Location: Eastbourne with East Sussex County Wide Travel

Job Title RELIEF Warehouse Assistant

ZERO HOURS CONTRACT

Responsible to: Van Driver / Warehouse Manager

Purpose: Support the Van Driver and Warehouse manager with daily warehouse duties, van duties, stock collections, serving customers and deliveries as required

Hours: hours as required on a weekly rota basis. Will involve early morning work from 7.00am and weekend/Sunday working.

Salary: £6.50 per hour + holiday pay multiplier = £7.13 per hour. Holiday and Bank Holiday pay is applied to the hourly rate so no holiday accrued.

Please Note: This role requires a certain degree of strength as it will include lifting furniture items, collecting bags from the road side and delivering goods.

Duties and Responsibilities

As directed by the warehouse manager your role is to support with the following duties as required.

General Warehouse Duties

· Assist with receiving stock into the warehouse

· Assist with moving and organising stock across the warehouse and other Age UK East Sussex venues as required

· Help to sort and prepare stock as required

· Maintain warehouse standards and complete all paperwork accurately

· Help to maintain health and safety across the warehouse

· Assist with warehouse cleaning as required

Delivery & Collection Duties

· Work on the Age UK East Sussex Van

· Help to maintain van cleanliness

· Bag out stock donation bags as directed by the warehouse manager

· Collect donation bags as required

· Collect donated furniture and other items from people’s homes

· Deliver furniture and other items to customers homes

· Deliver and collect goods from Age UK East Sussex shops

· Follow safe working practices and manual handling standards at all times

· Follow the guidelines to collecting Furniture & Electrical Items at all times

· Maintain a friendly and polite service with all members of the public

· Wear Hi Vis jackets and safety boots at all times, use gloves as required. You are responsible for your own safety and the safety of the public around you at all times. Observe your working environment and minimise the risks to yourself and others.

Customer Service Duties – after additional training

· Greet customers as they enter the retail areas

· Offer support

· Sell items to customer following standard procedures

· Process sales through till and Streamline following all cash handling procedures

· Book deliveries and collections following standard procedures

· Provide great customer service at all times

General

· Attend supervision and appraisals with line manager. Work with other Age UK East Sussex staff and volunteers to ensure effective working relationships are created and equal opportunity policies are adhered to at all times.

· Help to maintain Age UK East Sussex’s quality standards, currently ISO 9001 and Quality Counts across the operation.

· Be available to provide cover at other venues as required and undertake any other reasonable duties.

Uniform

· You will be issued with a uniform. This must be worn at all times on duty in full. It is your responsibility to clean and maintain the uniform. Any losses / damage may be charged.