MERCY PUBLIC HOSPITALS INC.

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POSITION DESCRIPTION

Core Mercy Values: / Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork
Position title: / Quality Officer / Employee name:
Entity/Group:
Business Unit/Department: / Quality, Risk & Service Improvement
Quality Unit, Health Services / Date: / February 2016
Position reports to: / Quality & Safety Director, Health Services
Position Purpose: / The Quality Officer provideshigh level secretarial, administrativeand project / process support to the Quality & Safety Director, Health Services. The Quality Officer is also responsible for the integrity, ongoing support, data analysis and reporting from specific quality systems, such as the PROMPT policy library.
Qualifications: / Desired skills, knowledge and experience:
  • Excellent computer skills and knowledge of various Microsoft packages including Outlook andWord
  • Ability to produce reports from Excel or similar databases
  • Strong understanding of document control concepts, experience in document coordination and management, understanding of database structures and practices
  • Administrative and organisational skills, including diary management, agenda and minutes preparation
  • Knowledge of medical terminology
  • Experience in the health care industry or similar would be highly regarded
  • Driver’s license, as travel between Mercy Health sites is required

Resource Management: / Annual Operating Expenditure:
Annual Capital Expenditure: / N/A
N/A
Mandatory Organisational Competencies / Personal Competencies /

Job Competencies

Orientation (on commencement) /
  • Commitment to the Mercy values.
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  • Comply with the requirements of the mandatory training/specific job related competencies policy and procedure.

Equity & Inclusion (Annual) /
  • Demonstrated ability to build relationships with people at all levels.
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  • Sound knowledge of IT databases, Microsoft Word, Outlook, Excel and PowerPoint

Emergency Procedures (Annual) /
  • Ability to work effectively, both independently and as part of a team.
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  • Knowledge of medical terminology.

Work Health & Safety (Annual) /
  • Organised and self-motivated.
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  • Understanding of database management and maintenance of data integrity, confidentiality and security.

Infection Control (Annual) /
  • Demonstrated effective communication and interpersonal skills.
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  • Ability to work with sensitive and confidential information whilst exercising the highest degree of discretion.

  • Accuracy and attention to detail
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  • Excellent customer service skills.

  • Personal integrity, a commitment to ensuring confidentiality of information handled and appreciation of the sensitivity of personal information.
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  • Responding and auctioning all correspondence (mail, emails, letters) within agreed timeframes.

  • Ability to take initiative when required and be flexible.

  • Commitment to continuous improvement of systems and processes.

  • Ability to prioritise workload and work deadlines.

Generic Requirements
  • Act professionally and in accordance with the Mercy Health Code of Conduct

  • Maintain clinical registration (where applicable)

  • Participate in annual performance development review (PDR) process

Key Result Areas / Key Activities / Standard Measures
Demonstrate and uphold the Values and Mission of Mercy Health. /
  • Ensure the values of Mercy Health are incorporated into daily work practices.
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  • Shows compassion and provides support to colleagues and patients.
  • Consistently shows respect and values each person’s dignity.
  • Seeks opportunities to be innovative for improvement.
  • Communicates openly and honestly as an effective team member.

Demonstratean understanding of individual responsibility for safety, quality and risk and participates in organisational quality and safety initiatives /
  • Maintain a safe environment for patients/self/colleagues and members of the public.
  • Escalate concerns regarding safety, quality and risk to an appropriate staff member.
  • Participate in evaluation and continuous improvement and clinical indicator processes.
  • Demonstratethe principles of Person Centred Care:
  • Respect & Dignity
  • Information Sharing
  • Participation
  • Collaboration.
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  • Risk controls implemented.
  • Incident/sreported as soon as practicable.
  • Undertakeincident investigations.
  • Orientation completed.
  • Training up to date.
  • Accreditation outcomes.
  • Patient satisfaction and experiencesurvey results.
  • Participate in implementation and delivery of annual quality plan and business plan.

Undertake general administrative duties, as directed by the Quality and Safety Director, Health Services /
  • Diary management for Director Quality and Safety
  • Manage MPHI Quality email inbox
  • Typing and filing
  • Maintenance of electronic systems or files relating to the Quality Unit
  • Data entry and reporting
  • Meeting coordination and minute taking
  • Quality projects or process management
  • Manage processes and administration for Care First Rounds
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  • Stakeholder satisfaction.
  • Accurate and accessible information available of team members.
  • Completion of tasks within required timeframes.

Under the direction of the Director Quality and Safety (Health Services), responsible for the integrity and seamless functioning of the policy, procedure and guideline processes and systems across Mercy Health /
  • Coordinate and provide administrative support to the document management committee
  • Manage the PROMPT document management library, including: providing advice, reviewing and uploading documents, providing regular reports and data entry / analysis
  • Manage PROMPT Administrator email inbox
  • Monitor and report on organisational compliance with document review timelines
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  • Documentation is assigned the appropriate naming convention.
  • Policy / Procedure / Guideline documentation received is uploaded in a timely manner.
  • Stakeholders are able to access the required Policy / Procedure / Guideline documentation
  • Data is up to date and accurate at all times. Confirmed via audit (where required).
  • Providead hoc reports, as requested and provide regular reporting
  • Document management committee is well supported.

Effective lines of communication are maintained with departments and colleagues. /
  • Demonstrates supporting behaviours to colleagues.
  • Demonstrates a positive customer service approach to all internal and external customers.
  • Attends any department meetings and provides administrative support, as required.
  • Initiates and maintains accurate documentation
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  • Communicates relevant information to departments and colleagues.
  • Participates in forums and meetings.

Employee’s Signature: / Date:
Print Name:
Manager Signature: / Date:
Print Name:

Mercy Public Hospitals Inc. Employee (no direct reports)Quality Officer