LOCUM SERVICES ROLE DESCRIPTION – Front line service delivery
Hourly Rate will be in accordance with Depaul UK’s current Locum Services hourly rate of pay. January 2015 - £9.68 per hour (Regional), £11.48 per hour (London)
Whilst providing a Locum Service the worker will work under the direction and guidance of the Service Manager
You normally provide the services at Depaul UK premises in the Region in which you were screened.
An Enhanced DBS disclosure is required for any person providing Locum Services, as any shifts covered on an ad-hoc basis, will be directly working with young vulnerable adults.
SUMMARY OF JOB
To provide cover on an ad hoc basis, in the absence of permanent staff, to a range of accommodation Services in the Region.
Your role is to provide quality support to residents and undertake a range of support, housing management and administration duties.
Key Deliverables
- Main tasks- Accommodation
- To be a temporary member of a team providing accommodation and support for young people.
- To ensure a safe and secure environment and to maintain high standards of care and support within the Service.
- To ensure the smooth running of the Service, implementing house rules and organisational policies / procedures as required.
- To liaise and advocate with outside agencies e.g. Local Authorities, Benefits Agencies, Referral Agencies, neighbours and members of the local community and other statuary and voluntary agencies as appropriate, and to maintain good working relationships and high standards of customer care.
- To assist with liaising with the DSS, local authority and other statutory bodies or agencies with particular regard to benefits and appropriate employment/youth training.
- To work with all residents and to win their trust and respect, dealing with difficult or problematic situations in a sensitive and supportive manner and recording meetings and incidents appropriately.
- To ensure all quality assurance policies and procedures are adhered to.
2.Service Delivery - Nightstop
2.1 To maintain an efficient referral, assessment and placement system in order to maximise service potential
2.2To assess the needs of service users through one to one contact and joint working with other agencies.
2.3 To arrange the provision of host accommodation and transport to the accommodation
2.4To ensure that all service users are made to feel welcome and safe
2.5To arrange provision of support services for all service users if these are not already in place
2.6To actively seek service user feedback on the provision of Depaul UK services
3.Service Delivery – Positive Pathways out of Homelessness
3.1To maintain an efficient referral and assessment process, including for self referrals
3.2To assess the needs of service users through one to one contact and joint working with other agencies
3.3To support the delivery of weekly wellbeing and drop-in sessions as scheduled at the project
3.4To sign-post, advocate, and ensure service users gain access to support agencies relevant to their needs
4.Volunteers
4.1 To advise volunteers on health and safety issues and good working practices.
4.2To monitor volunteer practice to ensure that volunteers carry out their duties within the confines of the role and address any deviations from policy and procedure.
4.3To arrange payment of volunteer expenses and allowances.
4.4To ensure that all volunteers are made to feel safe, supported and valued
5.Team work
5.1While on shift, you will work with other members of staff or volunteers. You will be expected to make decisions consistent with those of other Service workers, as agreed by the Service team.
5.2To hand over to the Service worker on duty on the following shift.
5.3To support the Service worker you take over from at the end of their shift.
5.4If required, to participate in regular team meetings as directed.
6.The Building
6.1To ensure that the Service is clean and safe and to encourage the residents to take some responsibility for the cleaning of communal areas and their rooms.
7.Administration
7.1To maintain written records to include the log book, diary, residents’ files and any monitoring information as appropriate.
7.2To ensure that any repairs and maintenance issues are reported and logged in order to ensure the safety and security of the building.
7.3To carry out any other administrative tasks as may be required to ensure the smooth running of the Service.
8.Finance
8.1To collect accommodation charges and service charges from residents, and to maintain written records of payments.
8.2To take responsibility for petty cash whilst on shift, and hand over all cash plus related documents at the end of shift.
9.General
9.1If required, to attend training days, conferences and any other meetings as may be arranged by the Service Manager.
9.2To be involved with the Service team in the collation and preparation of reports, statistics on computer, and other papers, which may be required by the Area Director.
9.3To receive and show visitors round the Service.
9.4To adhere to all Depaul’s policies, particularly those relating to Health and Safety, child protection and protection of vulnerable adults and Confidentiality; to contribute to the effective implementation of Depaul’s Diversity and Equality Policy as it affects both Depaul UK and its work with the residents.
9.5To deal with any other tasks commensurate with the needs of the Service.
9.6To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of Depaul UK
ROLE SPECIFICATION
This role specification sets out the various criteria which are essential or desirable for a person providing Locum Service Worker Services and by which we will assess your application. When completing your application form please address all the points below.
- Experience
- Experience in the homeless field, either as a service worker or as a volunteer.
- Experience of empowering young people.
- Knowledge
- Knowledge of the support needs of young homeless people and how they might best be met.
- Knowledge of statutory and voluntary resources available to homeless people.
- Skills / Qualities
- Good listening / writing and communication skills.
- An ability to make quick assessments of the needs of young people.
- An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour.
- An Ability to maintain accurate rent and petty cash records.
- Attitudes
- Respect for the values and ethos of Depaul UK.
- A commitment to high quality standards of service to young people.
- Commitment to working in a manner which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one suffers from discrimination.
- Commitment to helping promote an environment which has the highest regard for the Health and Safety of others.
5Locum Worker Services
Depaul UK will have no obligation to offer any work whatsoever and Locum Workers are under no obligation to accept work if it is offered. There is no requirement that Depaul UK offer, or that a Locum Worker accepts, a fixed or reasonable amount of work within any period.
Vincentian Values
The Depaul Group began in the UK in 1989 at the initiative of the late Cardinal Basil Hume, as a response to the needs of the growing numbers of homeless people on the streets of London.
Vincentian values are at the heart of what we do, they focus on:
- A commitment to rights and responsibilities
- A focus on putting our words into action
- Taking a wider role in civil society
- A belief in the potential of people
You can read more about St Vincent Depaul, Depaul UK and Depaul International on our website.
THE DISCLOSURE & BARRING SERVICE – DISCLOSURE
Depaul UK aims to promote equality of opportunity for all with the right mix of talent, skills and potential. Depaul UK welcomes applications from diverse candidates. Criminal records will be taken into account for requirement purposes only when the conviction is relevant.
As Depaul UK meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013) by SI 2013 1198’. All applicants who are offered employment will be subject to a criminal record check from the Disclosure & Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.
This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.
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