CURRICULUM VITAE
Updated: 8/19/16
LONN D. McDOWELL, MHA, FACHE, FACMPE
WORK ADDRESS:Department of Surgery
University of Florida
PO Box 100286
Gainesville, FL 32610
352-265-0646 – office
352-265-0701 – fax
EDUCATION:MHA - Master of Health Administration8/2000 – 8/2002
University of Florida, Gainesville, FL
BS - Bachelor of Science, with honors1/1990 – 8/1994
University of Florida, Gainesville, FL
CERTIFICATIONS:
Fellow American College of Healthcare Executives12/2014 – present
Fellow American College of Medical Practice Executives11/2002 – present
PROFESSIONAL EXPERIENCE:
UNIVERSITY OF FLORIDA, DEPARTMENT OF SURGERY – Gainesville, FL
3/2014 – present
Organization:Surgical Department within the University of Florida College of Medicine consisting of six surgical divisions, 60+ Faculty, 60+ Residents/Fellows and 120+ Staff.
VICE CHAIR & DIRECTOR for ADMINISTRATION
Responsibilities:Overall Operational management of Department’score missions of Patient Care, Education and Research and overall financial management of $47M budget consisting of unrestricted and restricted funds.
NAVIGANT CONSULTING, Inc. – Tampa, FL office
9/2010 – 3/2014
Organization:National consulting company (Healthcare Division) providing Practice Management, Revenue Cycle Management, Business Intelligence, Consulting Solutions and Ambulatory Surgery Center Solutions to hospitals, health systems and physician organizations.
DIRECTOR/PROJECT MANAGER6/2013 – 3/2014
Academic Medical Center (Confidential), Detroit, MI – Fulltime Performance Improvement
Initiative
Organization:Hospital-owned, multi-specialty physician practice composed of 1,000 providers, 5,000 support staff, 36 office locations, full range of outpatient diagnostic testing and a $768 Million annual budget.
Responsibilities:Manage onsite consulting staff during a 12 month engagement to attain a $35 Million financial improvement run-rate.
CHIEF OPERATING OFFICER4/2011 – 6/2013
Queens-Long Island Medical Group, Long Island, NY – Fulltime Practice Management assignment through Navigant Consulting
Organization:Multi-specialty physician practice composed of 300 providers, 1,200 support staff, 19 office locations, full range of outpatient diagnostic testing and a $300 Million annual budget.
Responsibilities:Ultimate oversight and management of Human Resources, Facilities, Credentialing, Biomedical Equipment, Ancillary Services and Operations of all 19 office locations.
Achievements:
-Raised 2011 Net Corporate Income of $7.3M to a Net Corporate Income of $16.4M in 2012.
-Decreased Overhead percentage from 65.3% in 2011 to 62.0% in 2012.
-Turned a 2010 Net CorporateLoss of -$13.8M into a 2011 Net Corporate Gain of +$7.3M (a $21.1 M turnaround).
-Substantially improved patient access metrics:
- Increased Pediatric 3rd available appointment access by 90.32%
- Increased Adult Medicine 3rd available appointment access by 52.77%
- Increased Specialist 3rd available appointment access by 9.64%
- Decreased patient waiting room times by 33.81%
- Decreased patient no show rates by 20.45%
- Increased overall patient satisfaction by 5.12%
- Increased telephone answer percentage by 2.15%
-Right sized corporate and medical center administrative staff for a savings of $1.4M/year.
-Renegotiated healthcare benefits for union employees resulting in a savings of $969K/year.
-Right sized physician workforce saving $938K/year.
-Right sized laboratory draw stations at 8 of 19 medical offices saving $800K/year.
-Instituted employee benefits cost share model for non-union employees saving organization a total of $716K/year.
-Renegotiated biomedical maintenance agreements to save $421K/year.
-Renegotiated Radiology and Ultrasound maintenance agreements saving organization $220K/year.
-Renegotiated corporate office leases to save a total of $192K/year.
-Instituted internal patient satisfaction survey process to save $178K/year over previous external solution and to generate $1M/year in incentive revenue.
-Replaced external patient appointment reminder system with internal solution to save organization $62K in the first year and $132K per each subsequent year.
DIRECTOR9/2010 – 3/2014
Responsibilities:Provide project management services within the Practice Management Division.
Short-Term Projects (< 2 Months in Length):
-Project Improvement assessment of hospital-owned/leased medical practices (Akron, Ohio).
-Feasibility assessment of hospital-owned Management Services Organization for cardiology practice integration project (Winchester, Virginia).
-Financial and operational assessment of a hospital-owned cardiology practice consisting of 70+ FTE physicians (Atlanta, Georgia).
-Financial and operational assessment of a hospital-owned multi-specialty practice consisting of 200+ FTE physicians (Atlanta, Georgia).
-Hospital-employed physician compensation analysis for 500+ FTE physicians (Roanoke, Virginia).
-Hospital pay-for-call (restricted and unrestricted) compensation analysis for 20 different specialties (New Brunswick, New Jersey).
-Pre-hospital purchase financial and operational assessment of three different cardiology practices with a combined total of 28 FTE physicians (Augusta, Georgia).
-Central Business Office (CBO) performance assessment for a cardiology practice with 25+ FTE physicians (Evansville, Indiana).
CARDIAC & VASCULAR INSTITUTE
fkaINTERVENTIONAL CARDIOLOGISTS of Gainesville, PA – Gainesville, FL
12/2000 – 9/2010
Organization:Group physician practice composed of 10 Cardiologists (8 interventional, 1 electrophysiologist, 1 non-invasive), 3 Mid-Level Providers, outpatient diagnostic testing capabilities (cath lab, nuclear, 64-slice CT, echo, vascular, ABI, EECP, pacer), two office locations and 50+ support staff FTE’s.
CHIEF EXECUTIVE OFFICER
Responsibilities:Ultimateresponsibility for the successful management of Finances (annual budget of $14M), Human Resources, Planning and Marketing, Informational Technology, Risk Management, Governance and Business /Clinical Operations.
Achievements:
-Practice named a “Better Performer” in the finance category of the “MGMA Performance and Practices of Successful Medical Groups.”
-Managed the construction of a brand new 22,000 sq.ft. facility with its own cath lab and substantially expanded ancillary services.
-Opened a very successful satellite office and additional outreach clinic.
-Negotiated two different exclusive Provider Service Agreements (PSA’s) with two different healthcare facilities.
-Managed the implementation of a successful Electronic Health Record system.
-Recruited 6 cardiologists (5 Interventional and 1 EP).
-Successfully managed/negotiated the departure of 4 partner physicians (3 of which were considerably contentious).
-Negotiated the successful return of a 64-slice CT camera before the end of its lease.
NEUROLOGICAL ASSOCIATES – Ocala, FL
1/1999 – 12/2000
Organization:Group physician practice composed of 3 Neurologists, outpatient diagnostic testing capabilities and 16 support staff FTE’s.
PRACTICE ADMINISTRATOR1/1999-12/2000
Responsibilities:Ultimate responsibility for the successful management of Finances, Human Resources, Planning and Marketing, Informational Technology, Risk Management, Governance and Business /Clinical Operations.
Achievements:Successfully managed the practice, improving its financial and operational performance, in spite of immense inter-partner turmoil.
MUNROE REGIONAL HEALTH SYSTEM, Inc. - Ocala, FL
5/1996 – 12/1998
Organization:An integrated healthcare delivery system composed of a 323-bed acute care facility, related ancillary services and a medical staff of 300+ providers.
MANAGED CARE COORDINATOR3/1997 – 12/1998
(promoted from position below)
Responsibilities:Managed external system-wide managed care functions, via messenger-model Physician / Hospital Organization, physician recruitment and contracting, credentialing, internal facility / ancillary contracting, performance tracking, quality assurance.
Achievements:Successfully created and managed a PHO that had substantial negotiating power and market influence.
HEALTH SERVICES LIAISON5/1996 – 3/1997
Responsibilities:Marketed hospital and ancillary services to medical staff physicians and staff, liaison between health system administration and medical staff ensuring continuity of care.
Achievements:Continually surpassed marketing goals and increased staff physician utilization of health system ancillary services.
AMERICAN CANCER SOCIETY, Florida Division, Inc. – Holly Hill, FL
8/1994 – 1/1996
Organization:A national nonprofit organization formed to help prevent and diminish the detrimental effects of cancer.
AREA PROGRAM DIRECTOR8/1994 – 1/1996
Responsibilities:Managed cancer education / prevention programs for two counties (population over 400,000), directed cancer-related continuing medical education programs (CME and CEU) for local medical professional community, managed marketing and legislative initiatives.
Achievements:Continually surpassed all education/prevention program goals.
TEACHING EXPERIENCE:
UNIVERSITY OF FLORIDA – Gainesville, FL
1/2005 - present
Organization:College of Public Health and Health Professions
Department of Health Services Research, Management & Policy
ADJUNCT INSTRUCTOR8/2016-12/2016
Responsibilities: Teaching a 1-credit hour Professional Skills Seminar to Masters of Healthcare Administration students.
ADJUNCT INSTRUCTOR1/2016-5/2016
Responsibilities: Taught a 3-credit hour Healthcare Human Resources Management class to Masters of Healthcare Administration students.
ADJUNCT INSTRUCTOR8/2015-12/2015
Responsibilities: Taught a 1-credit hour Professional Skills Seminar to Masters of Healthcare Administration students.
ADJUNCT INSTRUCTOR1/2015-5/2015
Responsibilities: Taught a 3-credit hour Healthcare Data Analytics IIclass to Masters of Healthcare Administration students.
ADJUNCT INSTRUCTOR1/2005-5/2010
Responsibilities: Taught a 3-credit hour Healthcare Human Resources Management class to Masters of Healthcare Administration students.
PUBLICATIONS & PRESENTATIONS:
McDowell, L.D., Tingberg, A.V. (2015). “Surgery Coordinator Benchmarking.”Presented to Association of Academic Surgical Administrators via Webinar.
Buckio, J., Collins, S., Conley, M., McDowell, L.D., Price, S., Swiatek, A., Turner, K. (2015) “Faculty Compensation Plans.” Presented to Association of Academic Surgical Administrators via Webinar.
Behrns, K.E., McDowell, L.D. (2014). “Remodeling a Department.” Presented at Association of Academic Surgical Administrators Annual Meeting in San Francisco, CA.
McDowell, L.D. (2014). “Surgery Financial Business Planning.” Presented at the Association of Academic Surgical Administrators Annual Meetingin San Francisco, CA.
McDowell, L.D. (2014). “Telemedicine in the Healthcare Delivery System.”Moderator at the American College of Healthcare Executives conference at the University of Florida.
Lawton, J., McDowell, L. D. (2013). “Keeping IT in the Loop: Aligning Goals Across Departments.”
Presented at the Healthport Health Information Management Summit.
Lawton, J., McDowell, L. D. (2013). “Planning for Audits: Why Process and Procedures are Necessary.”
Presented at the Healthport Health Information Management Summit.
Lawton, J., McDowell, L. D. (2013). “ROI & Breach: Reducing Your Risk in a Digital World.” Presented
at the Healthport Health Information Management Summit.
McDowell, L. D. (2013). “Life After Fellowship.” Presented to Cardiology Fellows at the University of
Florida.
McDowell, L. D., Marino, T. S. & Sinks, A. M. (2013). Operations Playbook Scores Practical and Strategic
Value.Group Practice Journal.American Medical Group Association. June 62(8).
VOLUNTEER & ORGANIZATIONAL INVOLVEMENT:
University of Florida
Member, Student Petitions Committee2015 – 2018
University of Florida, College of Medicine
Member, ERVU Subcommittee of the EFAC2014 – 2015
Member, Payer Committee2014 – present
Staffing Subcommittee of the EFAC2014 – present
Association of Academic Surgical Administrators
Board Member, Southern Region Representative2015 – present
Member2014 – present
Member, Webinar Educational Committee2015 – 2016
Member, Advocacy Committee2014 – 2015
Member, Education Committee2014 – 2015
Member, Finance Committee2014 – 2015
Member, New Administrator Committee2014 – 2015
Member, Sponsorship Committee2014 – 2015
American Cancer Society, North Central Florida2014 – present
Chair, Volunteer Leadership Board2016 – present
Vice Chair, Volunteer Leadership Board2015 – 2016
Member, Volunteer Leadership Board2014 – present
Member, Making Strides Against Breast Cancer Committee2014 – present
Chair, Advocacy Committee2014 – 2015
Vice Chair-Income, Making Strides Against Breast Cancer2014 – 2015
American Society for Quality
Member2013 – 2014
American College of Healthcare Executives
Member2010 – present
American College of Medical Practice Executives
Member2001 – present
Member, Professional Papers Committee2010 – 2012
Member, University Relations Committee2008 – 2010
Member, Examinations Committee2005 – 2008
Writer, Objective Question Portion of Board Cert. Exams2004 – 2008
Examiner, Essay Portion of Board Cert. Exams2003 – present
Medical Group Management Association
Member2001 – present
Content Developer, Essentials: Group Practice Management2005 – 2006
North Central FL Healthcare Executives
Member2002 – 2004
North Central Florida Health Planning Council
Board Member1997 – 2001
Member, Administration Committee2000 – 2001
Member, Nominating Committee1998 – 1999
Political Education Committee, MRMC
Co-Chairman1996 – 1997
HMO Consumer Group, MRMC
Member1996 – 1997
Toastmasters International
Member1996 – 1997
Volusia County Schools Health Education Advisory Council
Advisor1994 – 1996
Flagler Health, Alcohol & Drug Education Committee
Advisor1994 – 1996
Congressional Action Committee, Chamber of Commerce
Member1994 – 1996
American Cancer Society
Intern, 1994 – 1994
AWARDS:
Excellence in Teaching Award, University of Florida MHA Program2016
International Who’s Who of Professional Management1997
Recognition of Exemplary Service and Attitude, MRMC 1996 & 1997
Hall of Fame Inductee, University of Florida1995
1