Matthew Q. Goodman, M.S., MAE.d.

4504 East Vermont Street, Long Beach CA 90814

mobile- +1.562-884-6313 e-fax-+1.562-685-0328

  • Contract Flight Attendant, Gulfstream, Challenger, Global, MD-87 experience.

July 2005 to present

  • Brief passengers before takeoff and landing and any other situations during flight operation in accordance with applicable regulations and procedures.
  • Order, prepare, cook, and serve all food and beverages aboard in customer and market specific presentations.
  • Purchase all required cabin supplies and ensure the neatness and orderliness of the cabin.
  • Maintain complete and detailed working knowledge of all equipment and procedures on the aircraft relating to the duties of flight attendant.
  • Maintain a complete and working knowledge of applicable Federal Aviation Regulations and company specific policies relating to the duties of flight attendant.
  • Flight Attendant, United Airlines Corporation, Los AngelesInternationalAirport,

February 1999-Present

  • Provided superior quality customer service to United customers based on market specification and individual needs.
  • Communicated and ensured compliance with company and government security rules and procedures.
  • Provided leadership, direction and assistance to customers and other crew members in stressful, emergency or evacuation situations.
  • Resolved difficult, emotionally charged or confrontational issues while maintaining composure. Made decisions with little or no supervision, or in the face of rapidly changing events, stress, emergencies or crisis.
  • Demonstrated flexibility and adjusted easily to new conditions, changing needs and priorities.

Community Liaison Director, UCIMedicalCenter, Outpatient Psychiatry

October 1998-February 1999

  • Responsible for initial psychiatric assessments of acute patients for hospital admission.
  • Assisted psychiatric treatment team in establishing patient appropriate discharge planning. Established, developed and maintained referral network with hospitals, private physicians, and adult group homes.
  • Organized community continuing education programs for state, county, and private sector professionals. Provided market research reports for corporate offices, and maintained patient call cycle reports

Training

  • Culinary and Service Training, Drake Hotel, ChicagoIllinois

Chicago, Illinois February, 1999

Fine dining and service delivery training specific to aviation. Course focus on Wine & Cheese selection, place setting etiquette, food pairings and desert planning.

  • Susan C. Friedenberg, Flight Attendant Training, Flight Safety International

Long Beach, California. August 2005

Intensive 4 day workshop with focus on crew member business aviation skills, corporate aviation operational procedures, catering information, corporate culture and unique features of business aviation, and international and domestic trip planning.

  • Food Health and Safety Certification, Chartered Institute of Environmental Health(CIEH) and the Royal Institute of Public Health (RIPH).London, Great Britain

Long Beach, California. August 2005

Business aviation specific training,Food Safety, Personal Hygiene, Food Borne Disease, Prevention of Food Poisoning, Temperature Control, Cabin Service, Galley Management, Legal Liability Issues and Food Security. This course is certified by the Chartered Institute of Environment Health (CIEH) and the Royal Institute of Public Health (RIPH).

  • Corporate Flight Attendant Safety Training, Flight Safety International

Atlanta, GeorgiaJuly 2007, Recurrent Emergency Training 2008, 2009, 2010, 2011

Meets Federal Aviation Regulation requirements for Part 91 operators Part 135 requirements, 40-hour course of educated decision making ground training, emergency situation training, fire fighting, unplanned and planned landing/ditching, evacuation, sea survival, aircraft terminology, hazardous materials, and business protocol and service procedures. Training in food etiquette and business protocol, domestic and international serving techniques, cultural awareness, wine presentation and operation of a corporate jet galley.

Education

  • University of Phoenix, Phoenix, AZ

Master of Arts in Education, MAEd, April 2004

California Department of Education Credential

  • CaliforniaStateUniversityLong Beach, Long Beach, CA

Master of Science, December 1999

Recreation Administration, emphasis in Therapeutic Recreation

  • GeorgeMasonUniversity, Fairfax, VA, Bachelor of Science, August 1992

Major in Commercial Recreation Management, Minor in French with Fluency/Native

Jet Qualifications & Trainings

  • Boeing 737, 747-400, 757, 767, 777, Airbus 319/320.
  • Flight Safety Trained - Evacuation & Ditching: Gulfstream, Global Express, Challenger,G-550.

Certifications

  • State of California, Office of AIDS, BBP Trained, 1996
  • Certified Professional Assault Response Training 1

(PART) February 1997

  • United Airlines Cabin Defense Security Training 1 & 2

(DS1, DS2) February 2002

  • Preventative Management of Assaultive Behaviors

(MAB) March 2005

  • Med Aire-American Heart Association CPR/First Aid Certified

Automatic External Defibrillator Qualified

November 2011.