MERCY PUBLIC HOSPITALS INC (MPHI)

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POSITION DESCRIPTION

Handyperson Advanced
Core Mercy Values: / Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork
Position title: / Handyperson Advanced (GL60)
Maintenance/ Gardener / Courier / Employee name:
Entity/Group:
Business Unit/Department: / Mental Health Services
Community Care Units / Date: / January 2013
Position reports to: / Community Care Unit Manager / Positions reporting to this one: / None
Position Purpose: / To provide maintenance, gardening services to the Community Care Units and courier services to Mercy Mental Health in a safe and efficient manner
Qualifications: / Trades based or more than 5 years experience in a facilities maintenance/ gardening position.
Current Victorian driver’s license.
Resource management: / Total staff management (FTE):
Annual Operating Expenditure:
Annual Capital Expenditure: / Not applicable
Not applicable
Not applicable
Personal Competencies required /

Job Competencies Required

  • Excellent interpersonal and effective communications skills.
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  • Experience in facilities maintenance
  • To have low level computer literacy skills.

  • Effective decision making skills.
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  • Good knowledge, understanding and commitment to the mission, vision and values of the Sisters of Mercy.

  • Effective negotiation skills.
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  • Knowledge of the organisation and operation of MercyHospital for Women.

  • A practical common sense approach to problem solving and trouble shooting.
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  • The ability to demonstrate problem solving in building systems.

  • Customer/client and team focused.
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  • Demonstrate the ability to understand customer requirements and meet their expectations..

  • Innovative.
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  • Knowledge of contemporary facilities management techniques and systems.

  • A safe and organised approach to work
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  • Demonstrated experience in the safe or planned organisation of work.

Key Result Areas / Key Activities / Standard Measures
Ensure the provision and implementation of customer focused maintenance, gardening and courier services. Under the supervision of clinical staff, assist CCU clients with the development of skills in relation to home and garden maintenance. /
  • Contributes to Quality Improvement and RehabilitationProgram.
  • Communicates information effectively.
  • Executes breakdown work requests
  • Executes preventatives checks as scheduled
  • Provides assistance to external contractors when required.
  • Sources parts and consumables as required
  • Maintenance of CCU gardens.
  • Collection and delivery of medical records / stores and correspondence.
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  • Provides quality maintenance services activitiesconsistent with the policies and procedures of MPHI.
  • Reduce work request response times
  • Ensure the preventative maintenance (Internal) schedule is executed on time.
  • Repair and maintenance consumables ordered and delivered on as needed basis
  • Daily transportation of medical records / stores and miscellaneous goods throughout mental health departments, including ad hoc deliveries to other sites.
  • Improved client skills in home and garden maintenance.

The core values of the organisation are upheld. /
  • Awareness of the needs of patients, visitors and staff.
  • Core values are reflected in work performance.
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  • The values of the organisation are reflected in the performance of duties.

Ensure all services and practices are delivered with strong focus on customer needs /
  • Monitor BEIMS for new work requests.
  • Act as a role model for external contractors in the adoption of a service focus.
  • Complete work requests
  • Demonstrate multi-skill capabilities to work across trade boundaries to provide an effective & efficient service to the organisation
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  • Minimal customer complaints.
  • Minimal timeframe to resolve complaints.
  • Accuracy and timeliness of completed work requests

Ensure achievement of organisation’s objectives /
  • Participate in annual performance appraisals.
  • Appropriate and safe use of equipment and supplies.
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  • Awareness of budget.
  • Existence of career planning, professional development and performance management.

Education and professional development /
  • Attendance at appropriate in-service sessions.
  • Attend relevant meetings.
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  • Performance appraisals.
  • Attendance at specific department and site meetings.
  • Attendance at appropriate education sessions

Demonstrates compliance with policies, procedures and programs aimed at providing a safe and healthy workplace /
  • Attendance at regular Fire, Disaster and Emergency Response training.
  • Attendance at annual manual handling training
  • Awareness of compliance with discrimination, harassment and bullying policies and procedures.
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  • Participation in equipment and resource management.
  • Works in accordance to policy and procedures.

Ensure effective lines of communication are maintained both internally and with external facilities. /
  • Promote a pro-active approach to verbal and written communication.
  • Attend relevant department meetings and forums.
  • Maintain accurate documentation.
  • Establishes effective communication channels with all staff and customers.
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  • All appropriate parties are informed of necessary information at all times.
  • Awareness of the need to evaluate established systems and processes regularly

Support minor infrastructure projects. /
  • Perform work in accordance with the project plan
  • Work with external contractors in accordance with project plans
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  • Project is completed within agreed time
  • Project is completed within agreed budget

Takes reasonable care to protect the health and safety of themselves, fellow staff and others in the workplace. /
  • Complete incident reports
  • Elect and support health and safety representatives
  • Contribute to risk assessments
  • Participate in training and meetings regarding safety
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  • Reports hazards, near misses and injuries immediately
  • Uses personal protective equipment
  • Comply with risk management policies and procedures and instruction
  • Attend all safety meetings and training sessions
  • Minimal workplace accidents

Employee’s Signature: / Date:
Print Name:
Line Manager Signature: / Date:
Print Name:

Mercy Public Hospitals Inc Handyperson Advanced January 2013