MANA 3318 Fall 2011 Exam 3 Review
Chapter 7 Stress and Well Being at Work
1. What is stress?
2. What are the four approaches to dealing with stress?
3. What is the stress response?
4. What are the work demands that give rise to the stress response?
5. What are the Role Demands that give rise to the stress response?
6. What does the Yerkes-Dodson law suggest about stress. ?
7. What are psychosomatic disorders?
8. What are the consequences of stress?
9. What is workaholism?
10. What are the symptoms of psychological distress?
11. What are the three major costs of organizational distress?
12. What is a hardy personality?
13. What is the focus of the three preventative stress management approaches?
14. What is the focus of the three individual preventative stress management approaches?
Chapter 9 Work Teams and Groups
1. What is the primary difference between a group and a team?
2. What are norms of behavior?
3. What is social loafing?
4. What are the benefits of organizations to both individuals and organizations?
5. What is the concept of loss of individuality and what are the results of its occurrence?
6. What are the five stages of the Tuckman model of group development?
7. What is the concept of punctuated equilibrium?
8. What is status structure?
9. What factors affect group cohesiveness?
10. What factors influence group effectiveness?
11. What is work team structure?
12. When are teams most appropriate in a work environment?
13. What are the team roles discussed in the text?
14.What is the emphasis often seen in a team-oriented work environment?
15. What are the two sets of social benefits available to team and group members?
16. What are the behaviors required for empowerment?
17. For successful CEO's, their peak performance years are usually at around?
Chapter 10 Decision Making by Individuals and Groups
1. What are examples of the two primary types of decision making?
2. What are the steps of the decision making process?
3. What are the characteristics of an effective decision?
4. What are the characteristic of the Rational and bounded rationality models?
5. What are the characteristics of an effective decision?
6. What is escalation of commitment and what are the most effective ways to deal with the
phenomena ?
7. What is brain lateralization and what does it accomplish?
8. What is Henry Mintzberg’s view of management decision making?
9. What are the factors that influence an individual’s decision making style?
10. What are the four stages of the creative process?
11. What is group think and what factors influence its development?
12.What is cognitive style ?
13. Compare and contrast the techniques for group decision making.
14. What is an expert system and how would it be used?