MARIANNE B. AQUINO 484.883.6617Page 1

MARIANNE B. AQUINO

Dayton, Ohio

484.883.6617

linkedin.com/in/marianneaquino

SUMMARY

An experienced Human Resources professional who is a collaborative business partner and team leader with extensive business experience including operations, process improvement, and overall Human Resources strategicdevelopment and execution. Skills and experience include:

  • Employee Relations
/
  • Creating Effective Client Relationships

  • Strategic Development
/
  • Vendor Management

  • Coaching/Training
/
  • Consultation

  • Recruitment
/
  • Process Improvement

  • Policy Creation/Implementation
/
  • Global Mobility/Immigration

PROFESSIONAL EXPERIENCE

WRIGHT-PATT CREDIT UNION (Beavercreek, OH) 2015-2016

Human Resource Operations Manager

Led the Human Resources operations team including oversight of the HRIS, Employee Relations, Recruiting, Compensation and Benefits functions. Functioned successfully as interim VP of HR after 2 months during the search for the role successor.

  • Oversaw the documentation of standard operation procedures, establishing standardized protocols where none existed.
  • Solidified operational foundation of the entire Human Resources Operations function, while selecting and implementing anew ATS and collaborating with project management and accounting teams to bring functionality of the HRIS Payroll and HRB system from v. 2.1 to v.10.
  • Successfully brought process improvements to Recruiting functionality including the introduction of the first on-sight job fair for the organization, sourcing 180 candidates over 6 hours and bringing approximately 40 new hires into the business at a time of exponential seasonal need.
  • Partnered effectively with benefits vendor to review existing plans and identify plan revisions as well as potential new plans, which were cost effective and consistent with market trends and organizational objectives.
  • Administered existing compensation policies, guidelines and procedures, while making critical recommendations for areas of improvement. Providedrecommendations to management team regarding salary administration through market pricing. Initiated organization wide salary survey to include all roles below that of the executive team.
  • Partnered with Executive Management to develop short and long-term strategic objectives, goals and tactics with respect to compensation, policies, benefits and HRIS.
  • Provided Employee Relations leadership across all levels of the organization.

CAPITAL ONE(Wilmington, Delaware) 2013 – 2015

Human Resource Operations Manager

Managed all activities relative to Global Mobility and Immigration within Capital One. This included strategic program development and policy structure as well as functioning as direct business partner for clients requiring consultation related to Immigration and other related HR activities, while managing the movement of Senior Business Partners and other associates to a variety of International locations.

  • Oversaw team of consultants providing direct support to all levels of the organization, wherein coaching, training and development was a critical component. Program grew approximately 80% in a single calendar year requiring focus on digital resources and an overhaul of the process work-stream to ensure an exceptional level of service.
  • Created and implemented new Corporate HR policies relative to international movement.
  • Led implementation of a number of process improvements resulting in increased accuracy, reduced response time, improved reporting capability and increase in customer satisfaction.
  • Partnered directly with Recruiting, Business Managers and external Immigration counsel to improve holistic customer experiences for new hires requiring Immigration support and providing education and support with regard to compliance requirements while overseeing the development and implementation of communications and relationship management.

HSBC (Las Vegas, Nevada) 2004 – 2013

Vice President, Human Resource Service Delivery (2008-2013)

Regional lead for North America, directing a team of professional HR Relationship Managers and support staff to ensure delivery of top tier service for a dedicated portfolio of approximately 1,500 inbound and outbound International Assignees to and from North America. Oversaw administrative, policy and operational issues relative to the delivery of global mobility services.

  • Provided consultative support to HR Managers and Business Leaders across a wide variety of businesses and locations in the areas of policy, assignment configuration, assignment planning, and tax implications while partnering with Reward, Talent, and International Payroll as well as outside vendors to deliver a seamless customer experience.
  • In partnership with other primary global regions, developed a comprehensive transformative platform which included technology, processes and personnel structure to ensure administration of international assignments was consistent, process driven and customer focused.

Assistant Vice President, Human Resources (2005-2008)

Provided Human Resources management expertise in the areas of Recruitment, Short and Long Term Global Assignments, Employee Relations and Business Partnership for the Global Resourcing function.

  • Recruited for a variety of highly skilled leadership and project management roles while simultaneously managing employee relations for individuals traveling abroad in support of global initiatives.
  • Developed and implemented location monitoring and notification strategy for employees traveling abroad which allowed the business to respond quickly in the event of a business or global location crises event to ensure safety and security of employees overseas.
  • Acted as business partner and consultant to a large population of internationally mobile employees and their lines of business in order to ensure objectives were being met while in compliance with local and international regulations.

Senior Performance Engineering Analyst (2004-2005)

Partnered with key stakeholders in leading efforts to identify and implement process improvement opportunities and develop ongoing training for selected high potential individuals.

  • Managed multi-site/cross functional teams, utilizing Six Sigma Workshops to steer the improvement and standardization for new hire screening and interviewing processes.
  • Completed and implemented 27 Human Resource improvement projects of varying scale. Identified combined total annual savings of $2.1 million.

ADDITIONAL PROFESSIONAL EXPERIENCE

INTUIT (Reno, Nevada) 2002 – 2003

Senior Compliance Analyst

FIRST USA (Frederick, Maryland) 1999 – 2002

Site Quality Manager and National Business Lead

GE CAPITAL CARD SERVICES (now operating as Synchrony) 1991-1999

Roles throughout Operations, Marketing and Process Improvement (Six Sigma Black Belt)

EDUCATION and CERTIFICATIONS

Bachelor of Arts, Personnel and Industrial Relations

University of Cincinnati, (Cincinnati, OH)

Six Sigma Black Belt

GE Capital Card Services

GPHR

HRCI