40/03 31 March 2003

LLOYDS TSB’s NEWPORT CONTACT CENTRE ON A RECRUITMENT DRIVE

Lloyds TSB’s modern telephone contact centre based in Newport is looking for talented and customer focused telephone agents to join the centre’s existing committed team, based in offices in Tredegar Park, Newport.

Newport contact centre is one of the Bank’s six main contact centres in the UK, which include Glasgow, Sunderland, Newcastle, Bridgend, and Swansea.

Originally opened in 1994, the centre has continued to grow. It is now looking to employ another 30 staff per month, on average, and is working with the Bank’s preferred suppliers, recruitment agencies, Reed and Adecco based in Cardiff and Newport respectively.

Harry Styles, contact centre manager at Newport, said: “Together with our other contact centres in Wales, based in Bridgend and Swansea, Lloyds TSB is a large employer in South Wales, where together we employ some 1,500 staff. Due to customer demand, we’re expanding our operation here in Newport and we’re looking for friendly people with a flair for customer service to join our excellent team here at Newport.”

Those interested in working at Newport contact centre should call Reed or Adecco on the numbers below and they will be invited to visit the recruitment agency and discuss the available employment options with a dedicated consultant to Lloyds TSB.

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LLOYDS TSB’s NEWPORT CONTACT CENTRE ON A RECRUITMENT DRIVE/…2

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Adecco Recruitment

56 Bridge Street
Newport
NP20 4AP
Telephone: (01633) 225300
Fax: (01633) 225301
E-Mail:
Contact: Donna, Hannah or Sian
/ Reed Employment
4 Working Street
Cardiff

CF10 1GN

Telephone: (01633) 257818
Fax: (01633) 386516
E-Mail:
Website: www.reed.co.uk

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Notes to editors:

Key facts and statistics about Newport contact centre include:

·  Newport handles calls for some of Lloyds TSB’s branches, taking a wide range of telephone banking and general enquiries and helping with customer concerns.

·  In 2002, Newport handled 5 million customer calls.

·  The contact centre is open from 8:30am – 5:30pm Monday to Friday and 9am – 12:30pm Saturdays.

·  Employees at the centre are Lloyds TSB employees and benefit from the bank’s wide range of flexible benefits and perks.

·  Approximately

For further media information:

Shelley Lopez

Lloyds TSB Press Office

Tel: 020 7356 2444