Lifeline Project: Application Form September 2016

Job Description
Job Identification
Job Title / Services Manager Lifeline Hull
Reports To / Senior Contract Executive
Location / Hull
Hours / Monday to Friday, minimum of 35 hrs/wk - flexibility as required inc weekends
Salary / NJC 46 - 56 (£40,619 - £49,785)
Job Purpose
To provide high quality operational service management that embraces Lifeline’s corporate service improvement and continuous professional development agenda. To deliver positive outcomes for service users based on best practice, excellent programme management and a dynamic and collaborative local strategy.
Main Outputs and Key Activities
1.  Operational service management that: delivers consistently high standards in client service, governance, accountability, safety, quality and workforce development. Focuses on client outcomes, wellbeing and improved quality of life, reduction in substance abuse and health behaviour change.
1.1.  Ensure a workforce that: has knowledge and competence including substance misuse specialism; contributes fully in line with clear job role; performs to a high standard; is customer and quality focused; is capable of responding to required changes and improvements as required
1.2.  Manage the detail of contracts and specifications and undertake contract management tasks and reporting competently and proactively.
1.3.  Manage a team that provides responsive, well planned and well governed case and group work activity and other interventions suited to the local context and in line with contract requirements
1.4.  Manage and report on subcontracts ensuring; subcontract managers perform against specification; relationships are managed; service users receive consistent and coherent support and care
1.5.  Ensure levels of staffing and management sufficient for the provision of quality interventions, supporting the provision of safe, accessible, confidential, high-performing, co-produced, person-centred services.
1.6.  Provide clear direction and delegation consistent with job roles and span of accountability.
1.7.  Implement and champion corporate service improvement processes and programmes designed to enable management grades to perform regular, comprehensive and comprehensible service evaluations of an actionable kind; standards of workforce and service user engagement consistent with Lifeline’s service improvement agenda and core value “Effective Engagement”.
1.8.  Working with team leaders and senior practitioners, support the corporate service improvement team to ensure implementation of a successful rolling programme of service-based support, development and improvement.
1.9.  Work closely with Directorate executives and HR as appropriate in addressing relevant matters pertaining to equal opportunities, staff relations, welfare, discipline, capability and TUPE transfers.
2.  Service culture of professional development and effective supervision that benefits staff, service users and all stakeholders by prioritising wellbeing, integrity and the performance of the service
2.1.  Ensure training and coaching to provide team leaders and senior practitioners with the knowledge and skills required to undertake effective supervision, appraisal and evaluation consistent with Lifeline’s corporate standards of continuous professional development and using the corporate tools and approaches designed for the purpose.
2.2.  Identify supervision criteria sufficient to meet the key parameters of service performance and improvement, including: productivity; time management; understanding of remit; communications; absence; conduct, behaviour and attitude.
2.3.  Undertake and oversee regular, consistent, objective, quality supervisions for all staff, that are consistently recorded.
3.  Effective talent management systems and processes that enable the service to attract, develop and retain the best people for Lifeline to be a high performing, sustainable organisation that meets its strategic and operational goals and objectives.
3.1.  Implement inclusive talent recruitment processes that: support current and future business need; continually improve the knowledge and skills within the service; enable recruitment of highly motivated individuals who share Lifeline’s values; and demonstrate full commitment to equality of opportunity.
3.2.  Manage and develop high performing teams, identifying key categories for service improvement and securing high levels of commitment, engagement and performance through transparency and collaboration.
3.3.  Talent manage team members, providing transparent routes to promotion and ensuring: effective succession planning; retention of key knowledge and skills; and the highest standards of continuous professional development for all staff consistent with Lifeline’s own pursuit of success and excellence.
4.  Service compliance with all relevant clinical and information governance legislation, as well as corporate policy, procedure and standards
4.1.  Effectively monitor and manage all governance and quality standards within the service.
4.2.  Maintain efficient data management, compliant with the provisions of the Data Protection Act 1998, with accurate, efficient and fit-for-purpose data reporting infrastructure.
4.3.  Ensure complete client confidentiality within the service, having due regard and respect for vulnerable service users.
4.4.  Support the Senior Contract Executive to effectively and objectively investigate and manage all safeguarding or data management matters, mitigate risk and deploy appropriate remedy and resource.
5.  Promotion of and support for a single unified and positive culture across Lifeline
5.1.  Support senior managers to forge corporate cohesion, unity and integrity: demonstrate and promote high levels of corporate loyalty and cohesion; support development of consensual practice with agreement on core competencies and behaviours.
5.2.  Fully support and help team leaders and senior practitioners integrate all corporate initiatives designed to enhance Lifeline’s internal and external reputation for quality, unity and integrity.
5.3.  Demonstrate full commitment to equal opportunity recruitment and fair, open, advertised selection procedures.

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Registered Office: Unit 14/15, Third Floor, 12 Hilton Street, Manchester, M1 1JF

Registered in England: Charity No: 515691 Company No: 1842240

Lifeline welcomes applications regardless of race, colour, nationality, ethnic origin, gender, sexual orientation, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job