LOGIQC QMS QUICK–START GUIDE

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LOGIQC Quality Management System

User Quick-start Guide

CLOUD BASED / STANDARDS COMPLIANT / TASK MANAGEMENT / COLLABORATION

This user manual is a compilation of the material available on the LOGIQC helpdesk. Access the helpdesk at or by clicking on the support link in your LOGIQC system.

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LOGIQC QMS QUICK–START GUIDE

How LOGIQC meets business requirements

The LOGIQC Quality Management System™ is a cloud-based task management enginefor managing quality, safety, risk, compliance and business improvement.

LOGIQC can be configured to include up to 13 registers to manage business processes for governance, document management, quality, compliance, service improvement and managing adverse events.

Governance and Document Management / Quality, Compliance and Service Improvement / Reporting and managing events
Risk Register / Audit Register / Incidents Register
Document Register / + / Compliance Register / + / Feedback/complaints Register
Contracts Register / Licensing/Credentialing Register / Repairs Register
Supplier Register / Training Register
Improvement Register
 Records/Evidence Register 

Full utilisation of the LOGIQC register suite can assist Company Name to:

  • Comply with quality standards and regulatory requirements.
  • Meet reporting obligations.
  • Mitigate risk of non-compliance with corporate and clinical governance requirements.
  • Reduce risk relating to managing adverse events.
  • Drive continuous improvementin service delivery.
  • Improve communication across staff and teams.
  • Ensure clarity of staff and management accountabilities and responsibilities.
  • Minimise time and cost required to prepare for external certification/accreditation processes.

LOGIQC is designed for compliance with a wide range of quality standards including: ISO 9001 Quality Management Systems; ISO 31000 Risk Management; RNZCGP Standard for New Zealand General Practice; and NZS8151-2004 Accident and Medical Clinic Standard; and the Australian National Safety and Quality Health Service Standards.

LOGIQC Registers

The following table describes how LOGIQC’s registers could apply to the business requirements of Company Name:

LOGIQC Register / Business purpose
Risk Register / -Identify known risks and demonstrate existing controls
-Rate risks against SAC levels in accordance with external agencyrequirements
-Set and track risk treatment and mitigation tasks
-Track and report on occurrences of risk across the business
-Manage business in accordance with ISO 31000 requirements
Document Register / -Maintain a central library of approved documents such as policies, procedures, and forms in accordance with ISO 9001 requirements
-Provide easy access to documents for staff across the business including multiple sites
-Receive reminders about and delegate tasks for document review
Records/Evidence Register / -Automatically compiles a list of all evidentiary documents added to the system
-Demonstrate evidence of outcomes to external auditors in accordance with ISO 9001 requirements
Contracts Register / -Maintain a central library of contracts such as supplier contracts/agreements, funding contracts, and staff employment contracts
-Receive reminders about and delegate tasks for contract review and renewal
-Link tasks to contracts to manage reporting or other compliance obligations
Audit Register / -Create a schedule of internal and external audits in accordance with ISO 9001 requirements
-Track and report on upcoming and overdue audits
-Create related audit recommendations and improvement actions
-Attach related audit reports and evidence of audit outcomes
Improvement Register / -Report issues and suggest improvements or corrective actions
-Document root cause analysis and actions arising in accordance with ISO 9001 requirements
Incidents Register / -All staff access to simple and quick incidentreporting
-Delegate and track actions to respond to incidents
-Create related improvements or corrective actions
-Report on notifiable incidents for external agency reporting
Feedback/complaints Register / -All staff access to simple and quick complaints and client feedbackreporting
-Delegate and track actions to respond to complaints
-Create related improvements or corrective actions
Compliance Register / -Create a schedule of recurring tasks to manage corporate and clinical compliance
-Track and report on upcoming and overdue tasks
-Attach related reports and evidence of task completion
Licensing Register / -Schedule staff licenses and credentialing checks
-Upload related certificates
Training Register / -Schedule staff training
-Upload related certificates
Repairs Register / -All staff access to simple and quick reporting on faults with equipment or plant
-Delegate and track actions to respond to issues
-Upload related documentation as evidence
-Create related improvements or corrective actions
Supplier Register / -Create and manage a list of approved suppliers or contractors to your business
-Receive reminders about and delegate tasks for supplier performance review

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LOGIQC QMS QUICK–START GUIDE

How does LOGIQC work?

LOGIQC comprises four workflows that act as built-in business rules about how to manage the business processes:
Governance and Document Management

  1. Documents and Suppliers
  1. Contracts and Risks

Quality, Compliance and Service Improvement

  1. Audit, Compliance, Training, Licensing and Improvement

Reporting and Managing Events

  1. Incidents, Feedback and Repairs

Login

  1. Open your Internet browser (eg. Internet Explorer, Google Chrome or Safari) and go to

Note: using ‘www’ in the address will take you to the wrong page.

  1. Enter your user name and password, and click log in.


Updating your password

  1. After logging in, click on the My profile link on the top right hand side of the screen.
  2. Type a password into the Password field and click save. Remember to keep a record of your password in a safe location.
  1. If you’ve forgotten your password go to the login screen and click on ‘Forgot your password?’

Accessing LOGIQC Helpdesk

There are two ways to accessthe LOGIQC helpdesk:

  1. Log in and click or go to

Submitting a support ticket

  1. Log in andclick the ‘support’ link at the bottom of the screen

Accessing Documents

  1. Log in and click on Documents.
  2. Click on the document icon in the File column.
  1. The 10 documents you use most frequently use will be accessible straight from your task box.
  2. Clink on the document link to download the document immediately.

Reporting an Issue

  1. Log in and click on an option from the Quicklinks box.
  1. Complete the form shown and click save to send the issue to the staff authorised to manage issues.

Doing aTask

  1. Log in and click on the Description link to review the instructions and carry out the task.

The table below shows the types of tasks you may get depending on your permission levels in the system eg if you are an approval officer or action officer.

Action tasks (All users can get these)

Task: / Why you are receiving this task: / What you have to do:
Action / You are the Action Officer for a task / Click the task link and follow the instructions provided on the action form.
Review / You are the Action Officer for a task / Click the task link and follow the instructions to review a document/ supplier.
Redo action / You are the Action Officer for additional work on a task / Click the task link and follow the instructions to carry out further work on the task provided on the action form.
Redo review / You are the Action Officer and have asked to carry out additional work on a task / Click the task link and follow the instructions to carry out further work on the document or supplier review.
Attend meeting / You are a participant in a scheduled staff meeting. / Attend the team meeting. Click on the task link to review tasks relevant for the meeting. This item will disappear when a manager confirms that meeting has occurred or has been cancelled.

Approval tasks (Only Approving Officers can get these)

Task: / Why you are receiving this task: / What you have to do:
Approve for action / An issue has been reported and you are the Approving Officer. / Click the task link and decide if action is required, who will be responsible and what needs to be done.
Approve for review / A document or supplier is due for review and you are the Approving Officer. / Click the task link and decide who will be responsible to review the document/supplier and when the review should be completed by.
Manage contract / A contract is approaching review date and you are the Contract Manager. / Click the task link and decide how to manage the contract.
Approval / You are the Approving Officer to sign off a task / Click the task link, review the action carried out by the action officer and approve the task or request further action.
Approve review / You are the Approving Officer to sign off on a document or supplier review / Click the task link review action carried out by the action officer and approve the task or request further action.

Meetings

The Meetings Register displays a list of all current and recent tasks relating to a particular team or staff group. It will send reminders to staff to attend team meetings.

My Meetings

The My Meetings tab shows all meetings that you are a participant in. You will receive emails to attend these meetings.

All Meetings

The All Meetings tab shows all LOGIQC meetings that have been scheduled across the organisation.

Quality Agenda items report

Click on a meeting name to open the Quality agenda items report.

This report shows all current tasks relating to a team or staff group as well as those that are coming up and those that have been closed in the last 30 days. Tasks due up to 365 days in the future can be seen by adjusting the See last & next drop down field (not available to the 'staff' permission level).

Use this report to monitor tasks that need to be done. Click on the ID# hyperlink to go directly to the task.

Contacts

The Contacts Register displays contact details all staff system users, corporate contacts and contractors and suppliers.

Business Contacts

The Business contactstab displays the all active contactsthat are not staff/system user contacts.


Tip: to create Contact type categoriesrelevant to your organisation to improve the usefulness of filtering on the Contact type column.

Staff Contacts

The Staffcontactstab displays the all active system user contacts.

Tip: to ensure that staff system users are assigned to their line managerso that the register can show line managementaccountability.To do this, the manager should open their profile and select the staff they manage, click add and save.

Reports

LOGIQC features a range of reports showing statistics about user of the registers. Click on Reports and select the relevant register.

Select the report type and the date range that you want to report on

Click ‘view report’ to refresh the screen and run the report

Explore the available report types and they will vary across the registers. The report type with the greatest amount of information is the ‘closed in period’ report. In this report LOGIQC can provide information of response and close-out times.

Reports can be exported to PDF or Excel format by clicking the icon.

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