Western Cape Government - Service Excellence Awards 2016
SERVICE EXCELLENCE AWARDS:
BEST BATHO PELE TEAM
Entry Form
CLOSING DATE: 14 JUNE 2016
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Western Cape Government - Service Excellence Awards 2016
SECTION 1
Name of Contact Person:Name of Provincial Department:
Postal address:
Physical address:
Email:
Phone: / Fax: / Mobile:
SECTION 2
Name of Nominee:Persal Numbers of Team members:
Name of Provincial Department:
Name of Component:
Nominated for Category: / Best Batho Pele Team:
This Category recognises a Team of Public servants working to provide effective services to citizens. The Team must display characteristics of a committed Team working together and cooperating or complimenting one another.
Note that no entry nominating an individual will be accepted in this category.
Postal address:
Physical address:
Email:
Phone: / Fax: / Mobile:
SECTION 3
Criteria / Evidence /Participation / Transparency / Committed / Responsiveness and Effective Team / Team visibility demonstrating commitment to citizen-centeredness and performance excellence through teamwork:
1. A well-organised, approachable, knowledgeable and professional team implementing services successfully;
2. Clear strategic goals and measurable indicators;
3. Achievements indicate high level of cooperation and teamwork;
4. Performance exceeds determined standards;
5. Enhance institutional performance;
6. Constantly conducts themselves in an ethical and professional manner;
7. Consistently upholds the Batho Pele principles in daily duties and has excellent understanding of Batho Pele principles;
8. Living out the Western Cape Government Core Values of Integrity, Accountability, Competence, Responsiveness, Caring and Innovation.
Required:
A. Motivation and Supporting Evidence:· Written motivation in terms of nr. 1 to 8;
· Testimonials and compliments from service recipients and colleagues; and
· Photos or clippings (magazines and newspaper articles) displaying any form of recognition.
B. Please provide motivation that supports your application for the Category you are entering (maximum 7 pages including supporting material e.g. letters, photos etc.).
C. Note that motivation and supporting evidence pertaining to 2015/16 (1 April 2015 to 31 March 2016) will be applicable.
D. Declaration and Signatures:
I / We agree that the information provided in this document and related supporting information is accurate and legally binding.
I /We agree to abide by the rules of the Service Excellence Awards.
Contact Person:
Full name/s
Signature:
Date:
Nominee:
Full name/s
Signature:
Date:
SECTION 4
Nominee’s Line-/Sub-Programme-/Programme Manager’s Decision:The Service Excellence Awards Entry Form content was perused and the nomination is approved / not approved.
Full Name and Signature:
Date:
General Information:
Introduction
In order to be successful, a Government is required to have a high performance ethos, a clear vision for the future, and a strategy on how it will achieve that vision. In the face of the aforementioned challenges, how Government performs its functions, duties and responsibilities is critical to its success. This introduces a qualitative element to the performance of its daily functions.
For the Western Cape Government (WCG), success means the effective and efficient delivery of its mandate so that it earns the acknowledgment of being the best-run regional government in the world, allowing the people of the Western Cape to live lives they value.
The Service Excellence Awards is a uniform approach to recognise excellence and will serve as escalation mechanism for future coordinated National Batho Pele Excellence Awards (NBEA) participation by the Western Cape Government. The theme of the WCG Service Excellence Awards is “Better Together Leading the Public Service to Higher Productivity".
Purpose
To entrench the professionalisation of the public service, recognise and reward excellence in the public service, acknowledge and encourage it and in exceptional cases, ensure it mature to greater heights of delivery.
Procedures and Rules
The Service Excellence Awards is an initiative and prerogative of the Premier which seeks to recognise excellence and performance beyond the call of duty of public servants. The initiative involves the identification of the quintessential public servant in provincial departments that will represent the WCG at the NBPEA. Adherence to the selection and nomination procedural rules as prescribed below, are important. Any breach of the procedural rules will lead to disqualification of the candidates.
Eligibility
· The eligibility of participation is limited to all public servants appointed in the WCG in terms of the Public Service Act (1994) and the Employment of Educators Act (55 of 1998). This includes employees on a formal contract in a temporary capacity.
· Team who have won in a Service Excellence Awards Category may not enter the same Category for a minimum of two years after winning any award (Bronze, Silver or Gold).
Categories of Service Excellence Awards
The following categories that are in alignment with the NBPEA were identified:
· Best Public Service Leader (Senior Manager);
· Best Frontline Public Service Employee;
· Best Batho Pele Team;
· Best Ethics –Provincial Department (nomination and announcement made by the Office of the Public Service Commission);
· Best Implemented Programme/Project; and
· Best Overall Batho Pele (Citizen-Centric) Public Servant.
Entry guidelines and rules
· An entry can only be entered per one category.
· The entry will be assessed based on its previous financial year’s performance cycle (2015/16: 1 April 2015 to 31 March 2016).
· Entries should be stapled or bound for ease of perusal.
· Entry forms must be filled in correctly, in full and in sequence and with as much information as possible.
· Hand written entries are not encouraged; in cases where this is unavoidable please write legibly.
· Only emailed, posted and hand delivered submissions will be accepted. Faxed entries will not be accepted.
· Evidence should be submitted to support the entry e.g. video’s, publications, brochures, CD/DVD, Newspaper clippings (which will not be returned).
· The prizes are not transferable.
· Submission of concise, precise and relevant evidence is emphasised. The awarding of all categories is based on impact which must be demonstrated through evidence.
· Incomplete submissions will unfortunately not be considered.
· The information provided in the entry form and during the verification process is legally binding.
· The costs relating to the entry, including postage is for the expense of the entrant.
Criteria
· Criteria are indicated at Section 3.
· Please refer to Motivation and Supporting Evidence required at Section 3.
Verification
Where necessary, initiative managers and referees will be contacted for verification through email, telephone, and / or site visit.
Assessment and Adjudication Process
A nominated team of assessors and adjudicators will judge the process.
The adjudicator's decision is final.
Where necessary nominees will be contacted for verification either through email, telephone, face-to-face interview or site visit.
The adjudicators retain the right to move an entry to a category they deem appropriate.
Administration
All entries will be acknowledged and allocated a reference number.
The closing date for submission is 14 June 2016.
Submissions not allocated a reference number within seven (07) working days should contact the Directorate Process Design and Improvement (Ms Tersia Pretorius, Tel: 021 4669556, Email: )
Contact details
To enter complete the entry form and send to by email or post:
Postal Address:
Department of the Premier
Directorate Process Design and Improvement
Private Bag 659
Cape Town
8000
Physical Address (hand delivery):
Department of the Premier
Directorate Process Design and Improvement
11th Floor
Golden Acre Building
Adderley Street
Cape Town
8001
Tel: 021466 9556 / 021466 9552 / 021466 9500
Email: /
For more information, please contact:
Ms Tersia Pretorius Tel: 021 4669556, Email:
Mr Sidney Africa Tel: 021 466 9552, Email:
CLOSING DATE: 14 June 2016
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