OANA STOICA

M: +32487192075 E: Address: Ghent, Belgium

PROFILE

Versatile and experienced Operations Manager with a track record of successfully delivering to meet business needs in busy demanding environments.

Manages day-to-day operations as well as diverse improvement projects aimed at improving business efficiency while driving up performance and quality.

Skilled at customer relationship management, with a sales background, focused on ensuring service excellence and commercial results.

SKILLS & EXPERIENCE

Operations: Define and implement operations & logistics within the frame of effectiveness, productivity and safety. Manage production inventories and levels.

Quality Assurance: Monitor and manage dedicated Quality KPI’s, with supporting documentation, consistently delivering to target.

Procurement: Liaising with suppliers and sub-contractors, managing bids, ensuring ongoing cost-efficiency.

Team Management: Experienced at organizing teams and work-flow, comfortable and credible in a technical environment. Train teams in business systems.

Customer Relationship: Managing effective communication with clients ensuring smooth running of accounts and issue resolution.

CAREER TO DATE

Crown Products& Services International LLC 2010-Present

Operations Manager

Overall responsibility for operations& logistics for Crown’s ArcelorMittal account.

Key Achievements:

  • Consistently achieve KPI’s year on year
  • Effectively managed seasonal staff resourcing to maintain cost effective and efficient operations in critical periods
  • Develop& manage data to update operations metrics in an inventory control& systems environment
  • Ensure quality of work and adherence to safety regulations and policies by employees and subcontractors
  • Represent the company at all government, accounting and other locations
  • Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.

Krka novo Mesto 2009 - 2010

Medical Representative

Key point of contact between pharmaceutical and medical companies and healthcare professionals, promoting product awareness, answering queries, providing advice and introducing new products.

Key Achievements:

  • Liaise with and persuade targeted doctors to prescribe the company’s products utilizing effective selling skills and performing cost-benefit analysis
  • Arrange appointments with doctors, pharmacists and hospital medical teams, which may include pre-arranged appointments or regular 'cold' calling
  • Make presentations to doctors, practice staff and nurses in GP surgeries, hospital doctors and pharmacists in the retail sector
  • Organize conferences for doctors and other medical staff

Walgreens Boots Alliance 2008 – 2009

Medical Sales Representative

Provide medical information and product samples to physicians & pharmacists and monitor prescribing patterns of physicians in a given geographic territory.

Key Achievements:

  • Service existing accounts, obtains orders and establish new accounts
  • Prepare proposals, presentations and sales contracts for pharmacists
  • Build positive trust relationships to influence targeted group in the decision making process
  • Provide training to new sales employees

RCS&RDS 2006 – 2008

Team Leader Digital TV

Supporting the sales team in attaining the monthly as well as annual targets, operating with management and clients to determine business requirements.

Key Achievements:

  • Support the sales team to achieve the targets and determine, together with the clients and the management, the business requirements
  • Maintain good relationships with the clients, distributors and sales agents
  • Implement the digital television service in rural areas
  • Participate in the selection process of sales agents

Yellow Pages 2005- 2006

Advertising Area Sales Representative

Sell space to companies that want to advertise their products in Yellow Pages business guides.

Key Achievements:

  • Obtain and study information about clients' products, needs, problems, advertising history and business practices to offer effective sales presentations and appropriate product assistance
  • Determine advertising medium to be used and prepare sample advertisements within the selected medium for presentation to customers
  • Prepare and deliver sales presentations to new and existing customers to sell new advertising programs and to protect and increase existing advertising

EDUCATION & PROFESSIONAL DEVELOPMENT

Dale Carnegie Institute 2016

Dale Carnegie Certification

Chartered Institute for Personnel& Development 2011

Human Resources Management

Danubius University 2009

Master Degree, Business Administration

Bucharest University 2000 – 2004

Foreign Languages

Languages

Fluent in English, Romanian, Spanish, French, Dutch

Affiliations

Member of Professional Women International (PWI), Brussels

Skills

Creative problem-solving

Result-oriented

Empathetic

Resilient