Escalation List

Local Number Portability (LNP)

Voice Activation Center (VAC)

General Contact Information
Issue / Title / Contact # / Notes
Concurrence Request / Voice Activation Center
(VAC) 8am-8pm / / For concurrence requests please send an email to address indicated.
Response time to this mailbox is 2 hours. If a response is not received, please proceed with this escalation list.
Loss of Dial Tone / Wholesale Service Center
(WSC) 8am-5pm / Customer Service Rep
866-925-8971
Option 1 – LSR / If a response is not received within 2 hours, please proceed with the Wholesale Service Center escalation list.
Voice Activation Center
(VAC) 5pm-8pm /
Customer Service Maintenance Center (CSMC) 8pm-8am / 866-972-8220
Port In Requests / Wholesale Service Center
(WSC) 8am-5pm / Customer Service Rep
866-925-8971
Option 1 – LSR / To Port in (Between 8am to 5pm)
If a response is not received within 2 hours, please proceed with the Wholesale Service Center escalation list.
Voice Activation Center
(VAC) 5pm-8pm /
Escalation List
Person / Center Name / Title / Contact # / Notes
LEVEL 1
Deb Wall / Local Manager / 207-878-7045 - O
207-712-7818 - C / Wholesale customers only-- SPID ID Required
Felicia Baresel / Local Manager / 603-227-3841- O
207-215-8400- C / Wholesale customers only-- SPID ID Required
LEVEL 2
John Griffo / Manager / 802-863-0666 - O
802-881-4326 - C / LNPC Regional LNP
LEVEL 3
Diana Larose / Director / 207-797-1011 - O
207-712-5183 - C / Peer to Peer
Hours of Operation
Office / Monday – Friday / Saturday / Sunday
Voice Activation Center / 8:00 am – 8:00 pm / 8:00 am – 4:00 pm / Closed
Holiday Schedule
New Year's Day
Martin Luther King Day
President’s Day
Memorial Day
Independence Day / Labor Day
Veteran’s Day
Thanksgiving Day
Day after Thanksgiving Day
Christmas Day