company mentoring program.
·  Provides performance feedback, coaching, and career development to teams and individuals to maximize their probability of success.
·  Ensure leadership at every level by coaching employees to ensure the right things happen.
·  Ensures performance feedback is an integral part of the day-to-day activities.

Professional or Individual Competencies

These are the skills and knowledge needed to direct the systems and processes that a leader controls. Professional Competencies form the mortar that binds the pyramid together. Without some knowledge of the technical skills that they direct, the pyramid soon begins to fall apart and the organization begins to operate in damage control mode.
Each organization requires a different set of professional competencies for each leadership position. Although leaders do not need to be the Subject Matter Experts (SME) for the tasks that they direct, they must have a basic understanding of the systems and processes that they control. Again, each position requires a different set of skills and knowledge.

Business Acumen