No / Responsibility / Measurement Criteria / Measurement / Weigh
ting / Target KPI / Actual KPI / Score
- Management of Department/Staff
Maintenance and Support of Operational Structure (e.g. HR) / Appraisal process Average Score of 75% / Rating Scale A / 4% / 75% / 0%
Design and Implementation of Security Policies, Procedures and Practices / All security for all procedures, electronic or other, used by the department (e.g. Passwords, user access, filing, information management) / Rating Scale B / 2% / 75% / 0%
Design and Implementation of Department specific Policies and Procedures / All policies and procedures identified have been designed and implemented / Rating Scale B / 2% / 75% / 0%
Implementation of The Property’s Policies and Procedures / All Property Policies and Procedures have been implemented / Rating Scale C / 2% / 100% / 0%
Project Implementation / Project Plan prepared – updated costs reported / Rating Scale B / 2% / 75% / 0%
Recruiting, hiring and supervising staff / Recruitment of Black Staff, 360 degree feedback / Rating Scale A / 2% / 75% / 0%
Effective procedures in place to maximise The Property’s reimbursements using the ……… System / Reimbursements to increase monthly; to reach R… at…….200????? / Rating Scale C / 2% / 100% / 0%
Housekeeping / Tidiness of Department/ Doors Windows closed in evening/ Filing up to date etc. / Rating Scale C / 2% / 100% / 0%
Positive Rating from Audit/Review / Rating> 75% / Rating Scale B / 2% / 75% / 0%
2 / Client Service Delivered/Teamwork / 15% / 0%
Completion of Tasks on the Action List / Tasks completed by deadline date / Rating Scale B / 3% / 75% / 0%
Proactively responding to Queries and Requests for assistance / Appraisal process performed by business manager / Rating Scale A / 3% / 75% / 0%
Effective use of Help Desk / Rating Scale B / 2% / 75% / 0%
MEASUREMENT CRITERA / Department Head
No / Responsibility / Measurement Criteria / Measurement / Weigh
ting / Target KPI / Actual KPI / Score
3 / Take full responsibility for the implementation and
Delivery of Service Level Agreement
Positive performance appraisals ratings from the management team, Professionals & Support Staff
Budget / Business Plans
Perform Needs Analysis
Business Plan
Budget workings / As agreed in the SLA’s that are signed off by …….. Date.
Date by which this was or needs to be performed
Performed for all users by …… Date
For budgeting purposes
Needs to be ongoing for other needs
Preparation and Submission of the FINAL Departmental Budget Workings in the required format by ……. Date.
Preparation and Submission of the final Budget workings in the required format by ……… Date. / Rating Scale A
Rating scale A
Rating Scale C
Rating Scale C
Rating Scale B / 3%
4%
8%
3%
1%
2% / 75%
75%
75%
75%
75% / 0%
0%
0%
0%
0%
0%
No
4.
No
5.
No
6.
No
7. / Responsibility
Strategic Planning
Cost Control / Creative & Innovative Solutions
Monthly Budgets vs. Actual Variance analysis
Reporting on cost savings.
Preparation and analysis of Debtors. Reporting & Resulting actions taken and or implemented
All orders/ payment > R1000 Preapproval before ordering by General / Business manager.
Responsibility
Reporting/ Communication…
On time submission of Reports as defined by the Operational Report Index on the internal network or Intranet set up by the financial controller.
Presentation and report back of Departmental activities and Finances at a monthly Management Meeting.
Effective Knowledge Management practises by the Owner/ General manager Ability to identify where management team’s training needs lie.
All emails and any written or verbal communications
Internally or externally needs to be of a required standard. Proper written Language
Responsibility
Training /Coaching of users
Coaching and training of Department employees
Implementation and Delivery of basic training to the end users
Tracking of training implemented ( to whom and what was trained )
Responsibility
Achievement of business Goals.
The property’s BEE Score Card
Recruitment and selection of black and other staff.
Use of black suppliers.
TOTAL
RATING SCALE A.
81%---100%
Outstanding Procedure exceptional level of work consistently acts as an informal leader, using personal expertise encourages the improvement of client service delivered.
61%....80%
Exceeds expectations. Surpasses everything that is expected in his job, on time and well above standard.
Totally reliable and dependable. Takes in initiative and rarely, if ever requires supervision.
41%....79%
Meets expectations requirements of the job have been met on all levels. Independently applies all the required skills and knowledge to perform competently and provide consistent levels of output and client service.
21%....40%
Below expectations Generally capable of performing at the required level but performance is inconsistent and expectations are often not met. Supervision and guidance is often required.
0%...20%
Needs significant improvement/ Perform below required standard, Needing constant supervision and often making mistakes. Extensive formal training, on the job training as well as formal performance counselling necessary / Measurement Criteria
Actively being involved with the strategic planning of the property and takes ownership of their operational departments.
Reporting and Commentary in the required format, placed on the Intranet by e.g. Second Monday of the month, on all Departmental expenses.
Achieve Departmental cost savings of R……… for the year ( e.g. Stationary & IT consumables
Proactive steps taken to increase recoveries (e.g. A reduction of costs that need to be carried by the business.)
Order book system to be completed and signed off .any thing larger than the agreed upon amount.
Measurement Criteria
First Monday after the first Thursday of the Month.
Reports to be done in the stipulated format requested, accurate, complete, use of appropriate language and grammar.
Before the third Thursday of every month.
Review/ Report back done by the business manager. Quarterly.
Implementation vital
Compliance with Guidelines set by the Marketing dept.
Measurement Criteria
2 HOURS per employee per Operational Function per month.
Developed material supplied by
FISH—I (evaluated on relevance to the area of concern and up- to- dateness est.)
Two hours per employee per year to simply to confirm that all training given.
Is still relevant to the role and if it is still being applied.
Measurement Criteria
Actively contributes toward achieving an improved BEE Score card.
65% of staff recruited should be black.
…. % of suppliers used should be BEE Compliant.
RATING SCALE B.
81%-----100%
Outstanding task completed on time
Well above standard.
61%------80%
Exceeds expectation
Task completed on time.
41%------79%
Meets expectation requirements of the task has been met.
21%-----40%
Below expectation All of the task expectations were not met.
0----20%
Needs significant improvement
Requirements of the task have not been met. / Measurement
Rating Scale B
Rating Scale B
Rating Scale B
Rating Scale B
Rating Scale C
Measurement
Rating Scale C
Rating Scale C
Rating Scale B
Rating Scale A
Rating Scale B
Measurement
Traced on sign off sheet
Rating Scale B
If staff compliment = 100
2OO Hours will be needed to perform this function.
Measurement
Rating Scale B
Rating Scale C
Actual % spends.
RATING SCALE C
100%= Yes
0% = No. / Weighting
2%
12%
5%
2%
3%
2%
Weighting
20%
3%
5%
5%
2%
5%
Weighting
15%
5%
5%
5%
Weighting
10%
3%
3%
4%
100% / Target
KPI
75%
75%
75%
75%
100%
Target
kpi
100%
75%
75%
75%
100%
Target
KPI
75%
75%
200 hours
Target
KPI
75%
80%
10% / Actual
KPI
Actual
KPI
Actual
KPI
Actual
KPI / Score
0%
0%
0%
0%
0%
Score
0%
0%
0%
0%
0%
0%
Score
0%
0%
0%
Score
0%
0%
0%
0%