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MAN Service for greater efficiency in the fleet
n Reliable, high-quality service: repair and maintenance
contracts from MAN
n Sights set on the entire transport unit: MAN Service Complete
n Increase efficiency, ensure mobility: the MAN ServiceCard
Commercial vehicles from MAN are your reliable companion in the haulage business and master tough challenges day in, day out. Vehicle breakdowns are all the more annoying because they cost time and money. Accidents, breakdowns and improper maintenance are reasons for the truck ending up in a garage rather than at its scheduled destination. As a supplier of holistic transport solutions, MAN provides reliable support to its customers, also after the vehicle has been purchased. Tailor-made repair and maintenance contracts from MAN guarantee a long service life for the vehicle and minimise downtimes. Security against the uncertainties of day-to-day operation is something that is also offered by the MAN ServiceCard, which enables customers to improve efficiency and enhance mobility.
Higher levels of readiness for operation with service contracts from MAN
Proper maintenance and professional repair work increase the availability of a vehicle and prolong its service life. With repair and maintenance contracts from MAN, vehicle operators are always on the safe side: they can concentrate on their core business, while MAN deals with service. Depending on their requirements, customers can choose from four contracts offering various scopes of service. The Comfort service package comprises all regular servicing and includes, for example, the annual service plus oil change and replacement of filters. Also included in this package is the winter service. In addition to regular servicing, with the ComfortPlus contract MAN also deals with all statutory tests and inspections. The ComfortRepair package not only contains a service contract but also takes care of wear and tear repairs to the vehicle. The ComfortSuper contract is a real "don't worry" packager: it includes regular servicing with the statutorily required tests, wear and tear repairs to the engine, gearbox including clutch, chassis, steering gear and wheel suspension as well the brake and electrical systems. Moreover, the contract covers further services, such as the cost of towing, which will be borne by MAN up to an amount of €1,500. Additional services such as tyre service or the maintenance of bodies and attachments can optionally be added, depending on the type of contract.
With MAN service contracts, customers acquire financial-planning and accounting certainty and benefit from lower maintenance costs and greater operating reliability. Downtimes are minimised and personnel and management costs reduced. In addition, fuel consumption is reduced by means of optimal vehicle tuning. Added to which, professional MAN Service also increases the resale value of the vehicle because service and repairs are always carried out by specialists.
Service for the entire transport unit
In Service Complete, MAN Truck & Bus Deutschland GmbH offers customers complete servicing for the entire transport unit, i.e. vehicle and semitrailer or trailer and attachments. The scope comprises servicing, wear and tear repairs and work done under guarantee. Vehicle operators can rely on a comprehensive network of more than 150 MAN Service Complete outlets. All servicing work is done in accordance with the manufacturer's instructions using exclusively Genuine parts. Qualified personnel ensure that the work is done properly and to a very high standard of quality.
Thanks to the complete service, the repair and servicing of the entire transport unit can be carried out together during a single visit to the workshop. The expanded service competence of the MAN Service Complete outlets increases the level of readiness for operation of the customers' vehicles and decreases the downtimes of tractors and trailers. Moreover, the close-meshed network of Service outlets means that long trips to the workshop are a thing of the past and that less administrative effort is required.
Transparency and efficiency on the road with the MAN ServiceCard
MAN has joined forces with VW Leasing GmbH as the product provider to introduce the MAN ServiceCard in Germany. With its many functions, the fuel and service card not only ensures mobility but also enhances transparency in fleet management and increases fleet efficiency. As a universal means of payment it simplifies the day-to-day operation of vehicles, makes the complex exchange of currencies a thing of the past, and brings advantages in terms of interest and liquidity. With its extensive network of acceptance points independent of brand, the card ensures seamless service in 42 European countries plus unparalleled independence and flexibility. Not only that, but customers benefit from attractive terms to save money when refuelling. Alongside refuelling, the card can be used to pay tolls and fees for motorways, tunnels and bridges, for example.
The MAN ServiceCard also offers customers security against the uncertainties of day-to-day operations. In the event of a breakdown, it guarantees quick repair services around the clock via Mobile24, the MAN breakdown service for trucks and buses. Within the MAN Service network in Europe, maintenance and repair services, including spare parts, can be obtained quickly and easily on a cashless basis.
The settlement service, in combination with the online controlling and reporting system "FleetTRUCKS" ensures complete cost transparency for the entire fleet. All technical vehicle data, as well as all transactions settled using the MAN ServiceCard, are processed automatically in "FleetTRUCKS". This intelligent reporting tool saves fleet managers valuable time on evaluations and analyses. At the same time, they have a better overview of their fleets and greater transparency, allowing them to specifically control and, if necessary, to reduce costs. If desired, highly informative standard reports are sent regularly by e-mail to customers who want to process the movement data stored on their MAN ServiceCard in their own fleet management systems.
The Transport Efficiency Program by MAN Truck & Bus
The amount of transport and traffic on Europe's roads continues to rise. At the same time, the long-term dwindling of energy resources is making transport increasingly more expensive. As one of the world’s leading manufacturers of buses and trucks, MAN Truck & Bus makes an important contribution to the continued improvement of transport efficiency. MAN offers a comprehensive efficiency program to reduce total cost of ownership. Transport efficiency, consolidated in the fields of technology, service, the driver and future expertise, protects the environment and represents added value for our customers.
www.blog.transport-efficiency.com
The MAN Group is one of Europe's leading industrial players in transport-related engineering, with annual revenues of approximately €15.8 billion in 2012. MAN is a supplier of trucks, buses, diesel engines, turbo machinery and special transmissions and has around 54,300 employees worldwide. MAN's business areas are all leaders in their markets.
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