Marcus A. Smith
2529 Bay Harbor Drive, Raleigh, NC 27604
(Cell) 919-921-6817 *
QUALIFICATIONS:
Specialties: / Position that will allow me to utilize my Logistics, International Air / Ocean Import - Export background, customer relation and organizational skills.
Proficient at Microsoft Word, Outlook, Excel and PowerPoint, World-Port, Class, Navigator, One-View, One-Scan., SCAC, NIT, Point to Points, SAP, Type 40 WPM,
Supply Lane Architecture / Growth, Account Management, Team Leadership & Motivation, Operational Excellence, Value Stream Mapping, Logistics Proposal Development, International Freight Expertise, Domestic Freight Expertise, Trans-border Freight Expertise, Lean Methodologies, Strategic & Tactical Planning, Security Needs Assessment, Risk Management, Client Relationships
EDUCATTION AND CERTIFICATES
Wayne Community College, South Carolina St. (1991 – 1993)
Major: Criminal Justice
Certified in CPR, First Aid and Crisis Prevention
Hazardous Material Certified
Hazardous Communication Certified
IATA Certified
WORK EXPERIENCE:
Account Coordinator
CEVA Logistics
Receiving Coordinator-
HBI Logistics
United States Air Force- Pararescue
Law Enforcement
Security Specialist
Volunteer Activities / July 2009 – Present
- Receive, review, and process import documentation for an assigned base of accounts. Process GSK documents through the CLASS import system and interface with other systems to provide updates and communications for internal and external customers to produce timely and compliant customs brokerage transactions.
- Obtain Customs release and other government agency releases as appropriate, arranging delivery, and insuring invoicing for GSK is completed accurately and within the timeframe consistent with the import account and company policy.
- Serve as a single point of coordination between import customers (internal and external) and US Customs and Border Protection and insure service commitments are achieved and maintained in accordance with GSK and company objectives.
- Provide excellent and timely customer service by proactively informing clients of the status of their shipments using judgment and knowledge, referring more technical questions to the Team Leader or Licensed Broker for response.
- Maintain a consistently high level of customer service to both external and internal customers.
- Develop a high level of understanding of the organization's structure, inter-department relationships, regulatory compliance and the company’s policies and procedures.
- Coordinate with sales and operations to implement and maintain client standard operating procedures.
- Provide day-to-day contact with clients on operational issues.
- Coordinate customer service efforts from all offices and departments involved with assigned accounts.
- Ensure services are meeting or exceeding customer requirements and are in compliance with ISO procedures.
- Resolve problems and recommend solutions to prevent similar occurrences.
- Dispatch trucks to deliver freight from ocean ports and airports located nationwide including Canada and Mexico.
- Enters shipments, Point to Points, and MO’s in World-Port.
- Communicate closely with stations, consignees, Brokerage department and trucking companies and individual truckers.
- Ensure shipments are updated on Daily Delivery Log
- Process Custom release, OGA release, delivery of Cargo, and invoicing to importer for services defined within customer and company standards
- publishers, freight companies, custom brokers. Communicates with others Oversees all shipping and receiving for the unit. Organizes, distributes and verifies the work of others and participates in their training.
- Verifies all incoming shipments for correct waybill information and visible damage. Communicates and follows up on discrepancies with suppliers, to ensure shipping related problems are resolved.
- Ensures that merchandise is processed, including labeling and pricing, and forwarded to appropriate sales and storage areas.
- Prepares and processes merchandise to be returned to suppliers or delivered to customers. Arranges for best method of transport. Ensures shipping documents are complete.
- Organizes inventory and transfer of stock within the unit.
- Performs mission planning and preparation.
- Studies operation mission requirements.
- Performs as the essential surface, air link in Personnel Recovery (PR) and material recovery by functioning as the rescue and recovery specialist on flying status as mission crew or as surface elements.
- Provides rapid response capability and operates in the six geographic disciplines: mountain, desert, arctic, urban, jungle and water, day or night, to include friendly, denied, hostile, or sensitive areas.
- Provides emergency trauma and field medical care, and security.
- Moves recovered personnel and materiel to safety or friendly control when recovery by aircraft is not possible.
Raleigh Rescue Mission
Member of Widow’s Son Lodge #4 Raleigh, NC